NHTSA ID Number: 11026694
Manufacturer Communication Number: SC358_DP
TSB/Document Date: 2025-12-18
Summary
VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO () - This document is the announcement to the dealer principals advising that Kia
is conducting a Voluntary Service Campaign on certain 2025 MY Niro, Niro Plug-in Hybrid (PHEV), and Niro EV vehicles manufactured from September 2, 2024 through May 19, 2025 to inspect and, if necessary, recover and charge the air conditioner refrigerant.
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TSB/Document ID: SC358_DP
Replacement Service Bulletin Number:
MFR Communication Date: 2025-12-17
MFR Internal Campaign ID/Software Version: SC358
Communication Type: Service Campaign
NHTSA Components: VISIBILITY/WIPER
MFR Component System:
MFR Component Subsystem:
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December 17, 2025
ATTENTION:
ALL DEALER PRINCIPALS
Kia America, Inc. is conducting a Voluntary Service Campaign on certain 2025 MY Niro, Niro Plug-in Hybrid (PHEV), and Niro
EV vehicles manufactured from September 2, 2024 through May 19, 2025 to inspect and, if necessary, recover and charge the
air conditioner refrigerant.
The Heating, Ventilation, and Air Conditioning (HVAC) system uses cooling and heating to help maintain a pleasant
environment inside the vehicle. The subject vehicles may have been produced with the incorrect amount of refrigerant
during the in-line manufacturing process. As a result, the HVAC system may provide insufficient cooling in the cabin when
vehicle owners are operating the vehicle.
Dealers will inspect and, if necessary, recover and charge the refrigerant to ensure proper cooling performance of the air
conditioner. This campaign will be performed free of charge at no cost to the customer.
Your Service Manager was sent a copy of the owner notification letter and a Q&A Guide, both of which describe the issue
and information on how to access the list of affected vehicles. Kia will start mailing notices to the affected vehicle owners
beginning on December 19, 2025.
What Should You Do?
Please make personnel in your dealership familiar with the details of this Voluntary Service Campaign so they may respond to
customer inquiries and requests appropriately.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the GrammLeach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents
provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement
regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use
such owner information for the sole purpose of conducting and performing this voluntary service campaign, and for no
other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC358
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