TECHNICAL COMMUNICATION G_260019_RC_EN

13/01/2026

Model: Moto Guzzi V7 Stone – Special – Sport E5+
Subject: Left hand grip replacement – Technical update
Campaign Code: PA2ZZQ2504_MG_PUC
Dear Dealer / Service Centre / Authorised Workshop,
Through the ongoing, stringent quality control activities we perform on the components installed
on our vehicles and our continuous research to develop better new technical solutions, in
keeping with our commitment to ensure the best ownership experience possible for the
customer, we hereby wish to inform you of the need to replace the left hand grip of the vehicles
in question.

One of the materials used by one of our suppliers to manufacture the left hand grip of the
vehicles affected by this campaign contains a chemical substance that does not comply with
European Union Regulation REACh No. 1907/2006.

Please determine which vehicles in your stock or sold/serviced by you require this update, and:
•

update all vehicles in stock before sale

•

update vehicles that have already been sold at the first available opportunity.

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As usual, for sell-in dealers, the list of chassis numbers involved belonging to your stock is
viewable in the section Campaigns / Campaign Reports of the PWM warranty management
software suite. For all others, the verification of those involved can be carried out by querying
each individual chassis number from the Miscellaneous functions -> PWM Vehicle History
menu.

Please contact the Technical Help Desk of our Technical Support Service for any queries or
assistance.
OPERATING METHOD OF INTERVENTIONS ON THE PWM
•

From the main menu, select the option “campaigns”, then select the option “Enter
campaigns” from the submenu.

•

Enter the chassis number subject to the recall campaign in the window opened.

•

Select “search” to open a window with the available service coupon:
•

Left hand grip replacement service coupon: service coupon that foresees the
replacement of the left hand grip, the automatic order of the necessary components
(in the countries where this option is foreseen) and the reimbursement of the labour
employed.

•

Select the coupon, compile the “Km” field, and then save the procedure.

•

Once the operation has been completed, it is essential to immediately declare the service
coupon as carried out in the PWM in order to conclude the intervention and receive a
refund.

•

The coupon that will not be declared "carried out" (by the PWM status management)
within 6 months from the day of entry will be automatically discarded by the system as
NOT CARRIED OUT and will NOT be refunded.

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LABOUR AND SPARE PARTS:
•

Coupon: Left hand grip replacement
Minutes of labour envisaged for procedure: 10'
Spare part

Model

code

V7 E5+

2B011350

Designation

Q.ty

LH HANDLE GRIP

1

CAUTION
Campaign Code: PA2ZZQ2504_MG_PUC_STOCK
If

the

frame

of

the

vehicle

in

your

possession

displays

the

campaign

code

PA2ZZQ2504_MG_PUC_STOCK, it means that you have already received, in a single batch,
all the spare parts required for your stock.
Therefore, the inclusion of individual service coupons will only result in the reimbursement of
labour and value of the part, without the automatic dispatch of spare parts.

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PROCEDURE:
Below is information on safe use.
Avoid heating the hand grip during disassembly.
Strictly follow the operating procedure described below.

Prior to replacing the left hand grip, wear nitrile
gloves (even just with nitrile-coated palms) to
prevent direct contact with the skin.

Remove the left handlebar counterweight (V7
Special / V7 Stone) or the left mirror (V7
Sport), then proceed to remove the left hand
grip. Facilitate the operation with the help of
compressed air.

Then install a new hand grip.
If necessary, facilitate the operation with the
help of compressed air.
Refer to the Service Station Manual “MSS
V7 E5+ Vehicle (2025-)”.

CAUTION
Disposal of the replaced left hand grip must be carried out in accordance with the regulations
in force in your country.

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Please contact the Technical Help-Desk of our Technical Support Service for any queries or
assistance.

Please accept our
Best regards,

Piaggio & C. SpA
Aftersales Business Unit
Technical Service & Customer Care

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