NHTSA ID Number: 11028928
Manufacturer Communication Number: B720125
TSB/Document Date: 2026-02-23
Summary
A situation may occur where the front passenger seat is not occupied; however, a “fasten seat belt” warning and a front passenger seat air bag deactivation message appears. If the situation is currently present, sit in the seat and move the seat to a slightly different position. The POL (Passenger Occupancy Light) light should now function correctly. In some cases, the Air bag Warning Light was illuminated, and the following Advanced Crash Safety Module (ACSM) fault is stored: 930A1C - Front passenger seat occupancy detection transmitting fault (moisture)
52 10
If the installed CIS mat part number in the vehicle is one of the four listed in the
column to the right, then
2 654 846
2 654 847
2 654 848
4 810 481
If the vehicle passes checks 1 and 2 listed above, then refer to Step # 8 in this Service Information
Bulletin.
7. Check the validity of the installation of the seat CIS mat sensor repair kit by:
•
•
Ensuring no faults or check control messages are displayed
Confirming operation of the seat occupancy function with an adult in the seat
Note: The new seat CIS mat has improved shielding and does not require the cable straps
mentioned in prior bulletin versions.
Repair Kit Installation for the Front Passenger Seat Heating/CIS Mat Sensor
CONFIDENTIAL
6
Attachment 1 to SI B72 01 25
October 2025
Lift the passenger seat that has already been
released from the vehicle, expose the seat
heating wiring.
Remove the fabric tape around the wiring
CONFIDENTIAL
7
Attachment 1 to SI B72 01 25
October 2025
Pull the tape back 3 centimeters
The following cables/cable assemblies are now
exposed:
- two NTC cables (negative temperature
coefficient lines) for temperature
-Outgoing grounding wire.
IMPORTANT:
THESE WIRES MUST NOT BE CUT!
The following cables/cable assemblies are now
exposed:
- Cable assembly (4 cables in a rubber jacket)
including shielding.
This is the wiring that will be modified
CONFIDENTIAL
8
Attachment 1 to SI B72 01 25
October 2025
Cut open the cable assembly 2 centimeters
before the seat heating element and remove the
rubber jacket.
There are 4 wires in the cut cable assembly, but
only 2 of which are needed (brown and
green/purple).
The other two cables (blue and a cable
Without a colored jacket) are no longer needed
and can be cut off.
This is the repair kit
CONFIDENTIAL
9
Attachment 1 to SI B72 01 25
October 2025
Cut the two wires of the passenger seat heating
repair kit so that the two wires match the length
of the wrapped cable in the repair kit
The two wires (brown and green/purple) must
now be connected to the seat heating repair kit
using cutting connectors (included in the repair
kit)
Important: Make sure the repaired wiring is not
under tension.
Then route the repair kit cable (parallel along the
old cable) to the CIS (capacitive interior sensing)
control unit, but do not yet secure it with cable
straps.
Unpin the 4 old cables from the connector of the
CIS control unit and re-pin the 4 cables of the
repair kit
cable, closely observing the matching
Cable color.
The pins on the CIS control unit connector,
including cable color, are as follows:
•
•
•
•
Pin 2 (blue),
pin 3 (black),
pin 8 (brown),
pin 9 (green/purple)
To do this, replace one cable with the cable of the
matching color, one after the other.
Then plug the connector back into the CIS
control unit.
CONFIDENTIAL
10
Attachment 1 to SI B72 01 25
October 2025
The 4 old cables remain in the wiring harness
CONFIDENTIAL
11
Attachment 1 to SI B72 01 25
October 2025
Then place the cable harness back into the groove
provided for this purpose in the foam cushion
Secure and tighten the entire cable harness with
cable straps.
Important: Make sure the repaired wiring is not
under tension.
8. If the false passenger seat occupancy alert cannot be corrected by applying steps # 1 through # 7,
including when the matrix information does not apply to the installed seat mat sensor, then proceed
again as follows, ensure:
-
There are no external punctures through the seat cover material and the seat mat sensor
The seat mat sensor has no hog rings installed through it
The seat mat sensor is not folded over, onto itself
The passenger seat cover is not installed overly taut, putting pressure on the seat mat sensor when
no-one is in the seat
When none of the above applies, then replace the seat mat sensor avoiding the issues above.
CONFIDENTIAL
12
Attachment 2 to SI B72 01 25
April 2025
BMW
April 2025
False Alert the Right Front Seat is Occupied / Seat Belt Unbuckled - Extended Limited Warranty (ELW)
10 Years/120,000 Miles Coverage for Qualifying Repairs
For certain applicable Model Year BMW G12 (7 Series Sedans), G30 (5 Series Sedans), and G32 (6 Series
Gran Turismos) vehicle models.
What is the specific issue?
A situation may occur where the front passenger seat is not occupied, however, a “fasten seat belt” warning
and a front passenger seat airbag deactivation message appears. Additionally, the SRS airbag warning
indicators may also be illuminated.
For your Affected Vehicle model, this issue could be because to the Supplemental Restraint Systems (SRS)
front passenger’s seat occupancy Capacitive Interior Sensor (CIS) Mat connecting wiring may not be
adequately shielded against external interference.
Have you previously paid for this type of seat CIS mat-related repair?
Prior to the release of this component and issue-specific extended limited warranty, if you previously paid for
a repair that addressed / corrected an issue like the ones described above, you may be eligible to be
reimbursed for certain paid repair costs that qualify.
Other seat CIS mat sensor system-related components/seat heating issues (Including seat CIS mat water/
fluid intrusion-related damage), and/or other SRS issues, and/or issues caused by installation of nongenuine BMW parts and/or used BMW passenger car or light truck parts are not covered under this
extended limited warranty.
To request a reimbursement review of your previous customer pay repair invoice (Authorized BMW center or
an independent repair shop), please submit your request on-line at www.BMW-RP.com under the following
reference:
• BMW ELW RF Seat CIS Mat 10Y120M
Reimbursement Request Procedure
The on-line process is initiated by attaching/sending legible PDF files of the required supporting
documentation for the previously paid repair. Please refer to page two (2) of this document and BMWRP.com for additional information about what repair order (RO)/invoice documentation is required.
Please include a copy of the completed page two (2) reimbursement request checklist together with the
other applicable required documentation.
The alternative method to request a reimbursement with the required documentation, either through the mail
or by fax, is described below:
Company
BMW of North America, LLC
BMW Group Company
Website
www.bmwusa.com
BMW Customer Reimbursement Center
Attention: BMW ELW RF Seat CIS Mat 10Y120M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
Sincerely,
BMW of North America, LLC
B72 01 25 Seat CIS Mat Sensor (2025)
183
1
Attachment 2 to SI B72 01 25
April 2025
BMW Seat CIS Mat Extended Limited Warranty (ELW) Previous Customer-Pay
Repair Reimbursement – Required Documentation Checklist
Reimbursement for a qualifying customer pay repair is available to the BMW owner/lessee who incurred the expense.
The questions below will assist you in reviewing your repair order/invoice documentation.
Prior Repair Review Questions
Did the prior repair to your vehicle address an issue with the passenger's seat CIS mat like
the one that is described in this letter?
Answer - One per Row
Yes, next
No
Did you pay for this repair?
Yes, next
No
As determined by your vehicle’s in-service date (age), and the mileage when the repair was
performed, was the vehicle still within 10 years (120 Mths) / 120,000 miles, whichever
occurs first?
Within 10/120,
Yes, next
No
Does the repair facility's documentation confirm that the seat CIS mat sensor was the issue
with your vehicle? The issue was not caused by an outside influence.
Yes, proceed to the
checklist
No
When a Prior Repair Review Question’s result is a “No” response, no further action is required.
A qualifying customer pay repair must primarily be for the repair to address a covered issue with the
Supplemental Restraint System's (SRS) Passengers Seat Occupancy (CIS) Sensor Mat. Also, the repair facility‘s
procedures to address the above situation must have been performed correctly, adequately, and completely, as
required by the applicable BMW Group approved repair standards and instructions.
Required Repair Order (RO) or Invoice Documentation - Checklist
For a previous repair reimbursement request, please include a completed copy of this page 2 Required Documentation
Checklist (one per repair/request) together with legible copies (either a scan, photo, PDF, and/or screenshots) of the
following documentation with your name, address, and your preferred contact telephone number(s) and email
address(es).
This documentation must include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized list of labor charges for all repairs* including diagnosis
Itemized list of parts (Part numbers), including any miscellaneous items, billed for all repairs*
(*) For repair orders containing multiple repair line items, reimbursement consideration will only be given to those line-item
expenses that are directly related to the specific repair that is now covered by this component issue and repair-specific
extended limited warranty.
Required Proof of Payment Documentation
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Cancelled check
Signed credit/debit card receipt
Credit/debit card statement
BMW of North America, LLC (“BMW NA”) reserves the right to review and adjust/reduce the amount that will be
reimbursed based on what is normally recognized as customary, fair, and reasonable, to diagnose, perform a repair,
or replace a component (including the applicable and scope of replacement parts, and related materials) to address
an operational issue with the vehicle.
Except for reasonable account number protection measures, illegible, altered/modified, incomplete, non-authentic
and/or fabricated repair order/invoice documentation will not be accepted.
B72 01 25 Seat CIS Mat Sensor (2025)
2
Attachment 3 to SI B72 01 25
May 2025
7600 S GRANT STREET
BURR RIDGE, IL 60527
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS
091487-T149-P1-039148
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Sample
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April 2025
Effective with the date above, this Important Vehicle Limited Warranty Information applies to the BMW
model with the Vehicle Identification Number (VIN) WBSJF0C5XK1234567.
Dear BMW Owner/Lessee:
BMW of North America, LLC (“BMW NA”) is extending the limited warranty for your vehicle’s Supplemental
Restraint System’s (SRS):
•
Front passenger’s seat occupancy Capacitive Interior Sensor (CIS) mat for the repair that applies
to your vehicle to address the issue described below to:
•
10 years / 120,000 miles, whichever occurs first, as determined from your vehicle's original inservice /first delivery date.
A situation may occur where the front passenger seat is not occupied, however, a “fasten seat belt” warning,
and a front passenger seat airbag deactivation message appears. Additionally, the SRS airbag warning
indicator may also be illuminated.
For certain X3 SAV, X4 SAC, and M5, 5 Series, 7 Series Sedans, 6 Series Gran Turismo vehicle models, the CIS
mat wiring may not be adequately shielded against external interference. Should the above situation occur, this
issue is addressed by the installation of a seat CIS mat wiring repair kit, or for the M5 Sedans, replacing the seat
CIS mat.
For certain other X3 SAV, X4 SAC, and 3 Series Sedan vehicle models, the above situation may occur because
the CIS mat may have been inadvertently pierced by unfavorably positioning of the crimp rings that secure the
seat cover in place, this issue is addressed by replacing the seat CIS mat.
The extended coverage for the BMW approved repair that applies to your vehicle is subject to the same vehicle
eligibility requirements, limitations, and exclusions that apply to the BMW New Vehicle Limited Warranty for
Passenger Cars and Light Trucks.
Note: This is a notice of a component and issue-specific limited warranty extension. This is not a notice
of a Recall or Service Action.
If your vehicle is experiencing a situation like the one described above, please contact your authorized BMW
center to schedule an appointment to have the issue with your vehicle diagnosed.
Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Website
www.bmwusa.com
After the BMW center confirms that the scope of your vehicle’s issue and that this extended limited warranty
coverage corresponds and applies to the required vehicle repair, and your vehicle qualifies, the authorized BMW
center will perform the applicable covered seat CIS Mat repair work free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, or the diagnosis and repair of issues that are outside the intended scope of this extended coverage,
other unrelated issues, and/or that are due to outside influences (Including seat CIS mat water/fluid
intrusion-related damage) are not covered by this limited warranty extension. This exclusion also applies to
repairs that were performed using (including those repairs that result from using) non-genuine BMW parts
and/or used BMW passenger car or light truck parts.
BMW NA will also reimburse certain costs for qualifying customer-pay repairs that were performed prior to the
release of this component and issue-specific extended limited warranty coverage as described in this letter.
We are determined to exceed your expectations, and we hope that this focused extended limited warranty
coverage will further enhance your ownership experience.
Sincerely,
BMW of North America, LLC
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BMW ELW RF Seat CIS Mat 10Y120M (2025)(SAMPLE)
39148
1
Attachment 3 to SI B72 01 25
May 2025
BMW Passenger’s Seat CIS Mat - Extended Limited Warranty (ELW)
Previous Customer-Pay Repair – Required Documentation Checklist
VIN: WBSJF0C5XK1234567
Reimbursement for a qualifying customer pay repair is available to the BMW Owner/Lessee who incurred the expense. The
questions below will assist you in reviewing your repair order/invoice documentation. When all your responses below are
“Yes,” and after completing the Checklist, proceed to page three (3) for further instructions.
Prior Repair Review Questions
Did the prior repair to your vehicle address an issue with the passenger's seat CIS mat
like the one that is described in this letter?
Answer - One per Row
Yes, next
No
Did you pay for this repair?
Yes, next
No
As determined by your vehicle’s in-service date (age), and the mileage when the repair was
performed, was the vehicle still within 10 years (120 Mths) / 120,000 miles, whichever
occurs first?
Within 10/120,
Yes, next
No
Does the repair facility's documentation confirm that the seat CIS mat was the issue with
your vehicle? The issue was not caused by an outside influence.
Yes, proceed to the
checklist
No
When a Prior Repair Review Question’s result is a “No” response, no further action is required.
Required Repair Order (RO) or Invoice Documentation - Checklist
For a previous repair reimbursement request, please include a copy of your completed page 2 document (one per
repair/request) together with legible copies (either a scan, photo, PDF, and/or screenshots) of the following documentation
with your name, address, and your preferred contact telephone number(s) and email address(es).
This documentation must include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized list of labor charges for all repairs* including diagnosis
Itemized list of parts (Part numbers), including any miscellaneous items, billed for all repairs*
(*) For repair orders containing multiple repair line items, reimbursement consideration will only be given to those line-item
expenses that are directly related to the specific repair that is now covered by this component and repair-specific extended
limited warranty.
Required Proof of Payment Documentation
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Cancelled check
Signed credit/debit card receipt
Credit/debit card statement
BMW of North America, LLC (“BMW NA”) reserves the right to review and adjust/reduce the amount that will be
reimbursed based on what is normally recognized as customary, fair, and reasonable, to diagnose, perform a repair,
or replace a component (including the applicable and scope of replacement parts, and related materials) to address an
operational issue with the vehicle.
Except for reasonable account number protection measures, illegible, altered/modified, incomplete, non-authentic
and/or fabricated repair order/invoice documentation will not be accepted.
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BMW ELW RF Seat CIS Mat 10Y120M (2025)(SAMPLE)
39148
2
Attachment 3 to SI B72 01 25
May 2025
BMW Passenger’s Seat CIS Mat ELW
Previous Customer-Pay Repair - Reimbursement Request
VIN: WBSJF0C5XK1234567
Eligible and Qualifying Previous Customer Pay Repairs
BMW of North America, LLC (BMW NA) will reimbursement certain costs for qualifying customer-pay repairs that were
performed on eligible vehicles prior to the release of this component and issue-specific extended limited warranty.
A qualifying customer pay repair must primarily be for the repair to address the covered issue with the Supplemental
Restraint System's (SRS) Passengers Seat Occupancy (CIS) Mat. Also, the repair facility‘s procedures to address the
situation described must have been performed correctly, adequately, and completely, as required by the applicable
BMW Group approved repair standards and instructions.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusion criteria that applies
to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and Puerto Rico, or
the diagnosis and repair of issues that are outside the intended scope of this extended coverage, other unrelated issues, and/
or that are due to outside influences (Including seat CIS mat water/fluid intrusion-related damage) are not covered by this
limited warranty extension. This exclusion also applies to repairs that were performed using (including those repairs that
result from using) non-genuine BMW parts and/or used BMW passenger car or light truck parts.
Requesting Reimbursement
To request reimbursement for a qualifying customer pay repair performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your reimbursement request
online at www.BMW-RP.com under the following reference:
•
BMW ELW RF Seat CIS Mat 10Y120M
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior repair (A copy of a
completed page two (2) checklist, together with the other required documentation).
The alternative method to request reimbursement, either by mail, or by fax, is described below:
BMW Customer Reimbursement Center
Attention: BMW ELW RF Seat CIS Mat 10Y120M
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
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BMW ELW RF Seat CIS Mat 10Y120M (2025)(SAMPLE)
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TSB/Document ID: B720125
Replacement Service Bulletin Number:
MFR Communication Date: 2026-02-11
MFR Internal Campaign ID/Software Version: 6577900600
Communication Type: Warranty Program/Extension
NHTSA Components: AIR BAGS
MFR Component System:
MFR Component Subsystem:
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