Customer Satisfaction Campaign
This notice applies to your Grand Design , VIN
November 1, 2025

Dear Grand Design RV Owner:
Since our founding in 2012, Grand Design RV has been driven by a simple but powerful mission:
to build a better RV and a better RV company. That means putting our customers at the heart of
everything we do, from the quality of our products to the way we stand behind them with industry
leading service, warranties and support. As part of our ongoing commitment to keep you traveling
with confidence, we are launching a service campaign for your recreational vehicle. This initiative
reflects our dedication to quality, transparency, and the “customer for life” mindset that we strive
for each and every day.
Why is a service
campaign being
conducted?

Grand Design is addressing concerns of excessive frame flex or wall
securement in the front upper deck area of a limited number of fifthwheel units. This condition could potentially occur over time due to a
combination of manufacturing variations, an overload condition, or
hitch modifications. Wall securement or excessive frame flex does
not compromise vehicle safety or structural integrity of the coach as
verified by third-party experts.

What units are
impacted?

This service campaign covers 2020-2023 Grand Design Solitude and
Momentum fifth wheel products that are 18,000lbs GVWR and over.
This service campaign does not affect the Grand Design Lineage,
Influence, Reflection, Imagine, Transcend and Serenova models.

What will we do?

In response to indicators associated with excessive frame flex or wall
separation in the impacted vehicles, Grand Design, either directly or
through an authorized service agent, will conduct a thorough
inspection of all related wall attachment points in the upper deck of
the affected fifth-wheel unit.
Should the inspection reveal any further concerns related to
excessive frame flex or wall separation, Grand Design will perform
all necessary repairs at no charge.
11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
www.granddesignrv.com

Units with alterations, modifications, or changes to the original design
and build of the unit not performed by or approved by Grand Design
may be excluded from this campaign.
How long will repair
take?

The inspection of the unit is estimated to take less than one (1) hour
to complete. There is no charge to have this service performed.

What should you do?

Contact your selling dealer or nearest Grand Design RV dealer to
schedule an appointment. If the distance from a Grand Design
dealer and your location is significant, please contact us at 574-8259679 so we can work with you to make other arrangements to have
the inspection completed.

What if I no longer
own this recreational
vehicle

If you no longer own this coach, please notify Grand Design either by
phone: 574-825-9679 or email: [email protected].
Please include your 17-digit Vehicle Identification Number (VIN) in all
correspondence.

What if I have already
paid for this repair?

If you have already paid for a repair for this issue, you may be eligible
for reimbursement. To request a reimbursement, please submit your
request in writing along with a repair receipt to: Grand Design RV,
Customer Service, 11356 County Road 2, Middlebury, IN 46540.

Can my claim be
denied?

As outlined in the Grand Design 5-year frame warranty, the company
reserves the right to deny warranty claims resulting from misuse,
abuse, neglect, or the installation of aftermarket equipment or
modifications not approved by the manufacturer.

Do you have
questions?

Please contact Grand Design either by phone: 574-825-9679, fax:
574-825-9249, or email: [email protected] with
any questions or concerns.

This satisfaction campaign is in effect until July 1, 2027. Units included in the technical service
bulletin (TSB 24-001) and the five-year, retroactive, transferrable frame warranty remain intact.
We apologize for any inconvenience and appreciate the opportunity to continue to serve you. Our
commitment to our customers is absolute and we stand behind every product we build.
At Grand Design, we strive for nothing less than customers for life.
Sincerely,
The team at Grand Design RV

11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
www.granddesignrv.com

Customer Service Campaign
Visual Inspection for Momentum and Solitude Upper Deck Wall Securement
The steps below outline a visual inspection for owners to determine if wall securement may be
occurring on your unit. This does not indicate safety related conditions but should be addressed to
prevent the issue from worsening.
Interior Inspection - In the upper deck space of the fifth wheel, look for signs of damage from wall
securement in the following:

1. Cabinetry - see Photo Example i.1.
2. Marks on the interior wallpaper around cabinetry, inside of closets or in areas
around steps and/or nightstands - see Photo Example i.2.
3. Loose or shifted wall panel trim - see Photo Example i.3.
4. Gapping between the exterior wall and the floor inside the closet - see Photo
Example i.4.
i.1.

i.2.

i.3.

`

11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
www.granddesignrv.com

i.4.

Exterior inspection – On the outside of your unit, look for the following:

1. Screw cover separation around the front bulkhead - see Photo Example e.1.
2. Deformation or cracks at the expansion joint located under the upper deck slide
outs - see Photo Example e.2.
e.1.

e.2

If any of these conditions are present, please contact Grand Design Customer Service via the
information provided in your cover letter for next steps.

11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
www.granddesignrv.com