Service Action
Code: 91Y3
Subject
Release Date
REVISION SUMMARY
Affected Vehicles

REVISION

MMI Software – System Privacy Mode
February 5, 2026
THIS SERVICE ACTION MUST BE COMPLETED BEFORE PERFORMING COMPLIANCE
RECALL 90TV.

Country
USA
CAN

Beginning
Ending
Model Year Model Year
2019
2020
2019
2020

Vehicle
A8
A8

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description

Corrective Action
IMPORTANT!

Parts Information
Code Visibility
Owner notification
Additional Information



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

The infotainment system privacy setting “Allow data transmission” may, in unfavorable
circumstances, change without user intervention. As a result, the vehicle sends data although
this function was previously deactivated manually.
Update infotainment system software.
IMPORTANT! Dealers are asked to remind owners during repair scheduling that the
“smart control” remote (and both rear seat tablets, if equipped) must be present in the
vehicle when they arrive at the dealership for this service.
No parts needed; software update only.
On January 09, 2026, the campaign code reactivated for affected vehicles that are also included
in Compliance Recall 90TV.
Owner notification took place in June 2020.
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2026 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91Y3 Page 1 of 13

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

91Y3

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark labor as causal
Do not claim wash/loaner under this action
03 or 04

LABOR
Labor Op

Time Units

2706 89 50

10

Connect battery charger

80

Perform software update via REM including
manual update of SCON (Audi tablet) and, if
necessary, display units for multimedia system
in addition to documentation via SVM code.

9196 25 99

Description

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2026 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91Y3 Page 2 of 13

Required Tools

Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X/VAS6160X-

(or equivalent)

(or equivalent)

Required SD Card

•

A SD Card will need to be created using the SD
Creator program. Refer to the chart below to
create the correct card based on VIN criteria.

•

Reference the latest version of TSB 2047812
for additional information on the use of the SD
Creator program.

Criteria

SD Card Part Number

03

4K0.906.961.J

04

4K0.906.961.H

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2026 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91Y3 Page 3 of 13

Repair Instruction
NOTE
•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open <arrow
1>. If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID <arrow 2> for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date <arrow 3>. The oldest should be performed
first.
•

Proceed to Section B

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2026 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91Y3 Page 4 of 13

NOTE
This Service Action has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Technical Background
The infotainment system privacy setting “Allow data transmission” may, in unfavorable circumstances, change
without user intervention. As a result, the vehicle sends data although this function was previously deactivated
manually.
The software also includes the following technical measures:
•

Performance enhancement for rear view camera display

•

Increased stability of SMS service

•

Performance enhancement for eCS route guidance on Audi e-tron (eCS = e-tron Charging Service)

•

Wi-Fi configuration “GPS detection via navigation unit”

•

Performance enhancement of external amplifier for multimedia system

•

Remedy for function impairments of the MMI system

• Performance enhancement for multimedia system display units
The following topics for the infotainment system are also addressed:MIB2+ “Both screens blue”
•

MIB2+ “Intersection detail map missing in HUD”

•

MIB2+ “Navigation information frozen in HUD”

•

MIB2+ “Navigation out of operation or initialized up to 11%”

•

MIB2+ “Traffic sign recognition currently unavailable”

•

MIB2+ “Not functioning sporadically”

•

MIB2+ “Button for driving assistance system without function”

•

MIB2+ “Shortcuts in lower display without station logo”

•

MIB2+ navigation “Stored addresses and last destinations deleted”

•

Sound: “Bang & Olufsen unauthorized event memory entries in premium sound system (B&O)”

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2026 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91Y3 Page 5 of 13

Section B – Infotainment Control Module Software Update
NOTE
Before performing the software update, please deactivate the “Automatic online map update” function on the MMI
in the “Settings” > “System update” menu. This function must be re-activated at the end of the update.

NOTE
If the infotainment system happens to be in a
navigation
data
download
mode
(”Downloading…,” as shown), please interrupt
this by activating the slider for privacy mode
(Home > Settings > Privacy settings > Activate
privacy).
Please ensure that you deactivate privacy mode
again after the software update is complete.

NOTE
If the navigation database update is already
being installed (“Installing…,” as shown), please
wait and ensure that the installation is fully
complete before continuing with the 91Y3
software update.

NOTE
If a navigation database update is already
complete, it is very important to confirm this
manually in the notifications center of the MMI.
To do so, pull the notification center downwards
<arrow 1> and confirm the completion (“Maps
are current…,” as shown).
The 91Y3 software update can only be started
when the icon at the top left <arrow 2> is no
longer visible.
If there was no icon at the top left beforehand,
no further confirmations are required.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2026 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91Y3 Page 6 of 13

•

Open the hood.

•

Access the battery charging posts.

•

Switch the ignition on.

•

Apply the parking brake.

•

Switch off all consumers (headlights,
heated seats, climate control, etc.).

•

Attach the GRX3000VAS Tester/Charger
(or equivalent) IN POWER SUPPLY
MODE to the vehicle battery charging
posts.
NOTE

Vehicles with Battery Monitoring Control
Module -J367- and/or an EFB Battery:
When connecting the charger to the battery,
connect the positive cable to the positive
terminal of the battery and connect the negative
cable to the grounding lug on the chassis. DO
NOT connect the ground cable directly to
negative terminal of the battery.
•

Perform the update via the Red
Engineering Menu (REM) by touching the
screen with two fingers in the top right
corner.

•

Insert the SD card into the MMI.

•

Use the volume control to navigate the
REM (left and right for scrolling, push to
select)

•

Select "Update" and the source of the
update medium.

•

All control units to be updated are shown,
scroll all the way down and start the
update via the REM.

TIP
There may be a longer than expected pause
before the update begins once the update is
started.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2026 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91Y3 Page 7 of 13

•

When the update is complete, select
“Resume”.

•

Exit the REM manually when the software
update has been successfully completed.

•

After the update is complete, cycle the
ignition and move to the rear to update
the SCON and, if fitted, “display units for
multimedia system.”

•

Check whether a SCON is installed in the
rear center console. A manual update of
the SCON (smart control) is also
necessary along with, if fitted, a manual
update of the “display units for multimedia
system.”

•

Establish Wi-Fi connection between MMI
and SCON and, if fitted, “display units for
multimedia system.”
o This Wi-Fi connection is done
through the SCON and, if fitted,
“display units for multimedia
system.”
o Home > Settings > Connection
settings > Wi-Fi > Activate Wi-Fi.

•

After the Wi-Fi connection has been
established successfully, a message will
appear on the SCON display and, if
applicable, the displays of the display
units for multimedia system indicating that
an update is available.

•

Confirm the message(s), follow the
instructions on the display(s) and perform
the update(s).
NOTE

In the event that the update messages are not
shown automatically, take the SCON out of the
bracket and re-insert it, and switch the display
units for multimedia system off and on.
•

After the infotainment system update is
complete, proceed to Section C to
perform the documentation step via SVM.
NOTE

In the event that errors occur during the update,
refer to the instructions in Appendix A.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2026 Audi of America, Inc. and Audi Canada. All Rights Reserved.
91Y3 Page 8 of 13

Section C – Software Update Documentation via SVM
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.


Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.

The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.
•

Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do