Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA

VOLUNTARY SERVICE CAMPAIGN
February 6, 2026
Dear Kia EV9 Vehicle Owner:
Kia America, Inc. is conducting a Voluntary Service Campaign on certain 2024-2026 MY EV9 vehicles to reposition an
electrical connector in the driver’s footwell to prevent accidental disconnection by the driver’s foot. Our records indicate that
you own or lease one of the potentially affected vehicles.
Why is Kia Conducting This Service Campaign?
An electrical connector, located near the top of the driver’s footrest, may become disconnected due to interference from your
foot. If this electrical connector becomes disconnected, the 12V battery may discharge, which can cause the Service warning
light

and/or “Check electric vehicle system” message

condition, the Power Limited (Turtle) warning light

to illuminate. If the vehicle continues to be driven in this

may illuminate, and the vehicle may enter Limp Home Mode with

speed temporarily limited.
What Will Kia Do?
Kia dealers will reposition the subject electrical connector by replacing the bracket with an improved one to prevent
accidental disconnection by the driver’s foot. This campaign will be performed free of charge at no cost to you.
What Should You Do?
•

Please contact your Kia dealer to schedule a service appointment at your earliest convenience. The time required to
perform the campaign can vary depending on the dealer’s work schedule, so a service appointment is an important way
of minimizing your inconvenience. Please present this notice when you arrive at the Kia dealer.

•

To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner (“Dealers” on a
mobile device).

You can also use the QR code below with your mobile device to access this information (see the bottom

of this letter for more information about QR code use):

Have You Changed Your Address Or Sold Your Kia?
If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please complete the attached
prepaid “Change of Address/Ownership” card and mail it to us.

What If You Have Other Questions?
Should you have any questions regarding this Voluntary Service Campaign, or your dealer does not respond to your service
request in a timely manner, we suggest that you call Kia’s Customer Care Center at 1-800-333-4542 (Monday through Friday,
5AM to 6PM, Pacific Time), or visit https://customercare.kiausa.com.
Please accept our apologies for any inconvenience this situation may cause you.
Sincerely,
Customer Care Department

QR Code Use:
•
A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode
image and then launches/uploads the specific information the code contains, such as URLs, text, photos, videos.
•
With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
•
Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL
or other information will automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code
App instructions.

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