NHTSA ID Number: 11029302
Manufacturer Communication Number: Bulletin OUE7_20260203
TSB/Document Date: 2026-03-03
Summary
The OUE7 code has been applied to vehicles that will be receiving an over-the-air update to software level 3.8.11. The software is being released to vehicles in waves. It provides enhancements to IT security, improved stability for the infotainment system, and a bug fix for the air conditioning refrigerant display. Updated criteria information
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TSB/Document ID: Bulletin OUE7_20260203
Replacement Service Bulletin Number:
MFR Communication Date: 2026-02-03
MFR Internal Campaign ID/Software Version: OUE7
Communication Type: Over The Air
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Technical Service Bulletin
OUE7 - Over-the-Air (OTA) Software Update (SW Level 3.8.11)
Dealer Recovery Process - OTA Software Update Not Successful
Applicable Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
USA
2021
2025
ID.4
CAN
2021
2025
ID.4
Revision History
Revision
Date
Purpose
2
February 03, 2026
Updated criteria information
1
September 30, 2025
Original publication
THIS BULLETIN ONLY APPLIES TO VEHICLES THAT HAVE HAD
AN OTA SOFTWARE UPDATE FAILURE.
DO NOT PERFORM THE WORK OUTLINED IN THIS BULLETIN IF
THE CUSTOMER STATEMENTS AND WORKSHOP FINDINGS
DO NOT MATCH.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen
dealer. 2026 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUJ9 Page 1 of 26
IMPORTANT CRITIERA INFORMATION
The OUE7 OTA is being released in waves.
Vehicles are added to the OUE7 when they are included in a rollout wave. Vehicles in future waves will not show the OUE7
visible in ELSA or Elsa2Go. Below is an example of a wave 1 VIN showing as criteria 1A.
IMPORTANT SALES INFORMATION
Sales on vehicles in inventory can still be processed on vehicles with OUE7 showing open in ELSA.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2026 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUE7 Page 2 of 26
Customer Statement / Workshop Findings
CRITICAL REPAIR STEP
Only carry out the work outlined in this bulletin if the vehicle meets these conditions:
•
STOP!
The VIN is assigned code OUE7 and the code is showing open in ELSA.
AND
•
All customer statements and workshop findings listed match.
An unwarranted implementation of this bulletin can cause irreparable damage to the control
units.
IF THE WORK OUTLINED IN THIS BULLETIN IS PERFORMED AND THE CONDITIONS
ARE NOT MET, THE CLAIM WILL NOT BE PAID.
Customer Statement
•
•
One of the following messages appears in the driver information display (iID) and/or the display of the
radio/navigation system:
o
"Over-the-air update failed. Please contact your service facility!"
o
“System update not completed. Note warning displays. Service wallet."
The ignition cannot be switched on.
Workshop Findings
Scenario 1
Scenario 2
The above customer statement(s) can be reproduced.
The above customer statement(s) can be reproduced.
-AND-
-AND-
The ignition cannot be switched on.
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
-ANDThe parking brake cannot be released / the vehicle does
not have rolling capability.
-AND-
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
NOTE: IF THIS BULLETIN IS COMPLETED AND THE ABOVE CONDITIONS WERE NOT MET, THE CLAIM WILL BE
CANCELLED
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2026 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUE7 Page 3 of 26
Technical Background
Technical Background
During the Over-the-Air (OTA) software installation process, in rare cases the update may not be successful and/or a vehicle
may become immobilized.
Additional Information
Additional Information
This bulletin applies ONLY to vehicles showing the OUE7 code in ELSA
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the OUE7 code in the ELSA Campaign/Action Information screen on the
day of repair.
•
Procedure must be performed within the allotted timeframe stated in this Technical Service Bulletin.
About the OUE7 software update:
•
The OUE7 code has been applied to vehicles that will be receiving an over-the-air update to software level 3.8.11. The
software is being released to vehicles in waves. It provides enhancements to IT security, improved stability for the
infotainment system, and a bug fix for the air conditioning refrigerant display.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2026 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUE7 Page 4 of 26
Service
NOTE:
•
ELSA is the only valid inquiry/verification source. Check ELSA on the day this repair will be performed to
verify vehicle eligibility for the repair. Status must show “open”. Attach an ELSA printout showing the
“open” status to the repair order.
•
ELSA may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this repair.
•
Contact the Warranty Helpline (U.S.) if you have any questions.
•
Enter the VIN in ELSA and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open <arrow
1>. If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID <arrow 2> for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
All campaigns/actions with a repair available must
be performed in order of the Start date <arrow 3>.
The oldest should be performed first (unless
otherwise noted in the repair instructions).
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2026 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUE7 Page 5 of 26
OVERVIEW of REPAIR STEPS
Step 1 – Complete test plan to restore terminal 15 and rolling capability
Step 2 – Check software version of module(s) updated during the Over-the-Air (OTA) update
Step 3 – Read out identification data
Step 4 – Update ICAS3 via USB update
Step 5 – Perform bus sleep
Step 6 – Complete software update via SVM
Step 7 – Perform bus sleep
Step 8 – Complete software configuration via SVM
Step 9 – Perform bus sleep
Step 10 – Perform “VKMS Adaptation” test plan
Step 11 – End Guided Fault Finding and clear faults
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2026 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUE7 Page 6 of 26
CRITICAL REPAIR STEP
STOP!
Only carry out the work outlined in this bulletin if all customer statements and
workshop findings listed match.
An unwarranted implementation of this bulletin can cause irreparable damage to the
control units.
IF THE WORK OUTLINED IN THIS BULLETIN IS PERFORMED AND THE CONDITIONS
ARE NOT MET, THE CLAIM WILL NOT BE PAID.
Customer Statement
•
•
One of the following messages appears in the driver information display (iID) and/or the display of the
radio/navigation system:
o
"Over-the-air update failed. Please contact your service facility!"
o
“System update not completed. Note warning displays. Service wallet."
The ignition cannot be switched on.
Workshop Findings
Scenario 1
Scenario 2
The above customer statement(s) can be reproduced.
The above customer statement(s) can be reproduced.
-AND-
-AND-
The ignition cannot be switched on.
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
-ANDThe parking brake cannot be released / the vehicle does
not have rolling capability.
-AND-
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
NOTE: IF THIS BULLETIN IS COMPLETED AND THE ABOVE CONDITIONS WERE NOT MET, THE CLAIM WILL BE
CANCELLED
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2026 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUE7 Page 7 of 26
Step 1 - Complete test plan to restore terminal 15 and rolling capability
THIS BULLETIN ONLY APPLIES TO VEHICLES THAT HAVE HAD AN OTA SOFTWARE
UPDATE FAILURE.
DO NOT PERFORM THE WORK OUTLINED IN THIS BULLETIN IF THE CUSTOMER
STATEMENTS AND WORKSHOP FINDINGS DO NOT MATCH.
CRITICAL REPAIR STEP
STOP!
Only carry out the work outlined in this bulletin if all customer statements and
workshop findings listed match.
An unwarranted implementation of this bulletin can cause irreparable damage to the
control units.
IF THE WORK OUTLINED IN THIS BULLETIN IS PERFORMED AND THE CONDITIONS
ARE NOT MET, THE CLAIM WILL NOT BE PAID.
Customer Statement
•
•
One of the following messages appears in the driver information display (iID) and/or the display of the
radio/navigation system:
o
"Over-the-air update failed. Please contact your service facility!"
o
“System update not completed. Note warning displays. Service wallet."
The ignition cannot be switched on.
Workshop Findings
Scenario 1
Scenario 2
The above customer statement(s) can be reproduced.
The above customer statement(s) can be reproduced.
-AND-
-AND-
The ignition cannot be switched on.
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
-ANDThe parking brake cannot be released / the vehicle does
not have rolling capability.
-AND-
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
NOTE: IF THIS BULLETIN IS COMPLETED AND THE ABOVE CONDITIONS WERE NOT MET, THE CLAIM WILL BE
CANCELLED
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2026 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUE7 Page 8 of 26
•
Open the hood.
•
Open the battery cover.
•
Attach the battery charger to the 12V battery charging posts.
•
Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.
•
Start the ODIS program.
•
In diagnostic address 8124, select the test plan, “8124 – Reset
over-the-air update warning.”
•
Follow the test plan instructions to restore vehicle operation.
•
Activate bus sleep:
o
Remove battery charger
o
Remove diagnostic interface from vehicle
o
Close all doors and hood
o
Lock vehicle with remote and leave vehicle locked for at
least five minutes.
•
Switch on ignition.
•
Reconnect diagnostic interface.
•
Continue to Step 2.
CRITICAL REPAIR STEP
STOP!
If the test plan fails to restore terminal 15 and/or vehicle’s rolling capability:
•
Do not attempt any additional test plans or repairs.
•
ODIS feedback must be sent.
•
A TAC case must be opened.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2026 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUE7 Page 9 of 26
Step 2 - Check software version of module(s) updated during the OTA update
VINs starting with 11A
Control Unit
Diagnostic address
New Part Number
New Software Version
ICAS3
005F
10A-035-842-P
1771
OCU4
0075
11A-035-285-E
0716
10” Display unit (CONTI)
060E
10A-919-605-*
2108
10” Display unit (Alpine)
060E
10A-919-605-*
3082
12” Display unit
060E
10A-919-606-*
6091
HVAC electronics
(Canada only)
0008
1EA-907-727-AM
0475
VINs starting with 11K
Control Unit
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