NHTSA ID Number: 11028513
Manufacturer Communication Number: SC360_TSB
TSB/Document Date: 2026-02-06
Summary
TECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: EF31 CONNECTOR BRACKET REPLACEMENT (SC360) - This bulletin provides information on repositioning the EF31 electrical connector by replacing the bracket with an improved one for certain 2024MY-2026MY EV9 (MV, MVa) vehicles within the production ranges listed in the table of this bulletin. The EF31 electrical connector, located near the top of the driver’s footrest, may become disconnected due to interference from the driver’s foot. If this electrical connector becomes disconnected, the 12V battery may discharge, which can cause the service warning light and/or “check electric vehicle system” message to illuminate. If the vehicle continues to be driven in this condition, the Power Limited (Turtle) warning light may illuminate, and the vehicle may enter Limp Home Mode with speed temporarily limited.
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TSB/Document ID: SC360_TSB
Replacement Service Bulletin Number:
MFR Communication Date: 2026-02-05
MFR Internal Campaign ID/Software Version: SC360
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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GROUP
MODEL
Voluntary Service
2024-2025MY EV9(MV)
Campaign
and
2025-2026MY EV9(MVa)
NUMBER
DATE
SC360
February 2026
VOLUNTARY SERVICE CAMPAIGN
SUBJECT:
EF31 CONNECTOR BRACKET REPLACEMENT (SC360)
This bulletin provides information on repositioning the EF31 electrical connector by replacing the bracket with
an improved one for certain EV9 (MV, MVa) vehicles within the production ranges listed in the table below. The
EF31 electrical connector, located near the top of the driver’s footrest, may become disconnected due to
interference from the driver’s foot. If this electrical connector becomes disconnected, the 12V battery may
discharge, which can cause the service warning light and/or “check electric vehicle system” message to
illuminate. If the vehicle continues to be driven in this condition, the Power Limited (Turtle) warning light may
illuminate, and the vehicle may enter Limp Home Mode with speed temporarily limited. Follow the procedure
outlined in this bulletin to reposition the EF31 electrical connector by replacing the bracket with an improved
bracket to prevent accidental disconnection by the driver’s foot. Before performing the procedure, confirm that
the vehicle is included in the affected VIN list.
Model
Production Date Range
EV9 (MV)
September 25, 2023 to October 15, 2024
EV9 (MVa)
May 17, 2024 to April 29, 2025
NOTICE
There is no charge to the vehicle owner for this repair. Repair status for a VIN is provided on
KDealer+ (Service → Warranty Coverage → Warranty Coverage Inquiry → Campaign Information).
Not completed Recall / Service Action reports are available on KDealer+ (Consumer Affairs → Not
Completed Recall → Recall VIN → Select Report), which includes a list of affected vehicles.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Kia
America, Inc. Confidential
Page 2 of 5
SUBJECT:
EF31 CONNECTOR BRACKET REPLACEMENT (SC360)
Repair Procedure:
1.
Disconnect the auxiliary 12 V battery negative
(-) terminal (A) by referring to ‘Body (Interior /
Exterior / Electrical) → High Voltage Shut-off
Procedures’ (Steps 1 – 3) in the applicable
Shop Manual in KGIS.
2.
Press lock tab (B) and then disconnect
connector EF31 (C).
3.
Remove wiring harness bracket nut (D).
Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC360 EV9 (MV, MVa) February 2026
Kia America, Inc. Confidential
Page 3 of 5
SUBJECT:
4.
EF31 CONNECTOR BRACKET REPLACEMENT (SC360)
Release wiring harness clip (E) from wiring
harness bracket (F) using needle nose pliers
to gently release the clip from the backside of
the harness bracket to prevent damage.
5.
Using a flat-blade screwdriver or panel
removal tool, gently pry connector EF31 (C)
free from the old wiring harness bracket (F).
6.
Install new connector clip (G) onto connector
EF31 (C) until it clicks securely into place.
Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC360 EV9 (MV, MVa) February 2026
Kia America, Inc. Confidential
Page 4 of 5
EF31 CONNECTOR BRACKET REPLACEMENT (SC360)
SUBJECT:
7a.
Install the new wiring harness bracket (F).
7b.
Reinstall the wiring harness bracket nut (D).
7c.
Secure the connector clip (G) to wiring harness
bracket (F).
7d.
Reinstall wiring harness clip (E) into the wiring
harness bracket (F).
8.
Reconnect connector EF31 (C).
9.
Reconnect the auxiliary 12 V battery negative
(-) terminal (A).
10.
Confirm normal operation.
Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC360 EV9 (MV, MVa) February 2026
Kia America, Inc. Confidential
Page 5 of 5
EF31 CONNECTOR BRACKET REPLACEMENT (SC360)
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
EV9 (MV)
September 25, 2023 to October 15, 2024
EV9 (MVa)
May 17, 2024 to April 29, 2025
REQUIRED PART:
Part Name
Part Number
Wiring Harness
Figure
Qty.
Comments
1
N/A
91961 DO560QQK
Bracket
Connector Clip
919FA DO110QQK
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Model
Claim
Causal
Type
P/N
Qty.
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
Qty.
91961 DO560QQK
MV
(SC360)
R
MVa
91961
DO560
0
250230R0
and
EF31 Connector
0.3
Bracket
M/H
Replacement
250A64R0
1
919FA DO110QQK
91961 DO560QQK
and
1
919FA DO110QQK
Note: Refer to Warranty Bulletin 2026-08 for claim submission procedures. When substitute
transportation is provided, manually enter sublet code ‘X2’ for rental expense reimbursement or one
roundtrip rideshare expense. Make sure to submit any substitute transportation claim at the time of the
warranty expense.
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference
SC360 when accessing the KDealer+ system.
Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC360 EV9 (MV, MVa) February 2026
Kia America, Inc. Confidential
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