ATTENTION:
GENERAL MANAGER

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PARTS MANAGER

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CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2026 Subaru of America, Inc. All rights reserved.

SERVICE PROGRAM BULLETIN
APPLICABILITY:
SUBJECT:

2023-2024MY Legacy & Outback

NUMBER:

Incorrect FOTA Distribution for Data
Communication Modules

DATE:

WRB-26
02/11/26

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2023-2024 model year Legacy and Outback vehicles equipped with certain DCMs.
REASON FOR THE PROGRAM:
The subject vehicles were incorrectly linked with their corresponding software versions during a
FOTA distribution, which may have caused telematics service functions to become unavailable.
AFFECTED VEHICLES
A total of 3,599 U.S. vehicles will be included in this Service Program as listed below.
Model Year

Carline

Production Date Range

2023-24MY

Legacy & Outback

Between 7/9/22 & 6/15/23

Not all vehicles in the production date range listed above may be included in this service program.
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function
on subarunet.com. This information will be effective with the release of this bulletin.
RETAILER RESPONSIBILITY
Any vehicles listed in any recall or campaign that are in retailer stock must be:
•

Immediately identified.

•

Tagged or otherwise marked to prevent their delivery or use prior to repair.

•

Repaired in accordance with the repair procedures outlined in the bulletin.

Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service
program is taken into inventory or in for service, necessary steps should be taken to ensure the repair
has been made before selling or releasing the vehicle.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: WRB-26; Date: 02/10/26

Page 1 of 13

OWNER NOTIFICATION
Subaru will notify affected vehicle owners by first class mail. Retailers will be advised when owner
notification is scheduled.
REMEDY:
For all affected vehicles, Subaru retailers will check the DCM part number to confirm whether it is
affected, then replace it with a new one and initialize the CCU.
PART INFORMATION:
Part Name

Part Number

Qty

Details

TELEMA RPR ASSY STD
(Data Communication Module)

86229AN30C

1

For Standard Audio

TELEMA RPR ASSY PRM
(Data Communication Module)

86229AN31C

1

For Premium Audio

NOTE: The DCMs listed above do not include the back-up battery. If DCM replacement is required,
the back-up battery is to be transferred from the original DCM to the new DCM.
In order to expedite part release, please enter “WRB26-Last 8 of VIN” in the PO field of the
order. EXAMPLE:WRB26-SA100290. ONLY 1 DCM can be released per VIN. Any additional
DCM requests will require QMR release.
REQUIRED EQUIPMENT:
Tool Description

Applications

Laptop
DST-i or DST-010

For immobilizer registration

SSM4

For immobilizer registration

General Tools

For part removal and installation

Torque Wrench

For torque tightening

Plastic Trim Tool

For removing interior parts

Protective Tape

For the protection of each part

Image

Continued...
Bulletin Number: WRB-26; Date: 02/10/26

Page 2 of 13

SERVICE PROCEDURE / FLOW CHART:

NOTE: Details for parts indicated by an asterisk in the DCM part numbers are shown below.

Fifth Digit: 2 indicates the DCM was
installed by the factory. 9 indicates the
DCM is a replacement part.

Tenth Digit: A,B, and C indicates the DCM version.

Continued...
Bulletin Number: WRB-26; Date: 02/10/26

Page 3 of 13

SERVICE PROCEDURE / INFORMATION:
STEP 1: Apply the parking brake
STEP 2: Refer to the applicable Service Manual and review: General Description > Repair Contents
> Action required before & after Battery Disconnect. Additionally, record any stored seat position(s)
before proceeding. Relearn any seat position memory after work is complete. If the power rear gate
(PRG) height has been customized, that position must also be noted and relearned. CARFULLY
disconnect the ground terminal from the battery sensor. Once disconnected, wait at least 60 seconds
before starting any further procedures.

NOTE: A suitable plastic trim tool will be required for the following procedures.

STEP 3: Release the three mounting clips securing
the driver side front under cover. Once released,
remove the cover.

STEP 4: Release the four mounting clips securing
the driver side instrument panel side cover. Once
released, remove the cover.

Continued...
Bulletin Number: WRB-26; Date: 02/10/26

Page 4 of 13

STEP 5: Remove the two mounting screws
securing the lower driver cover. Once removed,
pull the cover in a straight direction toward the
rear of the vehicle to release the mounting clips.
Disconnect all electrical connections. Remove
the lower driver cover from the vehicle.

CAUTION: When removing the lower driver cover, ALWAYS pull the cover in a straight
direction. Pulling in a lateral or upward direction may cause damage to the lower driver cover.

CAREFULLY disconnect all electrical connections. Remove the lower driver cover.

STEP 6: Release the steering column lock,
adjust the steering wheel to the lowest level
and pull it outward to its full extent. Lock
the steering in this position. Using a small
screwdriver, remove the two mounting screws
for the combination meter trim panel. Release
the four mounting clips securing the panel.
The panel can then be removed.

Bulletin Number: WRB-26; Date: 02/10/26

Page 5 of 13

STEP 7: Release the 7 mounting clips from the driver monitoring unit. Once released, pull the unit
toward the rear of the vehicle in a straight direction. Release the electrical connection and remove the
unit from the vehicle.

STEP 8: Remove the rubber grip mat from the center tray. Using a screwdriver or suitable tool,
release the shift lock and shift the lever into the neutral position.

STEP 9: Detach clamp (A) from the shift knob. Release clip (B) from the shift knob and remove
the knob from the lever. ALWAYS maintain proper shift rod alignment when reinstalling (detailed
information can be found in the September 2021 TechTIPS article).

CAUTION: Be careful not to lose the clip.

Continued...
Bulletin Number: WRB-26; Date: 02/10/26

Page 6 of 13

STEP 10: Release the center console cover mounting clips and remove the cover with the shift boot/
bezel attached.

STEP 11: Release the mid passenger ornament panel
mounting clips and remove the panel.

NOTE: Vehicles equipped with push button start will
require the push button ignition
switch to be disconnected prior to removal.

STEP 12: Remove the four screws securing the
Center Information Display (CID) assembly. Release
the mounting clips and CAREFULLY pull the
assembly out far enough to disconnect the electrical
connections. Once all the connectors are disconnected,
the CID assembly can be removed.

STEP 13: Place the CID assembly on a secure flat
surface. Disconnect the Data Communication Module
(DCM) cable.

Continued...
Bulletin Number: WRB-26; Date: 02/10/26

Page 7 of 13

STEP 14: Remove the four DCM mounting screws located on the left and right side. The DCM can
then be removed.
CAUTION: DO NOT apply any impact to the CID assembly or DCM during this process.

STEP 15: Inspect the part number located on the DCM label. Refer to the judgement criteria shown
below.

Continued...
Bulletin Number: WRB-26; Date: 02/10/26

Page 8 of 13

NOTE: Details for parts indicated by an asterisk in the DCM part numbers are shown below.

Fifth Digit: 2 indicates the DCM was installed by the factory. 9 indicates the DCM is a replacement
part.
Tenth Digit: A,B, and C indicates the DCM version.
STEP 16: Replace the DCM with a new part. Reinstall all parts in the reverse order of removal.
IMPORTANT NOTES:
•

When replacing the DCM, remove the backup battery from the original DCM and install it to the
new part. There is no need to install a new backup battery

•

Whenever reconnecting the ground cable terminal to the battery sensor, torque to 7.5 N·m while
supporting the sensor with the other hand as outlined in the applicable Service Manual under:
Engine > STARTING/CHARGING SYSTSEMS > Battery Sensor.

STEP 17: To restore CID assembly to its normal operating state, please perform a memory
initialization by following the steps below.
NOTE: Initializing the memory will reset the internal memory to its default state and erase all
custom settings. Please record any necessary settings beforehand.
A. With the ignition on or the engine running, Press and Hold both the upper and lower
temperature control buttons on the Right side, and simultaneously press the tuning/scroll
knob Six Times. Then release all buttons to display the dealer mode menu.
B. Select “Settings”.
C. Select “Memory Initialization”.
D. Select “OK” to complete the memory initialization.

Continued...
Bulletin Number: WRB-26; Date: 02/10/26

Page 9 of 13

STEP 18: Perform registration of the immobilizer as per the “Type G” or “Type H” section of the
Registration Manual for Immobilizer.
NOTE: Type G = Key Start models. Type H = Keyless Access with Push Button Start models.
STEP 19: Please perform the Comm Check using the following steps and verify the LED indicator
status.
A. Disconnect Subaru Select Monitor (SSM) if connected to the vehicle.
B. Check that the LED of the telematics button illuminates green (Factory Mode).
C. Press and hold the i-button for at least two seconds.
NOTE: During Comm Check, LED blinks in green and red alternately.
D. Confirm the LED located on the telematics button operates and observe the outcome.

IMPORTANT NOTES:
•

Do not press the i-button for more than 2 seconds while a Comm Check is running, as this will
return the unit to Factory Mode. If the unit does return to Factory Mode, press and hold the
i-button again for more than 2 seconds to run a Comm Check.

•

The LED indicator in Factory Mode is also green, so be careful not to mistake it for Normal
Condition.

•

For cases of failed Comm Checks on subscribed vehicles, inspect Fuse #4.

NOTE: When the subscription is complete, the telematics system will automatically activate during
the “Comm Check.” The LED blinks GREEN & RED alternately during activation. Once completed,
the LED will display one of the three results below.

Continued...
Bulletin Number: WRB-26; Date: 02/10/26

Page 10 of 13

DCM POST INSTALLATION INFORMATION:
•

Verify subscription status using SSM prior to vehicle release

•

Immobilizer key registartion MUST be performed using SSM prior to release.

•

All vehicles with an active subscription MUST have a functioning Comm Check using the
i-button prior to release.

•

In some cases, the head unit will perform a FOTA after a DCM replacement. It is important to
not attempt any other activations with the head unit during this time.

Continued...
Bulletin Number: WRB-26; Date: 02/10/26

Page 11 of 13

SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through
normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20
labels.

WRB-26

CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this campaign will be based on properly completed repair order information.
Retailers may submit claims through Subarunet.com
Labor Description

Labor
Operation #

Labor
Time

DCM PART NUMBER CHECK,REPLACEMENT OF DCM AND CCU
MEMORY INITIALIZATION

A100-901

1.0

DCM PART NUMBER CHECK ONLY

A100-902

Fail Code

WRB-26
.7

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Continued...
Bulletin Number: WRB-26; Date: 02/10/26

Page 12 of 13

APPENDIX

Additional Telematics LED Information
Normal Conditions:

Malfunctioning Conditions:

NOTE: In some rare cases when DCM provisioning does not occur and the telematics data indicates
the vehicle is not in factory mode with a signal greater than 28%, a Techline case can be created
following the tips outlined in TechTIPS Special Edition July 2024.

Bulletin Number: WRB-26; Date: 02/10/26

Page 13 of 13