NHTSA ID Number: 11026415
Manufacturer Communication Number: 24PBE
TSB/Document Date: 2025-12-05
Summary
The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereby increasing the risk of crash or injury. A warning will appear on the dash display when communication is lost, including transmission or engine warnings, “!” next to DNR/DNRP indicator, “-“ in the DNR/DNRP indicator, and/or chimes, depending upon whether you are operating a diesel/gas or battery electric vehicle.
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TSB/Document ID: 24PBE
Replacement Service Bulletin Number:
MFR Communication Date: 2025-11-26
MFR Internal Campaign ID/Software Version: 24PBE
Communication Type: Service Campaign
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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Peterbilt
Motors Company
Customer Service Department
C/O PACCAR Parts
750 Houser Way North
Renton, WA 98057
(425) 828-5888
December XX, 2025
Subject: 24PBE: Kongsberg Automotive Right-Hand Shift Stalk
Transport Canada Recall: 2024-161
Expiration Date: None
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s) with VIN(s) listed at the bottom or back of this page.
Dear Peterbilt Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act.
This is to inform you that your vehicle may contain a defect that could affect the safety of a
person.
Peterbilt Motors Company has decided that a defect which relates to motor vehicle safety exists
in certain model year 2021-2024 365, 367, 389, 535, 536, 537, 548, 567, and 579 chassis
manufactured between 11/09/2020 and 12/23/2022 with right-hand shift stalk part numbers Q216155-211, Q21-6155-213, Q21-6155-214, Q21-6164-111, and Q21-6165-113.
What is the problem?
The right-hand shift stalk may have an improper wire harness
terminal crimp within the wire harness connector. Loss of
communication between the right-hand shift stalk and the vehicle
could disable the vehicle after it comes to a stop, which may
increase the risk of a crash.
What will your dealer do? Dealers will replace the right-hand shift stalk with a new part,
free of charge.
What should you do?
Contact your dealer immediately to schedule a repair. This repair
may require up to 1 hour of labor.
To locate your nearest Peterbilt dealer, please scan the QR code at the top of this letter or use Find
a Dealer at www.Peterbilt.com. When scheduling this repair, please refer to recall 24PBE:
Kongsberg Automotive Right-Hand Shift Stalk and the VIN(s) listed in this letter. You may be
eligible for reimbursement if you performed this repair before receiving notification of the recall.
For more information, please e-mail servicebulletins@PACCAR.com.
If you require further information about this recall or experience any difficulty in making
arrangements for this repair, please contact Peterbilt Customer Service at
servicebulletins@paccar.com and include the bulletin number in the subject line.
Peterbilt Motors Company
Customer Service Department
C/O PACCAR Parts
750 Houser Way North
Renton, WA 98057
(425) 828-5888
If you are the lessor of this vehicle, federal regulations require you to forward a copy of this
notice to the lessee within ten days. If you no longer own this vehicle, please email the last 8
digits of the VIN and the new owner’s name and address to servicebulletins@paccar.com.
We appreciate your attention to this matter and value your loyalty to Peterbilt and its dealer
network.
Sincerely,
Peterbilt Motors Company
Le XX décembre 2025
Objet : 24PBE – Levier de changement vitesse côté droit de Kongsberg Automotive
Rappel de Transport Canada : 2024-161
Date d’expiration : Aucune
IMPORTANT RAPPEL DE SÉCURITÉ
Cet avis concerne votre (vos) véhicule(s) dont le(s) NIV(s) est (sont) listé(s) au bas ou au verso de la présente.
Cher client Peterbilt,
Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile. La
présente a pour but de vous informer que votre véhicule est susceptible d’avoir un défaut qui pourrait porter
atteinte à la sécurité humaine.
Peterbilt Motors Company a constaté qu’une défectuosité reliée à la sécurité des véhicules automobiles est
présente dans certains châssis de modèles 365, 367, 389, 535, 536, 537, 548, 567 et 579 des années 2021 à
2024, fabriqués entre le 09/11/2020 et le 23/12/2022, équipés d’un levier de vitesse côté droit dont les
numéros de pièce sont Q21-6155-211, Q21-6155-213, Q21-6155-214, Q21-6164-111 et Q21-6165-113.
Quel est le problème ?
Le levier de changement de vitesse côté droit peut avoir une cosse
de faisceau électrique mal sertie à l'intérieur du connecteur de
faisceau électrique. Une perte de communication entre le levier de
changement de vitesse côté droit et le véhicule pourrait rendre le
véhicule inopérant après son arrêt, ce qui pourrait augmenter le
risque d'accident.
Que fera votre concessionnaire ?
Les concessionnaires remplaceront le levier de changement de
vitesse côté droit par une nouvelle pièce, gratuitement.
Que devez-vous faire ?
Communiquer immédiatement avec votre concessionnaire afin de
prendre rendez-vous pour une réparation. Cette réparation peut
nécessiter jusqu’à 1 heure de main-d’œuvre.
Afin de localiser votre concessionnaire Peterbilt le plus près, veuillez balayer le code QR dans le coin
supérieur droit de la présente ou consulter le localisateur de concessionnaires sur www.Peterbilt.com. Lors
de la planification de cette réparation, veuillez-vous référer au rappel 24PBE – Levier de changement vitesse
côté droit de Kongsberg Automotive, ainsi qu’au(x) NIV(s) listé(s) à la présente. Vous pourriez être
admissible à un remboursement si vous avez procédé à cette réparation avant la réception du présent rappel.
Pour davantage d’information, veuillez courrieller à servicebulletins@PACCAR.com.
Si vous avez besoin de plus d'informations concernant ce rappel ou rencontrez des difficultés à prendre
rendez-vous pour cette réparation, veuillez communiquer avec le service à la clientèle de Peterbilt sur
servicebulletins@paccar.com en incluant le numéro de bulletin en ligne objet.
Si vous êtes le bailleur de ce véhicule, les réglementations fédérales nécessitent que vous transmettiez une
copie de cet avis au locataire et ce, dans un délai de dix jours. Si vous n’êtes plus le propriétaire de ce véhicule,
veuillez courrieller les 8 derniers chiffres du NIV, ainsi que le nom et l’adresse du nouveau propriétaire à
servicebulletins@paccar.com.
Nous apprécions l’attention que vous portez à cette affaire et valorisons votre fidélité envers Peterbilt et son
réseau de concessionnaires.
Salutations,
Peterbilt Motors Company
Peterbilt Motors Company
Customer Service Department
C/O PACCAR Parts
750 Houser Way North
Renton, WA 98057
(425) 828-5888
December XX, 2025
Subject: 24PBE: Kongsberg Automotive Right-Hand Shift Stalk
NHTSA: 24V190
Expiration Date: None
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s) with VIN(s) listed at the bottom or back of this page.
Dear Peterbilt Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Peterbilt Motors Company has decided that a defect which relates to motor vehicle safety exists
in certain model year 2021-2024 365, 367, 389, 535, 536, 537, 548, 567, and 579 chassis
manufactured between 11/09/2020 and 12/23/2022 with right-hand shift stalk part numbers Q216155-211, Q21-6155-213, Q21-6155-214, Q21-6164-111, or Q21-6165-113.
What is the problem?
The right-hand shift stalk may have an improper wire harness
terminal crimp within the wire harness connector. Loss of
communication between the right-hand shift stalk and the vehicle
could disable the vehicle after it comes to a stop, which may
increase the risk of a crash.
What will your dealer do? Dealers will replace the right-hand shift stalk with a new part,
free of charge.
What should you do?
Contact your dealer immediately to schedule a repair. This repair
may require up to 1 hour of labor.
To locate your nearest Peterbilt dealer, please scan the QR code at the top of this letter or use Find
a Dealer at www.Peterbilt.com. When scheduling this repair, please refer to recall 24PBE:
Kongsberg Automotive Right-Hand Shift Stalk and the VIN(s) listed in this letter. You may be
eligible for reimbursement if you performed this repair before receiving notification of the recall.
For more information, please e-mail servicebulletins@PACCAR.com.
If you believe this remedy was not available to you within a reasonable amount of time and free
of charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; call the toll-free
Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or visit
http://www.safercar.gov.
Peterbilt Motors Company
Customer Service Department
C/O PACCAR Parts
750 Houser Way North
Renton, WA 98057
(425) 828-5888
If you are the lessor of this vehicle, federal regulations require you to forward a copy of this
notice to the lessee within ten days. If you no longer own this vehicle, please email the last 8
digits of the VIN and the new owner’s name and address to servicebulletins@paccar.com.
We appreciate your attention to this matter and value your loyalty to Peterbilt and its dealer
network.
Sincerely,
Peterbilt Motors Company
Peterbilt Motors Company
Departamento de Servicio de Atención al Cliente
C/O PACCAR Parts
750 Houser Way North
Renton, WA 98057
(425) 828-5888
XX de diciembre de 2025
Asunto: 24PBE: Palanca de cambio derecha Kongsberg
Automotive NHTSA: 24V190
Fecha de vencimiento: Ninguna
LLAMADA A REVISIÓN POR SEGURIDAD
Este aviso se aplica a su(s) vehículo(s) con los VIN que figuran en la parte inferior o posterior de
esta página.
Estimado cliente de Peterbilt:
Se le envía este aviso de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados.
Peterbilt Motors Company determinó que existe un defecto relacionado con la seguridad de los
vehículos motorizados en ciertos chasis de los modelos 365, 367, 389, 535, 536, 537, 548, 567 y
579, años modelo 2021-2024, fabricados entre el 09/11/2020 y el 23/12/2022, que están equipados
con la palanca de cambios derecha con los números de pieza Q21-6155-211, Q21- 6155-213, Q216155-214, Q21-6164-111 o Q21-6165-113.
¿Cuál es el problema?
La palanca de cambios derecha puede tener un terminal del mazo
de cables mal prensado dentro del conector del mazo. La pérdida
de comunicación entre la palanca de cambio derecha y el vehículo
podría inhabilitar el vehículo después de que se detenga, lo que
puede aumentar el riesgo de un choque.
¿Qué hará su
concesionario?
Los concesionarios reemplazarán la palanca de cambio derecha
con una pieza nueva, sin costo alguno.
¿Qué debe hacer usted?
Comuníquese con su concesionario de inmediato para programar
una reparación. Esta reparación puede necesitar hasta 1 hora de
trabajo.
Para localizar el concesionario de Peterbilt más cercano, escanee el código QR que aparece en la
parte superior de esta carta o utilice la función “Find a Dealer” (Buscar un concesionario) en
www.Peterbilt.com. Cuando programe esta reparación, haga mención a la llamada a revisión
24PBE: Palanca de cambio derecha Kongsberg Automotive y los VIN enumerados en esta carta.
Puede ser elegible para un reembolso si realizó esta reparación antes de recibir la notificación de la
llamada a revisión. Para obtener más información, envíe un correo electrónico a
servicebulletins@PACCAR.com.
Peterbilt Motors Company
Departamento de Servicio de Atención al Cliente
C/O PACCAR Parts
750 Houser Way North
Renton, WA 98057
(425) 828-5888
Si cree que este recurso no estuvo disponible para usted dentro de un plazo razonable y de forma
gratuita, puede presentar una queja a: Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590; llamar a la línea directa
gratuita de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153); o ingresar a
http://www.safercar.gov.
Si usted es el arrendador de este vehículo, las regulaciones federales requieren que envíe una copia
de este aviso al arrendatario dentro de los diez días. Si ya no es el propietario de este vehículo,
envíe por correo electrónico los últimos 8 dígitos del VIN y el nombre y la dirección del nuevo
propietario a servicebulletins@paccar.com.
Agradecemos su atención a este asunto y valoramos su lealtad para con Peterbilt y su red de
concesionarios.
Atentamente:
Peterbilt Motors Company
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