Technical Service Bulletin (TSB)
Internal Transmission Wiring Connector Short And
Motor A Bearing Failure Warranty Extension XE1
REFERENCE:

TSB: 21-014-26
GROUP: 21 - Transmission and Transfer
Case

Date:

February 5, 2026

REVISION: 21-025-25 REV. A

VEHICLES
AFFECTED:

2017 - 2023 (RU) Chrysler Pacifica / Voyager
MARKET APPLICABILITY:
This bulletin applies to vehicles built on or after August 12, 2016 (MDH
MEA
NA
0812XX) and on or before December 27, 2022 (MDH 1227XX) equipped
SA
IAP
with a 3.6L V6 Hybrid Engine (Sales Code EH3) and an eFlite SL-eVT
Transmission (Sales Code DFQ).
EE
CH
NOTE: This bulletin applies
to the North America,
China and India & Asia
Pacific markets.

CUSTOMER
SYMPTOM:

**Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must
exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):
● P0A3F-00 - Drive Motor A Position Sensor 1 Circuit.
● P0A43-00 - Drive Motor A Position Sensor Circuit Intermittent.
● P0A45-00 - Drive Motor B Position Sensor 1 Circuit.
● P0C1A-00 - Drive Motor B Torque Delivered Performance.
Customers may also comment on the following:
● Vehicle is in limp mode.**

CAUSE:

Internal wiring harness connector short or motor A bearing support burrs causing bearing failure

This bulletin supersedes Technical Service Bulletin (TSB) 21-025-25 REV. A, date of issue August
08, 2025, which should be removed from your files. All revisions are highlighted with **asterisks**
and include an updated Customer Symptom section, Repair Summary statement, Claims Data tables,
Spare Parts table and Repair Procedure.
REPAIR SUMMARY:
**This bulletin involves rebuilding the transmission.**
CLAIMS DATA:

Labor Operation No:
21-00-04-90

Failure Code

Labor Description
Single Input - Electrically
Variable Transmission
(SIEVT) - Rebuild
(2 - Skilled)
ZZ

Skill Category
**2 - Automatic
Transmission**

Service Action

Labor Time
8.1 Hrs.

M21 FSAR-TSB-6905

-2-

RELATED LOPS:

Labor Operation No:
07-FF-01-50

02-00-03-50

Labor Description
Coolant, Engine Drain
and Fill
**(2 - Skilled)**
Toe Adjustment / Steering
Wheel Center
**(2 - Skilled)**

Skill Category
**2 - Automatic
Transmission**

Labor Time
0.3 Hrs.

**2 - Automatic
Transmission**

0.4 Hrs.

DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/
Service Library, verify all related systems are functioning as designed. If DTCs or symptom conditions, other
than the ones listed above are present, record the issues on the repair order and repair as necessary before
proceeding further with this bulletin.
If the customer describes any of the symptom listed above in the customer symptom section, perform the
Repair Procedure.
SPECIAL TOOLS/EQUIPMENT:

Description
wiTECH or Equivalent

Ref. No.
–

Notes
–

SPARE PARTS:

Qty
**6

Part No.
68218925GB

1
1

68729719AB
6503210

2

06104414AA

2

68470042AA

2

06509298AA

9

68382486AA

(AR)

68163848AB

Description
Fluid, Automatic
Transmission - Liter**
Electric Rebuild Kit
Screw, Hex Flange Head
- M10 x 1.5 x 35
Bolt, Hex Head - M10 x
1.5 x 30
Hardware Kit
Hex Flange Lock - M22 x
1.50
Bolt, Hex Flange Head M8 x 1.25 x 13.0
Antifreeze, Coolant Gallon

Notes

Steering Shaft/Gear Pinch
Bolt
Shear Bracket Bolts (4
Pack)
Lower Ball Joint Pinch
Bolt and Nut
Hub Nuts
Flexplate Bolts
Power Electronics
Coolant Gallon

-3-

M21 FSAR-TSB-6905

REPAIR PROCEDURE:
1. Repair transmission with the electric rebuild kit. Refer to the detailed service procedures available
in DealerConnect/Service Library under: 21 - Transmission and Transfer Case / Automatic - Si-eVT /
Disassembly and Assembly.
2. Clear all DTCs that may have been set.
CAUTION!
The vehicle must not be connected to a high voltage charger when performing software updates.
CAUTION!
**The AHCP must be reprogrammed first prior to reprogramming the HCP. The AHCP
will temporarily go offline when reprogrammed and will come back online once the HCP
reprogramming is completed. Do not continue with the HCP reprogramming if the AHCP
reprogramming has failed, has been interrupted, or was unsuccessful due to internet failure or
power loss. If failure occurs during AHCP reprogramming, please contact Star.**
NOTE: Ensure that the latest AHCP and HCP software has .8 MM in the description. If it does not,
please contact Star.
3. Verify the AHCP and HCP are also programmed with the latest available software. Refer to all applicable
published service bulletins for detailed repair procedures and labor times regarding updating the AHCP
and HCP software.
POLICY:
Vehicles included in this Technical Service Bulletin have a Warranty Extension to 25 years or unlimited miles
from the In Service Date of the Class Vehicle. See Warranty Bulletins: U.S. D-23-07 REV. B, Puerto Rico
ID-23-07 REV. B, Canada SAB 2023-09 REV. B, China ID-24-08 and IAP ID-24-09 for details associated with
the Warranty Extension.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.