SPECIAL SERVICE CAMPAIGN 25TC10 (Remedy Notice)
Certain 2025 Model Year Corolla
Rear Suspension Member Reduced Corrosion Resistance
Model / Years
2025 Corolla

Production Period
Late March 2025 – Early April 2025

Approximate Total Vehicles
75

Condition
Due to improper paint application, the corrosion resistance of the rear
suspension member may be reduced over time.
Remedy
Any authorized Toyota dealer will replace the rear suspension member FREE OF
CHARGE.

Tech Requirements
T4535 – Steering and
Suspension
Inspection/Repair Time

Repair: 9.7
Parts Control at Launch
CPOR

Owner Notification

Parts Replacement Rate
100%

Mail
Toyota will notify owners by Late January 2025. A sample of the owner
notification letter has been included for your reference.

Owner Notification Date
Late January 2025
Salvaged Title Eligible
YES

Head Unit Notification
Vehicle Head unit notifications will begin in early January.
Toyota App
Vehicles involved in this Special Service Campaign will be visible in the Toyota App at time of announcement.
Customer Contacts
Customers may contact your dealership with questions regarding this Special Service Campaign. Please
welcome them to your dealership and answer any questions that they may have. A FAQ is provided to assure
a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.

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Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to the Toyota Newsroom https://pressroom.toyota.com.

Special Service Campaign Contents
Service Department ..................................................................................................................................... 3
Parts Department ........................................................................................................................................ 4
Sales Department ........................................................................................................................................ 5
Frequently Asked Questions ........................................................................................................................ 5
Policies And Procedures ............................................................................................................................... 6

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Service Department
Warranty Reimbursement Procedure

Op Code
25TC10R1
•
•

Description
Replacement of the Rear Suspension
Member

Flat Rate Hours
9.7

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
A loaner vehicle or alternative transportation though Renta a Toyota can be claimed for $42 per day. Under
sublet of 25TC10R1, 2 days of rental may be claimed.

NOTE:

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•
•

Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice
is not attached.
Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota
Transportation Assistance Policy (TTAP).

Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit,
unless noted otherwise in the SSC dealer letter.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly,
technicians performing this repair are required to have completed the following course
• T4535 – Steering and Suspension

Parts Department
Parts Information
At the time of launch, parts for this campaign can be ordered in Campaign Part Order Request (CPOR) on
Service Lane, due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for
the most up-to-date parts ordering information as part controls can be adjusted throughout the life of the
campaign.
Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer
Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For
MAC code D, refer to the MAC report for further instructions.
Part Number
51206-02060
90950-A1021
17451-F2010

Description
Rear Suspension Member
Plug, Hole
Gasket, Exhaust Pipe, No.2
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Quantity
1
7
1

Sales Department
•

Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Policy for New Vehicles, TCUV, Pre-Owned Vehicles and Rent a Toyota

Frequently Asked Questions
Q1:
A1:

What is the condition?
Due to improper paint application, the corrosion resistance of the rear suspension member may be
reduced over time.

Q2:
A2:

What is Toyota going to do?
Any authorized Toyota dealer will replace the rear suspension member FREE OF CHARGE.

Q3:
A3:

Which and how many vehicles are covered by this Special Service Campaign?
There are 75 vehicles covered by this Special Service Campaign.
Model Name

Model Year

Production Period

Corolla

2025

Late March 2025 – Early April 2025

Q4:
A4:

How long will the repair take?
The repair takes approximately 10 hours. However, depending upon the dealer’s work schedule, it may
be necessary to make the vehicle available for a longer period of time.

Q5:
A5:

What if I previously paid for repairs related to this Special Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

Q6:
A6:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

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Q7:
A7:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.

Policies And Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Special Service Campaign.
Toyota expects dealers to visit https://toyota-recall-disclosure.imagespm.info/ and complete a Customer
Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along
with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the
customer when the remedy becomes available. Keep the completed form on file at the dealership
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Special Service Campaign.
Toyota expects dealers to visit https://toyota-recall-disclosure.imagespm.info/ and complete a Customer
Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along
with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact
the customer when the remedy becomes available. Keep the completed form on file at the dealership.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.
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Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Parts Recovery Procedures
All parts replaced as part of this Special Service Campaign must be turned over to the parts department
until appropriate disposition is determined. The parts department must retain these parts until notification
via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are
utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as
other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on
when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

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