GROUP

NUMBER

BODY ELECTRICAL
DATE

Technical Service Bulletin
SUBJECT:

25-BE-025G
MODEL(S)

DECEMBER 2025

SEE BELOW

AVN SOFTWARE UPDATE FOR INOPERABLE HEAD UNIT (PGEN6)

Description: Certain vehicles equipped with Premium Gen6 Navigation head units may exhibit issues
with Genesis Connected Services, navigation, voice recognition, and Bluetooth functionality. In some
cases, the home screen may display applications not intended for the U.S. market. This TSB provides
the procedure to update the Premium Gen6 Navigation software to address these conditions.

Applicable Vehicles:
Model Year

Model

2021 - 2024

G80 (RG3)

2023 - 2025

G80 Electrified (RG3 EV)

2022 – 2023, 2025

GV70 (JK1) (VIN starts with “KMU”)

2022 - 2025

GV70 (JK1A) (VIN starts with “5NM”)

2023 - 2025

GV70 Electrified (JK1A EV)

2021 - 2024

GV80 (JX1)

Equipped With

Premium Gen6 Navigation

NOTICE
To avoid any potential damage to Genesis EVs, Genesis EV repairs can only be performed by EV
certified Genesis retailers.

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

SUBJECT:

AVN SOFTWARE UPDATE FOR INOPERABLE HEAD UNIT (PGEN6)

Parts Information: Contact Techline to order the correct USB drive with the corresponding software
update for each vehicle. Give this TSB number to the Techline agent.
•

Techline Contact Information:
Phone: 1-855-240-6401
Hours: Mon-Fri, 5 AM – 5 PM PST
Sat, 6 AM – 3 PM PST

NOTICE
Each USB drive is specific to a VIN, model, and model year. To avoid any potential damage to
other vehicles, do NOT use this USB update on any vehicle other than the one it was ordered for.

Warranty Information:
Model

Op. Code

Operation

Op.
Time

Causal Part

Nature
Code

Cause
Code

Refer to WEBLTS for
AVN Software Update
applicable part to
ALL
96560F21
0.3 M/H
M45
ZZ3
for PGEN6
labor op code
combination
NOTE 1: Normal warranty applies.
NOTE 2: Submit claim on Claim Entry Screen as “Warranty” type.
NOTE 3: This TSB includes repair justification photo(s). Op times include VIN, mileage, and photo
capture of the software update screen as outlined in the Digital Documentation Policy.
NOTE 4: If any part(s) not subject to this TSB are found in need of replacement while performing the
repair procedure, and the affected part(s) are still under warranty, the dealer may submit a separate
claim using the same repair order. If the part(s) not subject to this TSB are out of warranty coverage,
the dealer has the option to submit a PA Request for goodwill consideration on a case-by-case basis.

TSB #: 25-BE-025G

Page 2 of 5

SUBJECT:

AVN SOFTWARE UPDATE FOR INOPERABLE HEAD UNIT (PGEN6)

Service Procedure:

DIGITAL DOCUMENTATION
This TSB includes repair justification photos. Refer to the latest Warranty Digital Documentation
Policy for requirements.

AVN Software Update

1.

Start the engine or place the vehicle in Ready
mode by pushing the Start Stop Button
(SSB).

2.

Confirm whether any of the pages (A) of the
home screen is showing apps NOT intended
for the U.S. market (B), and if communication
features such as Genesis Connected Services
are NOT functioning properly (C).

3.

•

FAIL: If conditions above are present,
proceed to the next step.

•

PASS: If the menu screen is OK, and
communication features operate
normally, the update in this TSB does
NOT apply.

B
A
C

DIGITAL
DOCUMENTATION

Using the STUI camera function, take a
photo of the menu screen showing the
incorrect Apps.
Upload the photo to STUI.
NOTE: If the STUI camera function is
NOT used, write the last 6 digits of the
VIN and date of repair on a piece of
paper to include in the photo.

TSB #: 25-BE-025G

Page 3 of 5

SUBJECT:

4.

AVN SOFTWARE UPDATE FOR INOPERABLE HEAD UNIT (PGEN6)

Insert the applicable USB flash drive into the
USB data port (D).

D

5.

On the update pop-up window (E), select
Update Now and OK.

E

NOTICE
Do NOT turn power OFF or remove the
USB drive during the update. This may
cause data loss or system failure.
Once the update starts, a progress icon (F) will
display in the top right corner. The update will
run in the background and take about
15 minutes.

i

Information

There is no progress bar, but the update
icon will remain until the update is
finished.

6.

F

When the update is finished, the update icon
disappears. Turn ignition OFF and then ON.

TSB #: 25-BE-025G

Page 4 of 5

SUBJECT:

7.

AVN SOFTWARE UPDATE FOR INOPERABLE HEAD UNIT (PGEN6)

Select Install now on the second update
popup window (G). This update will run in the
foreground for about 5 minutes.

G

The head unit will reboot automatically once
this update is finished.

8.

Verify that the menu screen displays apps for
U.S. market, like those shown in the picture to
the right, and that communication features
function normally.

i

Information

The software version does NOT change
for this update.
9.

The service procedure is now complete.

TSB #: 25-BE-025G

Page 5 of 5