Service Campaign 9C9: ECU Update for Lambda ll Emissions Improvement – Dealer
Notification
February 02, 2026
Document Topic
• Technical Service Bulletin (TSB) 26-01-010H published on HMA Tech Info

Date
02/02/2026

Campaign Description
Certain Palisade (LX2) vehicles equipped with 3.8L GDI Lambda II engines may not meet engine-out NOx
(Nitrogen Oxides) and Particulate Matter (PM) emission standards. The service procedure provides an update to
the emission logic within the Engine Control Module (ECM) to improve engine-out NOx and PM emissions, so
they are within permissible specifications. Additionally, improvements to reduce noise during engine start, and
enhanced thermostat logic, are also included in the updated ECM software.
The California Air Resources Board has determined that these vehicles may be releasing air pollutants which
exceed Federal and California standards.

Affected Vehicles (Certain)
•

2020–2025MY Palisade (LX2) equipped with 3.8L GDI Lambda ll produced 04/10/2019 – 06/16/2025 built
by Hyundai Motor Company (“HMC”)

Repair Information
•

Follow the service procedure in TSB 26-01-010H (or latest version) to update the emission logic within
the Engine Control Module (ECM).
• Recommended Service Technician Training Level: Hyundai Certified (or higher)

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle is required to be kept overnight.
In addition, an SRC may be necessary based on the repair procedure duration and any other additional work on
the vehicle that may need to be addressed during the customer’s visit. If an SRC is not available, other options
such as a 3rd Party Rental or Rideshare may be provided.

Other Notes/Recommendations
•
•
•
•
•
•
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All vehicles require the software update.
An emissions label is required for every vehicle.
A proof of correction card is only required for certain states as specified in the TSB. Please provide to
the customer if required by your state. See TSB for specific states.
Customer arrives at the dealer with no appointment scheduled, it is recommended the dealer offer
alternative transportation to the customer.
If a customer schedules an appointment in advance, ensure the appropriate tools, equipment, and
stickers are on hand to perform any related repairs.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Be honest with customers regarding wait times. Update the customer if the original estimated wait time
is exceeded.

Parts Information
•
•

Refer to TSB 26-01-010H (or latest version) for parts information.
Campaign Sticker (P/N NP001 -SC 9C9 ) – De aler may order from its facing PDC.
1

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Vehicle Emission – Proof of Correction Card (NP050 -09006): Dealers from certain states referred to in
‘Remarks’ section are required to provide a card to customers as proof of the vehicle completing the
campaign .

Part Number

Part Name

Figure

Remarks

9C9
Campaign
Sticker

Apply to all vehicles
regardless of state

NP001-SC9C9
NP001-SC9C9

Vehicle
Emission
Recall - Proof
of
Correction
Card

Order only for states:
CA, CO, CT, DE, MA,
MD, ME, NJ, NY, OR,
PA, RI, VT, WA

NP050-09006

Special Service Tools (SST)
•

VCI 3 tool (G0VHNNN06) OR VCI 2 tool (G1XDDMN001) - Please refer to TSB 26-01-010H for description
and ordering information
o Refer to Snap-on Contact Information
▪ Website: Hyundaiessentialtools.com
▪ E-mail: [email protected]
▪ Phone: 1-855-763-9199
*NOTE: VCI 2 can NO longer be ordered. Either VCI may be used depending on dealer’s availability of the tool.

Warranty Information
•

Per TSB 26-01-010H (or latest version), the service campaign pays for the following:
o Labor
▪ 0.4 M/H for Software Update & Sticker Application
o Digital Documentation:
▪ Claims are subject to review after submission. If the submitted pictures are found to be
non-compliant with TSB direction, claims are subject to debit.

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle requires to be kept overnight. In
addition, a SRC may be required based on the repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a
3rd Party Rental or Rideshare may be provided.

Customer Talk Tracks
1. For Customers with an appointment, but campaign is not part of originally scheduled services:
“I see that your vehicle has an open campaign that we would like to take care of for you while you are here
today. This service campaign requires the emissions logic within the Engine Control Module (ECM) to be
updated. This service, of course, will be provided at no cost to you and, if necessary, we would like to offer
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you alternative transportation while we repair your vehicle. We apologize for the inconvenience.”
2. For Walk-In Customers: “During your visit today, I checked your vehicle for any open campaign or recalls
and found that your vehicle has an open campaign. This campaign requires the emissions logic within the
Engine Control Module (ECM) to be updated. This service, of course, will be provided at no cost to you and,
if necessary, we would like to offer you alternative transportation while we repair your vehicle. We
apologize for the inconvenience.”
3. “For Customers over the phone: “While I have you on the line and verifying your current appointment, I
ran your VIN and see that your vehicle has an open campaign. This campaign requires the emissions logic
within the Engine Control Module (ECM) to be updated. If time permits, we can address this campaign
during your current appointment, and it will be at no cost to you. Should you need it, we can arrange for
alternate transportation since this may prolong the stay of your vehicle in for service. We apologize for the
inconvenience.”

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any decline
services from previous visits?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
 Also, ask the customer if they would like to have any of the previously declined services
performed.
Readiness: Are the required tools, parts, and materials on hand to complete the repair procedure?
 Yes
 No – It is highly recommended to order the necessary tools, parts, and materials ahead of time to
save time perform repair efficiently for the optimal customer experience.
Reception: Did you explain to the customer the expected repair time based on the repair and set the
expectation for a status update?
 Yes
 No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Did the customer provide authorization to perform repairs?
 Yes
 No – Customer must be consulted and provide approval before proceeding with any
repairs on their vehicle.
Did you offer the customer Alternative Transportation if requested?
 Yes
 No – Customer should be offered alternative transportation if their vehicle needs to be kept
overnight. In addition, an SRC may be required based on repair procedure duration and any other
additional work on the vehicle that may need to be addressed during the customer’s visit.
Repair: Does the Technician meet the recommended training requirements (noted above) to complete
this campaign?
 Yes
 No – Please ensure a technician with the recommended training level requirement(s) completes
this repair.
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Were the appropriate picture(s) taken as outlined in TSB 26-01-010H?
 Yes
 No – Please ensure appropriate picture(s) are taken for the dealership to be paid. See TSB for
sample photo(s). Refer to the latest Warranty Digital Documentation Policy for requirements.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No – Customer must sign the final invoice upon delivering the vehicle back to the customer.

FAQs
Q1: What is the issue?
A1: Certain Palisade (LX2) vehicles equipped with 3.8L GDI Lambda II engines may not meet engine-out NOx
(Nitrogen Oxides) and Particulate Matter (PM) emission standards. In other words, they are outside permissible
specifications.
Q2: What are the affected vehicles?
A2: Affected vehicle model/model years include:
• Certain 2020–2025MY Palisade (LX2) equipped with 3.8L GDI Lambda ll produced 04/10/2019 –
06/16/2025
Q3: Why is this campaign being provided to me?
A3: The campaign is to help update the vehicles to the latest software to ensure the (Nitrogen Oxides) and
Particulate Matter (PM) emission standards are within permissible specifications. These vehicles may be
releasing air pollutants which exceed Federal and California standards. These standards were established to
protect your health and welfare from the dangers of air pollution. It may also potentially impact emissions/fuel
economy.
Q4: Are you a California registered owner or one from Colorado, Connecticut, Delaware, Maine, Maryland,
Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont or Washington?
A4: Because your state has adopted the California emissions regulations, the customer’s Hyundai dealer will also
provide a “Proof of Correction” certificate as verification that this repair has been completed. It must be retained
for the customer’s records and presented when registering the customer’s vehicle if the state requests it.
Q5: What will be done during service at the dealer?
A5: Your Hyundai dealer will update the emissions logic within the Engine Control Module (ECM).
Q6: When will affected customer(s) be notified of this campaign?
A6: Customers are expected to be notified via First Class Mail starting February 2026.

Contact Reference
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this
important emissions matter and continued commitment to Hyundai customers.

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Key Contact Information
Dealer Support

Contact Information

Description

[email protected]

Parts

1-800-545-4515

Special Service Tools

[email protected]

Parts ordering hotline
For ordering SST parts

1-855-763-9199

Techline

1‐800‐325‐6604

Vehicle Technical Support for Hyundai Dealer
Technicians

Warranty HELP Line

1‐877‐446‐2922

Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

AutoLoop Technical Support

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:

[email protected]

•

1-877-850-2010

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Assistance with Car Care Scheduling:
CDK Technical Support

https://serviceconnect.support.cdk.com/

Customer Support

Contact Information

•

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Customers general questions, non‐campaign related

Hyundai Roadside Assistance

1-800-243-7766

Hyundai Roadside Assistance

Key Reference Information
Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling

Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car

Service Rental Car (SRC) Program

TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

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Appendix
Document Topic
• Technical Service Bulletin (TSB) 26-01-010H published on HMA Tech Info

6

Date
02/02/2025