To:

All Subaru Retailers

From: Subaru of America, Inc. – Service Quality
Date: January 29, 2026
Re:

WRG-25 Rear Gate Stay Bracket 2026 Forester Safety Recall – Owner notification and
Part Release Process

______________________________________________________________________________
The purpose of this is to communicate updates regarding the WRG-25 Rear Gate Stay
Bracket Safety Recall.
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Owner notification letters will be sent on Thursday, 1/29. All 2026 Forester
models with the WRG-25 recall in an “Open-Remedy not yet available” status
have been updated to an “Open” status. As a result, retailers can complete the
WRG-25 recall on all open vehicles. The updated WRG-25 campaign bulletin will
be available on STIS by the end of the week.

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Additionally, there is a new parts release process for the rear gate stays. In rare
instances when the technician follows the inspection procedure outlined in this
bulletin and the rear gate stay(s) requires replacement, the retailer should follow the
part release process outlined below.

WRG-25 Part Release Process
In rare instances when the technician follows the inspection procedure outlined in this
bulletin and the rear gate stay(s) requires replacement, the retailer should submit an order
through RPM for the appropriate part number (s) and include the last eight characters of
the VIN in the PO field.
A Non-Quality Report (NQR) must be submitted along with the parts order to get the part
released. The following procedure must be followed in order to obtain one of these parts.
Failure to adhere to these instructions will result in delays.
1. Place order for the appropriate rear gate stay (s): To expedite part release, enter
“WRG25 -last 8 of VIN” in the PO field of the order (example: WRG25- T3100290).
2. Submit an NQR: The following documentation and testing steps must be added to the
NQR:

•

When submitting a Non-Quality Report (NQR) you must select “To request
release of a part to complete a recall or service campaign” as the Primary
Objective.

•

Fail code WRG must be used.

•

Concern, Cause, and Correction must include all details to support parts
replacement, including what side is defective and whether the inspection
revealed the incorrect specification or incorrect orientation. Please add the part
order number into the Correction field.

•

Additionally, the NQR must include a photo of the part(s) requiring replacement.

Example:
•

Concern: WRG-25

•

Cause: Technician identified left rear gate stay has incorrect specification and
requires replacement.

•

Correction: Order number 17912783.

Data Requirements:
•

Additionally, the NQR must include a photo of the part(s) requiring replacement.

3. Monitor status of NQR: Following the submission of a Non-Quality Report (NQR), the
District Service Quality Manager (DSQM) will be notified and will conduct a review to
ensure accuracy and compliance.

Retailers may monitor the status of their NQR by navigating to the Quality Assurance
tab on the left-hand side of the screen, selecting Non-Quality Reports, locating the
applicable report, and referencing the DSQM Status column.

The DSQM Status may display one of the following:
•
•

•

•

Pending Review: The report has been submitted and is awaiting review by the
DSQM.
Approved: The report meets all established criteria, and the part replacement
request has been approved. Parts Information Coordinators will reference this
status to facilitate the release of parts. No additional action is needed.
More Information Needed: The report does not contain sufficient information to
reach a determination. The DSQM will provide comments outlining the
additional details required and the appropriate next steps.
Denied: Upon review, the DSQM has determined that the vehicle does not meet
the criteria for parts replacement. Technicians are not authorized to replace
parts under this determination.