Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF671A
(Revised November 2025)

Subject: Beverage Body Frame Rail 50 KSI
Models Affected: Specific model years 2015-2025 Freightliner
Business Class M2 vehicles manufactured January 9, 2014,
through May 23, 2024.

GeneralInformation
DaimlerTruckNorthAmericaLLC(DTNA),onbehalfofitsFreightlinerTrucksDivision,isinitiatingFieldService
Campaign SF671 to modify the vehicles mentioned above.
REVISION: Campaign expiration has been moved out to December 31, 2025.
In certain customer applications, the load conditions in combination with the body builder modified frame rails can
potentially cause cracks to develop at the rear suspension lateral rod bracket area.
A frame reinforcement bracket/liner will be installed on the right hand frame rail.
There are approximately 508 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding recall and field service campaigns prior to the sale or delivery of a vehicle. A
dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or
delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Page 1

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF671A
(Revised November 2025)

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (SF671A).
• In the Primary Failed Part field, enter 25-SF671-000.
• In the Parts section, enter the appropriate part number(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours. If you find modifications to the chassis,
please submit a WSC Inquiry before beginning any additional work.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on December 31, 2025. Dealers will be notified of any
changes to the termination date via an Important Campaign Information Letter (ICI) posted on the DTNA
Portal.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department using the Warranty
Support Center (WSC) app located on the DTNA Portal. Export distributors submit a WSC inquiry or contact
your International Service Manager.

Page 3

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF671A
(Revised November 2024)

CopyofNoticetoOwners
Subject: Beverage Body Frame Rail 50 KSI
Specific model years 2015-2025 Freightliner Business Class M2 vehicles manufactured January 9, 2014, through
May 23, 2024.
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF671 to modify the vehicles mentioned above.
In certain customer applications, the load conditions in combination with the body builder modified frame rails can
potentially cause cracks to develop at the rear suspension lateral rod bracket area.
A frame reinforcement bracket/liner will be installed on the right hand frame rail.
Please c ontact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts
are available at the dealership. The campaign will take approximately 11 to 41 hours and will be performed free
of charge. To locate an authorized dealer, search online at northamerica.daimlertruck.com/contact-us. Scroll
down to “Locate a Dealer,” and select the appropriate brand.
This Field Service Campaign will terminate on December 31, 2025. Please make sure the campaign is
completed prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, DTNA will not pay for any damage caused by failure to
properly maintain your vehicle. DTNA considers the work necessary under this campaign to be proper
maintenance and will, therefore, not pay for any damage to your vehicle caused by your failure to have the
repairs that are the subject of this campaign performed in a reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance Center at
(800) 385-4357, if you have any questions or need additional information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page4

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF671A
(Revised November 2025)
9.

Install the fasteners that attach the crossmember to both the frame rails.
• If huck-style fasteners are used, install the huck collars on the bolts with a suitable tool.
• If threaded bolts and locknuts are used, tighten the nuts to the corresponding coating torque values.
Fastener Type

Torque: lbf·ft (N·m)

5/8 XL

129 (175)

5/8 VLH
3/4 XL

174 (236)
200 (271)

Fastener Type

Torque: lbf·ft (N·m)

3/4 VLH

266 (361)

10.

Install the mounting fasteners that secure the lateral control rod on both the ends. If equipped with XL fasteners, tighten the fasteners 129 lbf·ft (175 N·m). If equipped with VLH fasteners, tighten the fasteners 174
lbf·ft (236 N·m).

11.

Install the bracket mounting fasteners that attach the brackets to the frame rails.

12.

Install the rear shock absorber bracket fasteners that attach the bracket to the frame rail.

13.

Gently move the wiring harness and hoses to their original positions. Connect the air lines to the rear axle
or rear brakes.

14.

Use suitable tie straps to secure the wiring harness and hoses with the brackets along the frame rails.

15.

Install the wheels. For instructions, see Group 40 of the Business Class M2 Workshop Manual.

16.

Remove the jack stands, and lower the vehicle to the ground. For detailed instructions, see Group 00 of
the Business Class M2 Workshop Manual.

17.

Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for SF671
(Form WAR261), indicating this work has been completed.

Page 14

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF671A
(Revised November 2025)
25.

Install and huck the right-hand side airbags. Fasten the left-hand side airbags to the leaf spring.

26.

Install the air line bracket on the crossmember.

27.

Install the driveline to the axle.

28. Install the air line brackets to the frame rail and tighten them.
29. Install all the air and power lines.
30.

Install the wheels. For instructions, see Group 40 of the Business Class M2 Workshop Manual.

31.

Remove the jack stands, and lower the vehicle to the ground. For detailed instructions, see Group 00 of
the Business Class M2 Workshop Manual.

32.

Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for SF671
(Form WAR261), indicating this work has been completed.

Page 20

Daimler Truck
North America LLC

Field Service Campaign

January 2024
SF671A
(Revised November 2025)
29.

Install and huck the right-hand side airbags. Fasten the left-hand side airbags to the leaf spring.

30.

Install the air line bracket on the crossmember.

31.

Install the driveline on the axle.

32.

Install the air line brackets to the frame rail and tighten them.

33.

Install all the air lines and power lines.

34.

Install the wheels. For instructions, see Group 40 of the Business Class M2 Workshop Manual.

35.

Remove the jack stands, and lower the vehicle to the ground. For detailed instructions, see Group 00 of
the Business Class M2 Workshop Manual.

36.

Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for SF671
(Form WAR261), indicating this work has been completed.

Page 36