NHTSA ID Number: 11028949
Manufacturer Communication Number: OTA - Update HUD Software
TSB/Document Date: 2026-02-23
Summary
Mercedes-Benz
AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the head unit software does not correspond with the latest series production configuration. The head-up display control unit will receive an update to improve the display’s start-up routine and how information is presented. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.
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TSB/Document ID: OTA - Update HUD Software
Replacement Service Bulletin Number:
MFR Communication Date: 2026-02-20
MFR Internal Campaign ID/Software Version:
Communication Type: Over The Air
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
News Channel Update |
Vehicle Compliance & Analysis
ATTENTION: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers & Parts Managers
Service Campaign Notification
February 20, 2026
Campaign #
Description
N/A
25P5497916
Update Head-Up-Display Software OTA
☒ Over-the-Air (“OTA”) Update
Campaign Details
Total Population 8,507
Model(s)/
Platform(s)
Model Year(s) 2024-2026
E-Class (214)
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain
subject vehicles, the head unit software does not correspond with the latest series production
Issue
configuration. The head-up display control unit will receive an update to improve the display’s start-up
routine and how information is presented.
Remedy
MBUSA will conduct an OTA service campaign. Remote software updates are automatically
downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.
Launch Date The vehicles will not be visible or flagged in VMI or EVA.
Warranty Claim Notice No Service Action is required by the Dealer for this Campaign.
Please refer all customer inquiries to the Customer Care Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Dealers can check for a successful OTA update in VeDoc, or the customer can check using
the Mercedes me connect App. Customers can continue to drive their vehicle. Sufficient
battery voltage may be required for the OTA update to be initialized. If the vehicle has not
been driven in four or more weeks, the ignition should be cycled to initialize the process.
Instructions to verify a successful OTA update in VeDoc:
Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units" and "HUD
Head-Up-Display" (Figure 1, B and C).
If the Software Object Number list (Figure 1, D) includes: "A214 902 30 09, A214 903
17 03, or A214 904 84 00,” then the OTA update was successful.
A
B
C
D
Figure 1 – Successful OTA update in VeDoc
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Instructions to verify a successful OTA update in Mercedes-me connect
App:
Using the Mercedes-me connect App on Android or Apple, the customer can check the
status of the OTA update by going to the “Vehicle” icon and selecting “Over-the-Air Vehicle
Updates” (Figure 2). A successful OTA update will show as “Installed” (Figure 3).
Figure 2 – Over-the-Air Vehicle
Updates
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
Figure 3 –
A. Pending OTA Update
B. Successful OTA Update
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
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