Service Action
Code: 10XY
Subject

Engine Cover

Document History

Date
11/04/2025

Affected Vehicles

Country
USA
USA
CAN
CAN

Summary
Original publication

Beginning
Model Year
2024
2024
2024
2024

Ending
Model Year
2025
2025
2025
2025

Vehicle
ATLAS
ATLAS CROSS SPORT
ATLAS
ATLAS CROSS SPORT

Vehicle
Count
118,671
62,922
14,804
6,214

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.

About this Service
Action
Code Visibility



Campaign status must show “open.”



If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

An engine cover was either not installed during vehicle production or was removed as part of a
previous recall remedy. A new and improved engine cover is now available and will be installed
on affected vehicles free of charge.
On or about November 04, 2025, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in November 2025. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 12, 2030. Work must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
parts and labor cost associated with this work will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
10XY Page 1 of 9

Parts Information
Criteria

Quantity

01

1

Initial Allocation:
NO

Part Number

P.O.C. Part Description

Ordering Method

06Q-103-925-N

COVER

Reference POC comments individually
by part number, or in the POC
Campaign List

There will be no parts allocation.

NOTE
Your dealer’s Estimated Remaining Repairs by campaign can be found in Parts on Command.
Click on “View Campaign List” and review the Estimated Remaining Repairs column.
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.

10XY Page 2 of 9

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If a customer declines campaign work, refer to the “Customer Declines Campaign/Update Repair” section in the
Campaign/Update Policy and Procedures Manual.
Service Number

10XY

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark COVER* as causal part
Do not claim wash/loaner under this action.
Loaner/rental coverage cannot be claimed under this action. However, loaner/rental
may be covered under the current loaner/mobility program. Please refer to the
Volkswagen Warranty Policy and Procedures Manual for loaner claims information and
reimbursement details.

Criteria I.D.

01

LABOR
Labor Op

Time Units

1083 23 99

10

Description
Install engine cover

PARTS
Quantity

Part Number

Description

1.00

06Q103925N

COVER*

10XY Page 3 of 9

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 10XY – Engine Cover
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2024-2025 model year Volkswagen vehicles. Our records show that you are the
owner of a vehicle affected by this action.
About this Service Action:
A new and improved engine cover is now available and will be installed on affected vehicles free of charge. This
work will take less than an hour to complete and will be performed for you free of charge. Please keep in mind that
your dealer may need additional time for the preparation of the work, as well as to accommodate their daily
workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this work. To set up an appointment
online, please visit www.vw.com/find-a-dealer.
Additional Information
•

This service action will be available for you free of charge only until December 12, 2030. If you wish to
have this work performed after that date, your dealer’s normal costs associated with this repair will apply.

•

If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.

•

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a
reasonable time, if you have changed your address or no longer own the vehicle identified in this letter, or
if you should have any questions about this communication, please reach out to us using your preferred
method of communication at www.vw.com/contact or by calling us at 800-893-5298.

•

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit
www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service
Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

10XY Page 4 of 9

Customer Letter Example (CANADA)

This notice applies to your vehicle: ,
Subject: Service Action 10XY – Engine Cover
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2024-2025 model year Volkswagen vehicles. Our records show that you are the
owner of a vehicle affected by this action.
About this Service Action:
A new and improved engine cover is now available and will be installed on affected vehicles free of charge. This
work will take less than an hour to complete and will be performed for you free of charge. Please keep in mind that
your dealer may need additional time for the preparation of the work, as well as to accommodate their daily
workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this work.
Additional Information
•

This service action will be available for you free of charge only until December 12, 2030. If you wish to
have this work performed after that date, your dealer’s normal costs associated with this repair will apply.

•

If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.

•

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a
reasonable time, if you have changed your address or no longer own the vehicle identified in this letter, or
if you should have any questions about this communication, please contact Customer Relations, Monday
through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 via our “Contact Us” page at
www.vw.ca.

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

10XY Page 5 of 9

Repair Overview

•

Install new engine cover.

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

10XY Page 6 of 9

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
All campaigns/actions with a repair available must
be performed in order of the Start date .
The oldest should be performed first (unless
otherwise noted in the repair instructions).
Proceed to Section B

10XY Page 7 of 9

Section B – Repair Procedure
•

Install the new engine cover per the ELSA
repair manual:
o

Repair manual > Engine > 4-Cylinder
Direct Injection 2.0L 4V TFSI Engine
(EA 888evo4) > 10 Engine Assembly
> Engine Cover > Engine Cover,
Removing and Installing.

Proceed to Section C

10XY Page 8 of 9

Section C – Campaign Completion Label
Install Campaign Completion Label
•

Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.

TIP
Ensure Campaign Completion Label does not cover
any existing label(s).

10XY Page 9 of 9