Service Campaign /w Customer Notification 9C2: ECM Update – Theta II Emissions Logic
Improvement
November 25, 2025
Document Topic
• Technical Service Bulletin (TSB) 25-01-087H posted on HMA Tech Info

Date
11/25/2025

Campaign Description
Certain Santa Fe (TMA), Sonata (LFA) and Tucson (TL) vehicles equipped with Theta II engines may exhibit
elevated engine-out emissions.
The California Air Resources Board has determined that these vehicles may be releasing air pollutants which
exceed Federal and California standards.

Affected Vehicles (Certain)
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2019-2020MY Santa Fe (TMA) produced from 05/23/2018 - 08/23/2021
2019MY Sonata (LFA) produced from 07/23/2018 - 09/30/2019
2019-2021MY Tucson (TL) produced from 01/30/2018 - 02/04/2021

Repair Process/Information
Follow the service procedure in TSB 25-01-087H (or latest version) to update the Engine Control Module (ECM)
to address this condition.
• Technician Certification Requirements: Hyundai Certified (or higher)

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle is required to be kept overnight.
In addition, an SRC may be necessary based on the repair procedure duration and any other additional work on
the vehicle that may need to be addressed during the customer’s visit. If an SRC is not available, other options
such as a 3rd Party Rental or Rideshare may be provided.

Other Notes/Recommendations
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All vehicles will require a software update of the Engine Control Module (ECM).
All vehicles require the application of an emissions sticker under the hood during service.
If a customer arrives at the dealer with no appointment scheduled, it is recommended the dealer offer
alternative transportation to the customer.
If a customer schedules an appointment in advance, ensure the appropriate tools, equipment,
sticks/card (as necessary) are on hand to perform any related repairs.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Be honest with customers regarding wait times. Update the customer if the original estimated wait time
is exceeded.

Parts Information
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Refer to TSB 25-01-087H (or latest version) for the latest parts information.
Campaign Sticker (P/N NP001 -SC9 C 2) – De aler may order from its facing PDC.
Vehicle Emission – Proof of Correction Card (NP050 -09006): Dealers from certain states referred to in
the ‘Remarks’ section are required to provide a card to customers as proof the vehicle
has completed
the campaign.

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Warranty Information
Per TSB 25-01-087H (or latest version), this service campaign pays the following:
• Labor:
o 0.4 M/H for THETA II ECU Software Update (only with campaign 9C2 OPEN)
o 0.2 M/H for Admin + Emissions Label Application (only use with both campaign 9C2 &
campaign 953 open)
• Digital Documentation:
o Refer to TSB 25-01-087H for the claim attachment requirements.

Customer Talk Tracks
1.

For Customers with an appointment, but the campaign is not part of the originally scheduled services:
“I see that your vehicle has an open service campaign that we would like to take care of for you while you
are here today. This service campaign requires a software update to the emissions logic within the Engine
Control Module (ECM). This service, of course, will be provided at no cost to you and, if necessary, we
would like to offer you alternative transportation while we repair your vehicle. We apologize for the
inconvenience.”

2. For Customers at a dealership in the service lane: “During your visit today, I checked your vehicle for any
open campaigns or recalls and found that your vehicle has an open campaign. This service campaign
requires a software update to the emissions logic within the Engine Control Module (ECM). This service, of
course, will be provided at no cost to you and, if necessary, we would like to offer you alternative
transportation while we repair your vehicle. We apologize for the inconvenience.”
3. For Customers over the phone: “While I have you on the line and verifying your current appointment, I ran
your VIN and found that your vehicle has an open campaign. This service campaign requires a software
update to the emissions logic within the Engine Control Module (ECM). If time permits, we can address this
campaign during your current appointment, and it will be at no cost to you. Should you need it, we can
arrange for alternate transportation since this may prolong the stay of your vehicle in for service. We
apologize for the inconvenience.”
4. For Hyundai customers with a concern: “If your vehicle experiences a check engine light, please reach
out to your nearest Hyundai dealership for assistance to schedule an appointment.”

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Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any declined
services from previous visits?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also, ask the customer if they would like to have any of the previously declined services
performed.
Readiness: Are the GDS’s, campaign emission stickers and proof of correction card (if applicable) readily
available to perform repairs?
 Yes
 No – It is highly recommended to order the necessary tools/parts ahead of time to save time
perform repair efficiently for the optimal customer experience. Please place orders from your
facing PDC the stickers & cards (if applicable).
Reception: Did the customer provide authorization to perform repairs?
 Yes
 No – Customer must be consulted and provide approval before proceeding with any services on
their vehicle.
Reception: Did you explain to the customer the expected repair time based on the repair and set the
expectation for a status update?
 Yes
 No – Customer should be given an estimated time of when their vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Reception: Did you offer the customer Alternative Transportation if requested?
 Yes
 No - Customer should be offered alternative transportation if their vehicle needs to be kept
overnight. In addition, an SRC may be required based on the duration of the repair procedure and
any other additional work on the vehicle that may need to be addressed during the customer’s
visit.
Repair: Does the Technician meet the recommended training requirements (Certified or above) to
complete this campaign?
 Yes
 No – Please ensure a technician with the recommended training level requirement(s) completes
this repair.
Repair: Were the appropriate pictures taken as outlined in TSB 25-01-087H (or latest version)?
 Yes
 No – Please ensure appropriate picture(s) are taken for the dealership to be paid. See TSB for
sample photo(s). Refer to the latest Warranty Digital Documentation Policy for requirements.
Return: Did you have the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No – Customer must sign the final invoice upon delivering the vehicle back to the customer.
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FAQs
Q1: What is the issue?
A1: Certain Santa Fe (TMA), Sonata (LFA) and Tucson (TL) vehicles equipped with Theta II engines may exhibit
elevated engine-out emissions.
Q2: What are the affected vehicles?
A2: The following vehicles include the following:
• Certain 2019-2020MY Santa Fe (TMA) produced from 05/23/2018 - 08/23/2021
• Certain 2019MY Sonata (LFA) produced from 07/23/2018 - 09/30/2019
• Certain 2019-2021MY Tucson (TL) produced from 01/30/2018 - 02/04/2021
Q3: Why is this campaign being provided to me?
A3: These vehicles may be releasing air pollutants which exceed Federal and California standards. These
standards were established to protect your health and welfare from the dangers of air pollution.
Q4: Are you a California registered owner or one from Colorado, Connecticut, Delaware, Maine, Maryland,
Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont or Washington?
A4: Because your state has adopted the California emissions regulation, your Hyundai dealer will also provide a
“Proof of Correction” certificate as verification that this repair has been completed. It’s critical that it is retained
for your records and to be presented when registering your vehicle, if requested.
Q5: What will be done during service at the dealer?
A5: The dealership will update the Engine Control Module (ECM) software at no cost to the customer.
Q6: When will the affected customer(s) be notified of this campaign?
A6: Customers are expected to notified via First Class Mail starting January 2026.

Contact Reference
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this
important emissions matter and continued commitment to Hyundai customers.

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Key Contact Information
Dealer Support
Parts

Contact Information

Description

[email protected]

Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

•
Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

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