No. 11-24 Service Campaign

Service
Technical Information
11/24
ENU
APB6
APB6 – Supply Cable for Porsche Mobile Charger with NEMA Power Plug (Stop Delivery / Recall

Campaign)
0
Change Overview:

Version
Date
Change
0
05/17/2024
•
First publication
1
06/13/2024
•
Updated information for

Porsche Mobile Charger

Connect
2
09/11/2024
•
Update of PIWIS Tester

software version

Update of IC-CPD Basic UL

9.6 kW part number

Addition of note regarding

different NEMA cables

Update of part numbers for

new charging cable with

NEMA plug types

Addition of Mobile Charger

Connect SW and Scopes
•

•

•

•

3
11/06/2024
•
Update of PRMS ticket

Information
4
11/25/2024
•
Update of Warranty

processing — Information

note
5
02/18/2025
•
Addition of note to replace

units with part number

9Y0971675DM, in the

event of a failure.
6
03/17/2025
•
Addition of information —

creating a PRMS ticket
7
05/30/2025
•
Update of Information

regarding Software

updates for Porsche

Mobile Charger Part

numbers 7PP.971.675.AB

& 7PP.971.675.AA not

available
AfterSales
Feb 20, 2026

Page 1 of 25
0
Service

APB6
ENU
8
Technical Information
11/24

06/09/2025
•

•
•
9
8/21/2025
•

•

•
10
10/07/2025
•

•
11
Feb 20, 2026

Page 2 of 25
02/20/2026
AfterSales
•
Update to IC-CPD Connect

UL 9.6 kW Communication

Board Target Software

Update to Information

regarding Porsche

Mobile Charger part

numbers 9Y0971675BB

& 9Y0971675BA

Addition of Information

regarding instructions to

ensure proper functionality

of the new cable and

software under working

steps "Re-programming

Porsche Mobile Charger

(Powerboard) - Basic and

Basic Plus"

Information note added

regarding scope 25-26

Update of Porsche Mobile

Charger with existing

remedial action overview

Update of required PIWIS

Tester software release

Update to Communication

board software release

number

Removal of Information

regarding Software

updates for Porsche

Mobile Charger Part

numbers 7PP.971.675.AB

& 7PP.971.675.AA not

available

Update of Information to

ensure proper functionality

of the new cable and

software after performing

the updates
Service
Technical Information

Model Year:
As of 2019 up to 2024
Model Line:
Taycan (Y1A / Y1B / Y1C)
11/24
ENU
APB6
0
Panamera E-Hybrid (971)

Cayenne E-Hybrid (9YA / 9YB)

Concerns:
Industrial (250V) NEMA Supply Cable and charging electronics (Porsche Mobile Charger)
Cause:
It has been determined that the Industrial (250V) NEMA Supply Cable for the Porsche Mobile Charger

has been enclosed in affected vehicles for which the plug of the connection cable for the in-house infrastructure must be optimized for operation with certain types of sockets.

Higher resistance in the supply cable can increase the risk of overheating and thermal damage to the socket

and adjacent areas. If this goes unnoticed, the local thermal damage could spread and lead to a fire.
Action:
•
Vehicles with Stop Delivery (scope 1): Remove the affected Industrial (250V) NEMA supply cable from

the car before delivering the vehicle to the customer.
•
Vehicles that have already been delivered and assigned to the recall - Porsche Mobile Charger

Basic and Basic Plus (scope 3-12): Replace the affected supply cable of the Mobile Charger with an

optimized supply cable with an integrated temperature sensor. In addition, the software on the Porsche

Mobile Charger must be updated with the PIWIS Tester at software 43.500.060 (or higher). See ⇒

Technical Information 'Re-programming Porsche Mobile Charger (Powerboard) - Basic and Basic Plus'
•
Vehicles that have already been delivered and assigned to the recall - Porsche Mobile Charger

Connect (scope 20-24): Replace the supply cable of the Mobile Charger with an optimized supply

cable with an integrated temperature sensor. In addition, the software on the Porsche Mobile

Charger Connect must be updated with the PIWIS Tester at software 43.500.060 (or higher) and via

WiFi connection. For this, see ⇒ Technical Information 'Re-programming Porsche Mobile Charger

(Powerboard and Communication Board) - Connect'

Vehicles that have already been delivered and assigned to the recall - Selected Porsche Mobile

Charger Basic (scope 25 - 26): Replace the charging electronics (Porsche Mobile Charger) and the

charging cable of the Mobile Charger. In addition, the software on the Porsche Mobile Charger Basic

must be updated with the PIWIS Tester and installed test software 43.500.060 (or higher). For

information on part numbers, see warranty processing⇒ Technical Information 'Warranty processing',

scope 25 and 26. For the software update procedure, see⇒ Technical Information 'Re-program Porsche

Mobile Charger (Powerboard) - Basic and Basic Plus'
•
Information

Please note that only Porsche Mobile Chargers of the vehicles with the listed scopes are able to be operated.

Overview of affected Porsche Mobile Charger with existing remedial action:
AfterSales
Feb 20, 2026

Page 3 of 25
0
Service

APB6
ENU
Technical Information
11/24
Porsche Mobile Charger affected
Powerboard target

software(or higher)
Communication Board

target software (or

higher)
Basic (UL 3.6 kW)

Part number: 7PP.971.675.AA
0630
-
Basic (UL 3.6 kW)

Part number: 9Y0.971.675.BA
0142
-
Basic (UL 9.6kW)

Part number: 7PP.971.675.AB
0630
-
Basic (UL 9.6kW)

Part number: 9Y0.971.675BB / DM
0142
-
Basic (IEC Type1 7.2 kW)

Part number: 9Y0.971.675.AR
0142
-
Basic Plus (UL 9.6 kW)

Part number: 9J1.971.675.BC / F / R / AC / AJ /

AP
3000
-
Basic Plus (IEC 7.2 kW)

Part number: 9J1.971.675.C / K / P

/AA/AG/AM/BA
3000
-
Connect (UL 9.6 kW)

Part number: 9Y0.971.675.BL / DB / DK
4501
3031
Connect (IEC 22kW)

Part number: 9Y0.971.675.BJ / CT / DH
4502
3031
Information

In the event that customers have other affected Porsche Mobile Chargers (e.g. from Tequipment accessories), the remedial measure can be implemented and invoiced as follows:
Affected

Vehicles:
Feb 20, 2026

Page 4 of 25
•
Case 1: The customer’s vehicle is already assigned to this campaign: For all of the customer’s

other Porsche Mobile Chargers, invoice the labor costs incurred via an application for subsequent

reimbursement to the original campaign claim for this action.
•
Case 2: The customer’s vehicle is not assigned to this campaign: Send the PRMS ticket to

"PCNA_Warranty_Support" > Campaigns stating the VIN and the campaign number and a note saying

that the VIN needs to be assigned to APB6 and scope 18. Scope 18 can then be invoiced with a

time of 0 and 0 parts. Any labor costs incurred can be invoiced using an application for subsequent

reimbursement for the original campaign claim for this action.
Only vehicles assigned to the campaign (see also PCSS Vehicle Information).
AfterSales
Service
Technical Information
11/24
ENU
APB6
0
Required tools

Tools:
•

•
P90999 - P90999 - PIWIS Tester 4 with test software version 43.500.060 (or higher) installed

VAS 611 009 Diagnostic adapter for high-voltage charging system
Replacing Industrial (250V) NEMA Supply Cable for the Porsche Mobile Charger

WARNING

Working on electric components

•
Risk of burns
•
Risk of short circuit or fire.
Þ

⇒
Before replacing the supply cable or vehicle cable, always disconnect the supply cable from the electrical socket.
Þ

⇒
Only replace cables in a dry environment.
Þ

⇒
Porsche universal charger (AC) may only be used as a unit comprising supply cable, control unit and vehicle cable.

WARNING
Unsecured load

•
An unsecured, incorrectly secured or incorrectly positioned charger can slip out of place and endanger occupants when

braking, accelerating, changing direction or in the event of an accident.
Þ

⇒
Never transport the charger unsecured.
Þ

⇒
Stow the charger in the charging bag in the luggage compartment.
Þ

⇒
Always transport the charging bag in the luggage compartment, never in the passenger compartment (e.g. on or in front

of the seats).
Action:
1
Replace the Industrial (250V) NEMA Supply Cable for the Porsche Mobile Charger . For an overview of

affected supply cables, see table below.
AfterSales
Feb 20, 2026

Page 5 of 25
0
Service

APB6
ENU
Technical Information
11/24

Information

12 3 4

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