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Technical Service Bulletin

Transaction No.: 2072871/3

91-24-02 - MIB3 Multiple Infotainment Issues

Condition

Applicable Vehicles
Model(s)

Year

Eng. Code Trans. Code

VIN Range
From

VIN Range To PR Code

GTI, Golf R

2022-2024

All

All

All

All

8AR

Atlas, Atlas Cross
Sport

2024-2025

All

All

All

All

8AR

Revision Table
Instance Number

Publish Date

Version Number

Reason for Update

2072871/3

1/30/2026

91-24-02

Updated software level.

2072871/2

3/20/2025

91-24-02

Updated software level.

2072871/1

1/29/2024

91-24-02

Original Publication.

NOTICE
This technical bulletin must be read in its entirety before attempting the software update.
– If software updates or flash campaigns/actions are performed on a vehicle, a battery charger with at
least 70A charging current MUST be used in order to avoid problems during the updates and flash
campaigns/actions.
– This technical bulletin only applies to the vehicle groups specified above with PR code 8AR,
The customer may report one or more of the following symptoms:
Navigation system malfunctions
AM/FM/HD Radio preset loss or malfunctions
App-Connect malfunctions
Bluetooth malfunctions
Infotainment system will not turn on/boot up
Infotainment system freezes or reboots

MIB Display image(s) distorted
Sirius/XM malfunction
Volume control(s) malfunction
Voice control malfunction
Abnormal noise(s) from audio system
WiFi hotspot malfunction
Poor hands-free call clarity

Technical Background
This procedure resolves the concern(s) specified above by updating the information Electronics Module J794- to the latest software level 1990.

Production Solution
N/A.

Service
Software Update Procedure
•

Connect the MTRMSP0702 battery maintainer/charger to the vehicle’s 12 volt battery.

•

Switch the ignition to the ON position.

•

Switch ON the Infotainment System.

•

Check the infotainment software level by pressing and holding the square home key on the left side of
the touchscreen menu to access “Service Mode”.

•

Once in Service Mode, select “Software update/versions” from the touchscreen menu.

•

Select “System information” from the touchscreen menu.

•

If the “Software” level is lower than 1990, proceed with this Technical Bulletin.

•

If the “Software” level is greater than or equal to 1990, this work procedure does not apply.

Create USB with SD/USB Creator
•

Refer to VOS-25-58 – Flash Media Creator (FMC) for D3 Edgebox (Replaces SD creator).

•

Create USB part number 3G8.919.360.GA

Update Programming
Section 1 (USB)
•

Insert USB 3G8.919.360.GA into port 1 of the USB connection in the front center console.

•

Press and hold the rounded square home key on the touch screen menu to access “Service Mode”.

•

Select “Start update” from the touchscreen menu when prompted.

•

Follow all confirmation prompts throughout the USB update process as needed.

•

When a confirmation prompt is displayed indicating the update is completed, click “OK” on the
touchscreen menu.

Section 2 Software Version Management (SVM)
•

Connect the ODIS tester to the vehicle’s Data Link Connector (DLC)

•

Initiated Guided Fault Finding (GFF) and allow the tester to complete interrogation of all modules.

•

Once GFF module interrogation is completed, click on the “Special Functions” tab.

•

Under “5F – Information electronics 1 – J794”, select “Adapting Software”.

•

Select option 1 “Software update via measure code”.

•

Enter SVM code 3700.

•

Continue through the test plan, confirming all steps as needed.

•

Once the test plan is completed, exit GFF then remove the USB.

Warranty
,
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual.
Models

Year(s)

Eng. Code(s)

Trans. Code
(s)

VIN Range
From

VIN Range To

Atlas, Atlas
Cross Sport

2024-2025

All

All

All

All

Golf R, GTI

2022-2024

All

All

All

All

SAGA Coding
Use applicable Claim Type 1)

Claim Type:
Service Number:

Damage Code

HST

Damage Location
(Depends on Service
No.)

9193
Parts Manufacture

Labor Operation 3) : Charge Battery

0039

--

Atlas, Atlas Cross Sport, Golf
R, GTI

-WG8 2)

01500010 = See Elsa for latest time units

Labor Operation 3) : Update Programming USB

91932599 = 30 TU

Labor Operation 3) : Update Programming SVM

See GFF Time expenditure

Diagnostic Time 4)
GFF Time expenditure

01500060 = Actual GFF print
out. 70 TU max.

YES

Road Test

01210002 = 00 TU

NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2072871” in comment section of Warranty Claim.
1)

Vehicle may be outside warranty in which this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools
No special parts required.

Tool Description

Tool Number

Midtronics Battery Maintainer

MYRMSP0702

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X and ODIS Service with:
current online updates

USB

3G8.919.360.GA

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
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