Service Action
Code: 06iB
Subject
Document History

Affected Vehicles

Owner’s Manual Supplement - Adjusting Second Row Seats

Date
11/05/2025

Country
USA
CAN

Summary
Original publication

Beginning
Model Year
2025
2025

Ending
Model Year
2025
2025

Vehicle

Vehicle Count

ID. BUZZ
ID. BUZZ

7,369
794

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.

About this Service
Action

Code Visibility



Campaign status must show “open.”



If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Volkswagen is providing an owner manual supplement for adjusting the second row seats.
•

Inserts will be mailed directly to owners of retail sold units.

•

Dealers with inventory vehicles should print a copy of the supplement to place with the
vehicle owner’s manual prior to retail sale/delivery.

On or about November 5, 2025, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in November 2025. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2030. Work must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
parts and labor cost associated with this work will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
06iB Page 1 of 7

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If a customer declines campaign work, refer to the “Customer Declines Campaign/Update Repair” section in the
Campaign/Update Policy and Procedures Manual.
Service Number
Damage Code
Parts Vendor Code
Claim Type

06iB (number zero, not letter O)
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark labor as causal
Do not claim wash/loaner under this action.
Loaner/rental coverage cannot be claimed under this action. However, loaner/rental
may be covered under the current loaner/mobility program. Please refer to the
Volkswagen Warranty Policy and Procedures Manual for loaner claims information and
reimbursement details.

Criteria I.D.

01

LABOR
Labor Op

Time Units

0132 00 99

10

Description
Print and place owner manual supplement into
glove compartment

06iB Page 2 of 7

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 06iB - Owner’s Manual Supplement - Adjusting Second Row Seats
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2025 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action:
Volkswagen is providing the enclosed owner manual supplement for adjusting the second row seats. Please review this
information and keep it with your vehicle owner’s manual for future reference.
Additional Information
•

If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.

•

If you have changed your address or no longer own the vehicle identified in this letter, or if you should have any
questions about this communication, please reach out to us using your preferred method of communication at
www.vw.com/contact or by calling us at 800-893-5298.

•

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit
www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service
Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
Enclosure

06iB Page 3 of 7

Customer Letter Example (CANADA)

This notice applies to your vehicle: ,
Subject: Service Action 06iB - Owner’s Manual Supplement - Adjusting Second Row Seats
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2025 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action:
Volkswagen is providing the enclosed owner manual supplement (English & French) for adjusting the second row seats.
Please review this information and keep it with your vehicle owner’s manual for future reference.
Additional Information
•

If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.

•

If you have changed your address or no longer own the vehicle identified in this letter, or if you should have any
questions about this communication, please contact Customer Relations, Monday through Friday from 8AM to
8PM EST by phone at 1-800-822-8987 via our “Contact Us” page at www.vw.ca.

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
Enclosures

06iB Page 4 of 7

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
All campaigns/actions with a repair available must
be performed in order of the Start date .
The oldest should be performed first (unless
otherwise noted in the repair instructions).
Proceed to Section B

06iB Page 5 of 7

Section B – Repair Procedure
•

U.S.A.: Print out the English owner’s manual
supplement found on one of the ELSA
attachment tabs or in Service References in
Elsa2Go.

•

CANADA: Print out the English and French
owner’s manual supplements found on one of
the ELSA attachment tabs or in Service
References in Elsa2Go.

•

When printing, select “Size” for page sizing.

•

Place the printed owner’s manual supplement
in the vehicle glove compartment.

Proceed to Section C

06iB Page 6 of 7

Section C – Campaign Completion Label
Install Campaign Completion Label
•

Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.

TIP
Ensure Campaign Completion Label does not cover
any existing label(s).

06iB Page 7 of 7