NHTSA ID Number: 11027546
Manufacturer Communication Number: SSM000013-18DEC25
TSB/Document Date: 2026-01-09
Summary
PIVI - Unable to log into InControl account in vehicle
1/8/26, 1:10 PM
TOPIx - SSM000013 - PIVI - Unable to log into InControl account in vehicle
Reference
SSM000013
Models
Defender / L663 2020 → Onwards
Discovery / L462 2021 → Onwards
Discovery Sport / L550 2021 → Onwards
E-PACE / X540 2021 → Onwards
F-PACE / X761 2021 → Onwards
I-PACE / X590 2021 → Onwards
New Range Rover / L460 2022 → Onwards
New Range Rover Evoque / L551 2021 → Onwards
New Range Rover Sport / L461 2023 → Onwards
XE / X760 2021 → Onwards
XF / X260 2021 → Onwards
Title
PIVI - Unable to log into InControl account in vehicle
Category
Electrical
Last modified
18-Dec-2025 08:14:00
Attachments
Connectivity Settings 1.jpg (Connectivity Settings 1.jpg)
Connectivity Settings 2.jpg (Connectivity Settings 2.jpg)
overhead console.png (overhead console.png)
Content
SSM000013
Defender (L663) 20MY onwards
New Range Rover Sport (L461) 22MY onwards
New Range Rover (l460) 22MY onwards (NAS 23MY onwards)
New Range Rover Evoque (L551) 21MY onwards
Discovery Sport (L550) 21MY onwards
Discovery (L462) 21MY onwards
E-Pace (X540) 21MY onwards
F-Pace (X761) 21MY onwards
I-Pace (X590) 21MY onwards
XE (X760) 21MY onwards
XF (X260) 21MY onwards
Title:
PIVI - Unable to log into InControl account in vehicle.
https://topix.jIrext.com/topix/content/document/view?id=1804021&groupId=1593
1/2
1/8/26, 1:10 PM
TOPIx - SSM000013 - PIVI - Unable to log into InControl account in vehicle
Issue:
Customer reports they are able to log into InControl Remote App and communicate with vehicle, but
InControl log in through PIVI within the vehicle fails.
Cause:
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
This can be due to offboard communication concerns such as vehicle network provisioning or
telematic server issues.
Investigation with Telematics may be required, however the diagnostic steps below should be
referenced first.
Action:
1. Confirm customer does not have any ‘symbols’ in their emails address (examples: - * # $ ! ) as this
can inhibit successful login.
2. Perform TCU reset routine under TCU Module tab.
3. Perform Vehicle Shared Secrets under ICCM Module tab.
4. Place vehicle location of known good signal coverage and perform 10 second B-call press and record
the time this is completed to provide if escalation is required.
5. Lock the vehicle down for a full 60 minutes in the known good signal area, then wake vehicle and
confirm if PIVI Login will now complete.
If the steps above do not resolve the PIVI login error, raise a TA escalation for review with Telematics may
be required.
When submitting we request the following information be provided within the TA to accelerate escalation
and resolution.
1. Exact time Long B-call press was initiated as part of the diagnostic steps above.
2. Photo of over-head console showing B-call and E-call light status, (see attached example).
3. Photo of the Connectivity Screen readout within Vehicle Setting menu in Touch Screen, (see attached
example).
This information will help accelerate review process to provide faster diagnostic response and assistance
from the Telematics team.
Symptom Tag: PIVI is not working as expected
amF6cmlhOzIwMjYtMDEtMDhUMTg6MTA6MjcuMTU3Wjs2Ni4xOTguMTgxLjIwOTs=
https://topix.jIrext.com/topix/content/document/view?id=1804021&groupId=1593
2/2
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: SSM000013-18DEC25
Replacement Service Bulletin Number:
MFR Communication Date: 2025-12-19
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- WHY CHOOSE THE 2025 CR MAX -Upgrade the latest diagnostic capabilities for all vehicles after 1996: upgrade to 49+maintenance services; 46 extra specific functions; real all systems/all control modules diagnose; over 40K+ bidirectional actuation tests for diagnosing all control moduels of cars; Powerful full OBD2 Functions; built-in ECU Coding for BMW
/ Audi/ VW/ RollsRoyce; Fr ee V.A.G Guide Function; Battery retistration for new battery adaptation and more. It covers all vehicle diagnostic services and some special professional vehicle maintenance servces, assists you to do home DIY vehicle maintenance or car repair as a pro technician. - NEWEST IN INNOVATION FULL OBD2 SERVICES- iCarsoft auto car diagnostic scanner compatible with CAN-FD, CR MAX can do it all-reads and clears trouble codes, ALL SYSTEM DIAGNOSIS such as engine, transmission, ABS and airbag etc. CR MAX code reader for all cars can perform I/M Readiness, Live Data, Freeze Frame, Vehicle Information, Monitor Test, On-Board Monitor, E vap System Test,O2 Sensor Test,DTC Library Lookup,etc. (Warm Tips: If you car is after 2023,please contact us for compatibility; 3. It comes with 16PIN OBD2 diagnostic adapter, please check your car diagnostic socket if it is 16pin socket, if your car is 14pin diagnostic socket please contact us for the solution.)
- 49 RESET+ 46 SERVICES- Performs: Oil Reset, EPB,SAS,Throttle, D-P - F, Battery, ABS, Injector, TPMS, Suspension, AC, Head Lamp, Body Stablity, Engine, Tramsmission, Airbag, Seat, Door-Win-Roof, Fuel Pump, Door, E-G- R.+21 NEWEST SERVICES( Need update scanner)-AdBlue, Clutch, Crankshaft, High Voltage Battery, Cruise Control, NO xSensor, Rain Sensor, Stop And Start, Turbocharger, Head Up Display, Radar Camera, Vehicle Setup, Cyliner Misfire Check,Speedlimitassist, ControlUnitReset,OxygenSensor, Seatbelt. Extra 46+ extra services based on car brand.(Tips: Quantity of reset/ calibration fucitons are based on car system that your vehicle model has)
- REVOLUTIONARY 40000+BIDIRECTIONAL ACTIVE TESTS: Upgraded CR Max scanner equip with numberous of actuational test items for covering all available vehicle control modules, no longer only do simple light test or window test like other scanners, performs hardware modules test and software control modules test for checking car units or new updated control moduels work well or not after maintenance/ repair/ re-installation/ control system updated (Example for Benz- Roller Sun Blind test; Backup Camera test ;Self-test; EPB test; Transport Mode test;Boost Pressure Positioner test; Fuel Pump test; AND MORE!!).(Warm tip: The available test items are based on control modules your car has)
- ECU CODING+ BATTERY REGISTRATION- Powerful ECU Coding service for BMW/MINI/RollsRoyce / Audi/VW/Seat/Skoda/Bentley/Bugatti/Lamborghini, Improves Engine Power Performance and Optimizes Fuel Efficiency and Match New Hardware Unit to car and Customized a comfortable Driving Modes and Fixes & Updates Original Software Bug. The battery test function for checking car battery health, perform battery reset (BMS ) for replacing a damaged or aging car battery with a new one and register new battery to car ECU
/ 
- 【Looking for More Professional Vehicle Scan Tool?】iCarsoft E660 2026 Upgrade Version OBD2 scan tool can do it all-reads and clears trouble codes on Engine system, ABS system, Transmission system and Airbag system, And with 6 reset function. It covers more than 59 vehicle makes from 1996-2023 models ( included most USA/ Asia / EU vehicle brand) with full OBDII. (As every car model has its-owned specific car system and ECUs, not all car models have full car ECUs which may prevent the scanner from performing all listed system diagnostics or reset services. Therefore, please email to us with car VIN and services required to do scanner's services for a compatibility check before purchasing.)
- 【OE-Level 4 Systems OBD2 Scanner】iCarsoft E660 2026 Upgrade Version diagnostic scanner offers comprehensive OBDII services, allowing you to quickly scan Engine system. It supports functions such as reading and erasing codes, checking I/M readiness, viewing freeze frame data, performing O2 sensor tests, conducting on-board monitoring, testing the evap system, auto VIN retrieval, and reading both generic and specific codes, as well as DTCs and battery tests.
- 【4 Systems Diagnosis for 10000+ Vehicles】 iCarsoft E660 2026 Upgrade Version adopts unique diagnostic software, works well for most Porsche, Benz, BMW, US Ford, Land Rover, Jaguar, Audi, VW, Volvo, Honda, Nissan, Infiniti, Toyota, Lexus, Scion, Isuzu, Hyundai, Kia, Daewoo, Mazda, Sprinter, Mini, Seat, Skoda, SAAB, EU Ford, Holden, AUS Ford, Acura, Subaru, Mitsubishi, Dacia, Renault, Fiat, GM, Chrysler, Citroen, Peugeot, Opel, Smart,Suzuki, Vauxhall, Alfa-Romeo, Lancia and etc.
- 【6 Reset Services】iCarsoft E660 2026 Upgrade Version is a diagnostic tool that offers professional maintenance services, including Oil Reset, EPB, BMS, ETC, SAS, TPMS Reset. It can help you easily reset oil change indicators, recalibrate steering angle sensors, relearn replaced electric parking brake and so on. For optimal vehicle performance and maintenance convenience. (Tips: Please update the softwareafter receiving the product to obtain new service functions)
- 【118+ Real Time Record & Live Graph View】iCarsoft E660 2026 Upgrade Version can automatically record vehicle text history and identify vehicle information. Preserve real-time data information. View & Graph Live Data. Support Data Review and Print. 15 languages: English, German, Dutch, Spanish, French and so on. We promise to offer Lifetime updates (Lifetime free Update via PC), and confidence in products. We also provide 1 year warranty + extra lifetime hardware free repair if you need it in the future. We prioritize user experience & strive to meet your expectations. Please do feel free to reach out to us if you have any question or problem about the usage.
- 【All-in-One Diagnostic Tool for Porsche + 2 Extra Vehicle Brands】New POR V4.0 is a professional car scanner specifically engineered with dedicated software pre-installed for Porsche. You can also download 2 additional software packages FOR FREE from 26 supported brands (e.g., for Benz, for BMW, for Audi, for Land Rover).Upgraded to adopt quad-core 1.3GHz processor and HD touchscreen and professional diagnsotic OS for faster& smooth diagnsotic.LIFETIME FREE UPDATES, NO SUBSCRIPTION COST! PLEASE TELL US YOUR CAR INFORMATION TO OBTAIN A LIST OF ALL COMPATIBLE SERVICES FOR YOUR CAR FIRST (FOR EXAMPLE: BATTERY REGISTRATION FUNCTION IS NOT COMPATIBLE WITH PORSCHE 997.2)
- 【29 MAINTENANCE SERVICES FOR PORSCHE SERIES CARS】 It can perform the 29 reset service for Porsche series cars-Oil Reset; SAS; EPB; BMS; ETC; DP ; ABS Bleeding; Injector Coding; TPMS; Air Suspension; Air Conditioner; Head Lamp; Body Stablity Control; Engine Control; Transmission; AirBag; Seat; DWR; MIS; EG; ODO; Clutch; High Voltage Battery; Cruise Control; Radar/Camera; Vehicle Setup,etc. Up to 49 vehicle-maintenance-services for the extra 2 vehicle brands you installed (Tip: Not all services will be worked on every car mode. Some vehicle models may be lack of certain ECU-control modules to make some services may not work).
- UPGRADE SERVICES: Breaks down 29 services to 234 sub-service for car owners/machinist to perform maintenance based on corresponding sub-modules! The detailed sub-service for sub-modules assist to perform precise vehicle maintenance.Improving the accuracy of car maintenance and reducing potential failure risks caused by whole-module maintenance to main modules.such as Oil Reset is refined into Reset maintenance interval/Reset service interval/Service Reset; Engine Control Reset is refined into Delete adaptation data/Short tests/System tests/Swirl-flap actuator/Bleeding high temperature coolant circuit and more.（sub-services vary based on vehicle model/year）
- 【EXTRA VEHICLE MAINTENANC SERVICES FOR SPECIFIC SYSTEMS】Have no ability to perferm calibration to special/specific systems/modules? This OBD2 scanner solve your troubles- for common systems/modules & for specific sytems/modules, assist you to perform diagnsing/calibration/reset/relearn services for non-common modules to finish your car maintenance/ diagnostic (eg: Central Computer system/module :Function activation/Multimedia interface test/AM Field Strength/Current FM Field Strength/FM Field Strength/MOST system reserve/Self-test/Deactivate Production Mode/Reset to factory settings/MOST System Test). (Tip: The services vary based on the vehicle brands)
- 【 MORE PROFESSIONAL BI-DIRECTIONAL ACTUATION TESET 】Exclusive POR V4.0 comes with powerful bidirectional testing capability,do actuaction test for deeper unit-checking after replacement or overhaul (1333 test items for Porsche, like:Fuel high-pressure fuel injector 1-4, Empty tank, Radiator fan, OTA-FC Connectivity, backrest, Backup battery, and more; 2136 test items for Audi; 1670 test items for Benz; 1599 test items for Volvo; 1360 test items for VW; 2705 test items for GM etc.). Help to check your car units work well or not after vehicle maintenance or daily car-body check, keep drives always in safety.(Warm tip:The quantity of test item is based on the units your car has)
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.