News Channel Update |

Vehicle Compliance & Analysis

ATTENTION: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers & Parts Managers

Service Campaign Notification
February 13, 2026
Campaign #

Description

N/A

25P5497348

Update Charging System Software –
OTA
☒ Over-the-Air (“OTA”) Update

Campaign Details
Total Population 9,033

Model(s)/
Platform(s)

Model Year(s) 2022-2026

EQE, EQE-SUV, EQS, EQS-SUV
(294, 295, 296, 297 platform)

Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain
subject vehicles, the software for various eDrive components does not correspond with the latest
Issue series production configuration. The subject vehicles will receive an update to optimize communication
with the vehicle public charging stations and improve the use of Plug & Charge.
Remedy

MBUSA will conduct an OTA service campaign. Remote software updates are automatically
downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.

Launch Date The vehicles will not be visible or flagged in VMI or EVA.
Warranty Claim Notice No Service Action is required by the Dealer for this Campaign.

Please refer all customer inquiries to the Customer Care Center at 1-800-FOR-MERCEDES.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Dealers can check for a successful OTA update in VeDoc, or the customer can check using
the Mercedes me connect App. Customers can continue to drive their vehicle. Sufficient
battery voltage may be required for the OTA update to be initialized. If the vehicle has not
been driven in four or more weeks, the ignition should be cycled to initialize the process.

Instructions to verify a successful OTA update in VeDoc:
Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units" and "OnBoard-Charger (OBC) - control unit" (Figure 1, B and C). If the Software Object Number
(Figure 1, D) is "A0009034678 OR A0019024720", then the OTA update was successful.

A

B

C

D

Figure 1 – Successful OTA update in VeDoc

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Instructions to verify a successful OTA update in Mercedes-Benz App:
Using the Mercedes-me connect App on Android or Apple, the customer can check the
status of the OTA update by going to the “Vehicle” icon and selecting “Over-the-Air
Vehicle Updates” (Figure 2). A successful OTA update will show as “Installed” (Figure 3).

Figure 2 – Over-the-Air Vehicle
Updates

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

Figure 3 –
A. Pending OTA Update
B. Successful OTA Update

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600