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Technical Service Bulletin

2073810/5

27-24-01 - 12V Battery is Drained, Battery Check Procedure and Required
Documents before Replacement

Condition

Applicable Vehicles
Model(s)

Year

Eng. Code

Trans Code

VIN Range From

VIN Range To

All

2024-2026

All

All

All

All

Revision Table
Instance Number

Published Date

Version Number

Reason for Update

2073810/5

12/18/2025

27-24-01

Adding GRX3000VAS.

2073810/3

11/12/2025

27-24-01

Model year and charging
information.

2073810/2

9/26/2024

27-24-01

Additional Model year
and scan tool parameter
update.

2073810/1

8/12/24

27-24-01

Original Publication.

Technical Background
If the 12V battery must be replaced there are document requirements and a battery check procedure to
complete before replacement.

Production Solution
Not applicable.

Service
Section 1 Gasoline vehicles
Section 2 Electrical vehicle
Section 3 Charging Battery

Section 1
Procedure:
Below are external influence and will not be eligible for warranty consideration:
•

Keeping the ignition ON for a prolonged amount of time.

•

Parking the vehicle for a prolonged amount of time without a battery maintainer being attached.

•

Non-OEM accessory being attached to the vehicle that may use electrical power while the vehicle is
parked.

Ensure that the vehicle battery is in an acceptable charge when the vehicle arrives at the service center. If
the vehicle is parked for a prolonged amount of time (for example, waiting for parts), If the battery is low, the
battery should be recharged immediately.
The following procedure must be performed before the vehicle’s 12V battery is replaced under warranty.
•

Connect a battery charger.

In some cases, the battery may be too low to allow the battery charger to start up. In such cases, the
charger can be started by “jump starting” it by connecting jumper cables from a good battery to the damaged
battery for a moment while the charger is connected. (The jumper cables only have to be touched to the
poles as the vehicle charger needs to see an initial voltage to start up. They can be taken off as soon as the
vehicle charger starts charging.)

GASOLINE VEHICLE 12-VOLT BATTERY CHECKING PROCEDURE/TESTING

How to perform battery test on gasoline vehicle batteries
1. Navigate to special functions, go to Tests on the 12-V system and then navigate to Carry out a 12-V
battery test (Figure 1).

Figure 1.

2. Is this a customer report, select “Yes” (Figure 2).

Figure 2.

3. Perform a visual inspection for damage on the listed components. If did not detect a malfunction select No
(Figure 3).

Figure 3.

4. Validate the capacity of the battery is correct. If it is select Yes (Figure 4).

Figure 4.

5. Figure 5 displays the battery test results. Once you select Complete/Next the test plan will end.

Figure 5.

Items Not Covered by the Genuine Volkswagen 12-Volt Replacement Battery Limited Warranty

•

Failure of the battery due to improper installation, misuse, neglect, freezing, fire, accident.

•

Batteries that are discharged or sulphated due to improper maintenance, vehicle storage or parts
storage, are not eligible for replacement under warranty.

•

Use of the battery for commercial or marine purposes.

•

Loss of time, inconvenience, loss of use of the vehicle, or other consequential damage.

•

Battery testing, if the battery is not defective. The owner would be responsible for the cost of having
the battery tested and/or use of non-OEM accessories.

Section 2

ELECTRIC VEHICLE 12-VOLT BATTERY CHECKING PROCEDURE/TESTING

How to Perform Battery Test on Electric Vehicle Batteries

6. Navigate to special functions and then select “Carry out a 12-V battery test” (Figure 6).

Figure 6.

7. Is this a customer report, select “Yes” (Figure 7).

Figure 7

8. In order to perform the 12V battery test, you must add test program 2072849 and depress the Complete
/Next button (Figure8).

Figure 8.

9. Go to test plan, select 2072849 and depress Perform test (Figure 9).

Figure 9.

10. Perform a visual inspection for damage on the listed components. If did not detect a malfunction select
No (Figure10).

Figure 10

11. In order to establish drive readiness depress the Complete/Next button (Figure 11).

Figure 11

12. Follow the instruction provided, once complete, depress the Complete/Next button (Figure 12).

Figure 12

13. Follow the instruction provided, once complete, depress the Complete/Next button (Figure 13).

Figure 13

14. This screen will display 12V battery Pass/Fail. Once you depress the Complete/Next button the 12V
battery test is complete (Figure14).

Figure 14

Section 3 Charging Battery

WARNING
DO NOT CHARGE THE BATTERY: If you have a leaking battery, bloated battery, frozen battery, take a
picture and upload to Doc-IT for warranty.

Use VAS6150/X and or VAS 6160/X with ODIS Service to run battery test plan.
If the battery state of charge is below 80%, the test plan will not proceed. Charge the battery for 2 hours,
then rerun the GFF battery test procedure. If the battery still does not meet the test plan criteria after
charging, use the VAS 6161A, VAS6161 or GRX3000VAS to perform a battery test and to support battery
replacement if necessary” Once complete, upload the test slip to Doc-IT if battery replacement is necessary.

NOTICE
2 hours of charge time is not reimbursable under warranty.

Warranty

Claim the GFF time required, and the battery test using VAS6161A and/or GRX3000VAS (as required) to
perform this TB, on the claim requiring the battery replacement.

NOTICE
All documentation is needed for reimbursement and must be uploaded to Doc-IT in WISE and GFF
paperless. For Information on uploading documents and pictures in Doc-IT, go to WISE > Resource
Center > Program Guides & Quick References > Warranty Information & Service Evaluation User Guide.

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual.
Models

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

All

2024-2026

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type 1)

Service Number:

Damage Code

HST

Damage Location
(Depends on Service No.)

2706
Parts Manufacture

0040
“List Applicable Models”

--

-“Vendor Code” 2)

Labor Operation 3) : GFF/Guided Functions (inc.
preparation & charge)

27068950 = see Elsa for latest time units.

Labor Operation 3) : If VAS6161A testing is required

27060150 = see Elsa for latest time units.

Diagnostic Time 4)
GFF Time expenditure

01500060 = Actual GFF print out.
70 TU max.

YES

Road Test

01210002 = 00 TU

NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2073810” in comment section of Warranty Claim.
1)

Vehicle may be outside warranty in which this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools
No Special Parts required.

Tool Description

Tool No:

Battery Charger

VAS5908 / GRX3000VAS

Battery Tester

VAS6161A

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X and
ODIS Service with current online updates

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
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