◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
12/5/2025
10/25/2023

TOPIC
A watermark has been added to the Dealer Letter to indicate that all VINs under 23LD01
are now expired as of November 30th, 2025.
Updated Warranty Reimbursement Procedures section to include reimbursement for
Lexus Touch activities.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.

© 2025 Lexus, A Division of Toyota Motor Sales, USA

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Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers

To:

Production Period
Early October 2020 – Late
November 2020

Approximate Total Vehicles
460

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2021 Model Year RX350

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Model / Years

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Certain 2021 Model Year RX350 Tow
Converter Not Installed

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LIMITED SERVICE CAMPAIGN 23LD01 Remedy Notice

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Original Publication Date: March 30, 2023

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Campaign Description
The involved vehicles equipped with the Tow Prep Package did not have the Tow Converter installed.

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Remedy
Any Authorized Lexus dealer will install the Tow Converter FREE OF CHARGE.
This Limited Service Campaign will be available until November 30, 2025 and is only available at an authorized Lexus dealer.

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Covered Vehicles
There are approximately 460 vehicles covered by this Limited Service Campaign. No vehicles covered by this Limited Service Campaign
were distributed to Puerto Rico.

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Owner Letter Mailing Date
Lexus will begin to notify owners in late June 2023. A sample of the owner notification letter has been included for your reference.

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Lexus makes significant effort to obtain current guest name and address information from each state through industry resources when
mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Limited Service Campaign
announcement, it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.

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LD

01

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,
please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical
Instructions found on TIS.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

LimitedServiceCampaign23LD01-D-Page|2

Dealer Inventory Procedures

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New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure guest satisfaction, Lexus requests that dealers complete this Limited Service Campaign on any new or used vehicles currently in
dealer inventory that are covered by this Limited Service Campaign prior to guest delivery.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in
Dealer Daily. The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.

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Lexus Certified Used Vehicle
The LCertified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCertified until all applicable Safety Recalls, Special Service
Campaigns, and Limited Service Campaigns have been completed on that vehicle.

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Guest Handling, Parts Ordering, and Remedy Procedures

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Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited Service Campaign.
Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is
communicated.

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Guests with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

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Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Guests who receive head unit
notification regarding this Limited Service Campaign are requested to schedule an appointment with their authorized dealer to have this
Limited Service Campaign completed.

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When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt stating that the
vehicle has a new Limited Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the message. If a guest chooses
‘Remind Me’, the guest can then choose to be reminded again on next trip, in 7 days, or in 30 days. If a guest views and then closes the message,
the message will be available in the Notification App if the guest chooses to review it again. If the vehicle’s completion status remains
incomplete for a period of 90 days from the message being viewed, the head unit may display a renotification pop-up prompt as an additional
reminder to the guest to have this Limited Service Campaign completed.

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The message will completely clear from the vehicle once the following conditions are met: The Limited Service Campaign is completed, the
dealer has filed a claim, and the claim is approved by Lexus. Then the message will be cleared at the next clearing cycle, which currently
happens daily.

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Owners who receive a head unit notification after having this Limited Service Campaign completed can be advised to ignore the message.
Owners with additional concerns can be directed to the Lexus Brand Engagement Center (1-800-255-3987) - Monday through Friday,
8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

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Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted otherwise in the
LSC dealer letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.17, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

LimitedServiceCampaign23LD01-D-Page|3

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Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to
Joshua Burns (469) 292-6449 in Lexus Corporate Communications. Please do not provide this number to guests. Please provide this
contact only to media.

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Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane or have
been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer
Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts
information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For
MAC code D, refer to the MAC report for further instructions.

Description
Hitch Converter Kit

Quantity
1

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Part Number
PT725-48160

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All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin
2011087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly; technicians performing this repair are required to currently have completed all of the following
courses:

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• LIC206A – Electrical Repair 1

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Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility
to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill
level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure
there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the
time of appointment.

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This Limited Service Campaign will be available until November 30, 2025, and is only available at an authorized Lexus dealer.

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Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to guest delivery.

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Refer to Warranty Policies 9.3 and 9.6 for additional details.

© 2023 Lexus, A Division of Toyota Motor Sales, USA

LimitedServiceCampaign23LD01-D-Page|4

Warranty Reimbursement Procedures

Not
Involved

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No further action required

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Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the RO
2. Check Vehicle Inquiry System for
campaign eligibility

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NOTE: The flow chart below is for reference only.
DO NOT use it in place of the full technical
instructions. Follow ALL steps as outlined in the full technical instructions to confirm the campaign
is completed correctly.

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Yes

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Inspect for Tow Convertor in the vehicle

Tow Convertor Installed

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Install Tow Convertor + Reassemble vehicle

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NO Tow Convertor Installed

Reassemble vehicle

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Complete vehicle lighting function test

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Campaign complete
Return the vehicle to the customer

Description
Install Tow Converter

LD

Op Code
23LD01R1

Flat Rate Hours
0.4

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• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
•
Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this Safety Recall. Additionally, a maximum of two days of
rental vehicle expense (at a maximum rate of $55.00 per day) while the vehicle is being remedied under any of the Op Codes listed above,
or the cost of pick-up and redelivery of the customer’s car may be claimed if required and subject to the guidelines published in the Safety
Recall and Special Service Campaign General Procedures document on TIS
Claim Filing Accuracy and Correction Requests
© 2023 Lexus, A Division of Toyota Motor Sales, USA

LimitedServiceCampaign23LD01-D-Page|5

It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by Lexus for various
government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect
Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

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Guest Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

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Campaign Designation / Phase Decoder

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23LD01
T

A

Year Campaign
is Launched

Vehicle Make

Field Ac�on Category and Phase

Field Ac�on Sequence

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T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall

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19 = 2019
20 = 2020
21 = 2021
22 = 2022