Warranty Extension Z13: Inoperative Horn Assembly Replacement
December 11, 2025
Document Topic
• Technical Service Bulletin (TSB) 25-BE-022H posted on HMA Tech Info

Date
12/11/2025

Warranty Extension Description
Certain IONIQ 6 (CE EV) vehicles may have an inoperable horn that may be caused by water intrusion through
the ventilation hole.
Hyundai is extending the warranty coverage for the horn under this condition to 10 years/120,000 miles from
the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and
subsequent owners.
Please note that any vehicles under 10 years/120,000 miles are covered by this TSB, even if vehicle is within
original warranty of 5 years/60,000 miles.

Affected Vehicles (Certain)
•

2023-2025MY IONIQ 6 (CE EV) produced from 12/14/2022 - 09/12/2025

Repair Information
Confirm the horn is inoperable and follow the service procedure outlined in TSB 25-BE-022H (or latest version)
to replace the horn.
• Recommend Technician Level/Requirement: Hyundai Certified (or higher)

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle is required to be kept overnight.
In addition, a SRC may be required based on the repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a
3rd Party Rental or Rideshare should be provided.

Other Notes/Recommendations
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•
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If a customer arrives at the dealer with no appointment scheduled, it is recommended for the dealer to
offer alternative transportation to the customer.
If a customer schedules an appointment in advance, ensure any appropriate parts, supplies, tools, and
equipment (if applicable) are on hand to perform any related repairs.
Please note that this is a warranty extension. The customer’s concern of an inoperable horn must be
verified before proceeding with any repairs.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Be honest with customers regarding wait times. Update the customer if the original estimated wait time
is exceeded.

Parts Information
•
•

Refer to TSB 25-BE-022H (or latest version) for the latest parts information.
These parts will require a VIN before ordering.
o Part Number 96611-KL100QQH (Horn Assembly - Low)
o Part Number 96621-KL100QQH (Horn Assembly – High)

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Warranty Information
Please note that this is an extended warranty.
• If the affected parts are within the extended period of 10 years/120,000 miles, submit as a campaign
claim type. Do not submit as warranty.
• Per TSB 25-BE-022H (or latest version), this warranty extension pays the following:
o Labor:
▪ 0.5 M/H for Horn Assembly Replacement
o Parts:
▪ Horn Assembly – High Pitch (QTY: 1)
▪ Horn Assembly – Low Pitch (QTY: 1)
o Digital Documentation:
▪ Claims are subject to review after submission. Please note multiple pictures are required
(one for ‘low’ horn assembly & one for the ‘high’ assembly). If it found that the pictures are
not complaint with requested ones per TSB, claim is subject to debit.

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any decline
services from previous visits?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership
if remedy/repair(s) are available. Also, ask the customer if they would like to have any of the
previously declined services performed.
Readiness: Does the dealership have the necessary tools and understand the TSB before receiving the
customer?
 Yes
 No – Please ensure dealer staff under the TSB before receiving customers and also that a plastic
trim tool is available.
Reception: Did the customer provide authorization to perform repairs?
 Yes
 No – Customer must be consulted and provide approval before proceeding with any repairs on
their vehicle.
Did you explain to the customer the expected repair time and set the expectation for a status update?
 Yes
 No – The customer should be informed of expected repair time in order to allow them to schedule
accordingly.
Did you offer the customer Alternative Transportation if requested?
 Yes
 No - Customer should be offered alternative transportation if they feel uncomfortable in the
operation of their vehicle prior to the remedy being completed on his/her vehicle. In addition, a
SRC may be required based on the recall repair procedure duration and any other additional work
on the vehicle that may need to be addressed during customer’s visit.
Repair: Does the Technician meet the recommended training requirements (Certified or above) to
complete this campaign?
 Yes
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

No – Please ensure a technician with the recommended training level requirement(s) completes
this repair.

Were the appropriate picture(s) taken as outlined in TSB 25-BE-022H (or latest version)?
 Yes
 No – Please ensure appropriate picture(s) are taken for the dealership to be paid. See
TSB for sample photo(s). Refer to the latest Warranty Digital Documentation Policy for
requirements.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No – Customer must sign the final invoice upon delivery of the repaired vehicle.

FAQs
Q1: What is the issue?
A1: Certain IONIQ 6 (CE EV) vehicles may have an inoperable horn that may be caused by water intrusion through
the ventilation hole.
Q2: What are the affected vehicles?
A2: Affected vehicle model years/models include the following:
• Certain 2023-25MY IONIQ 6 (CE EV) produced 12/14/2022 - 09/12/2025
Q3: What will be done by the dealer once the vehicle comes in, confirms the customer’s concern, and the
vehicle is eligible for the warranty extension?
A3: The replacement of the horn assembly replacement will be offered at no cost to the customer if the
condition(s) covered by the warranty extension are confirmed.
Q4: When will affected customer(s) be notified of this campaign?
A4: Owners of the subject vehicles are expected to be notified via First Class Mail in January 2026.

Contact Reference
Please see the following list of commonly referred to contacts. Thank you for your prompt attention to this
important matter and the continued commitment to our Hyundai customers.

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Key Contact Information
Dealer Support

Contact Information

Description

[email protected]

Parts

1-800-545-4515

Parts ordering hotline

Special Service Tools (for this
warranty extension)

[email protected]

Techline

1‐800‐325‐6604

Vehicle Technical Support for Hyundai Dealer
Technicians

Warranty HELP Line

1‐877‐446‐2922

Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

AutoLoop Technical Support

For ordering SST parts

1-855-763-9199

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:

[email protected]

•

1-877-850-2010

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Assistance with Car Care Scheduling:
CDK Technical Support

https://serviceconnect.support.cdk.com/

Customer Support

•

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

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