Service Campaign 9C8: Unintended ABS Activation Software Update – Dealer Notification
November 04, 2025
Document Topic
• Technical Service Bulletin (TSB) 25-01-070H published on HMA Tech Info

Date
11/04/2025

Campaign Description
Certain Palisade (LX2) vehicles may exhibit vibration in the brake pedal and/or steering wheel and noises from
the ABS system when braking over uneven road surfaces or bumps. The brake system remains functional under
these conditions.

Affected Vehicles (Certain)
•

2023-2025MY Palisade (LX2) produced from 05/13/2022 – 06/16/2025

Repair Information
Follow this TSB 25-01-070H to update the Anti-Lock Brake System (ABS) software to address vibration and noise
that can occur under certain operating conditions and road surfaces, such as driving at lower speeds over
uneven surfaces.
• Technician Certification Requirements: Hyundai Certified (or higher) that has completed the Chassis
microlearning web series (SVCHCHEXITEXAMW24_1521 or equivalent)

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle is required to be kept overnight.
In addition, an SRC may be necessary based on the repair procedure duration and any other additional work on
the vehicle that may need to be addressed during the customer’s visit. If an SRC is not available, other options
such as a 3rd Party Rental or Rideshare may be provided.

Other Notes/Recommendations
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All vehicles require the software update.
If a customer arrives at the dealer with no appointment scheduled, it is recommended the dealer offer
alternative transportation to the customer.
If a customer schedules an appointment in advance, ensure the appropriate parts, tools, and equipment
(if applicable) are on hand to perform any related repairs.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Update the customer if the original estimated wait time is exceeded.

Warranty Information
Per TSB 25-01-070H (or latest version), this service campaign pays the following:
• Labor:
o 0.4 M/H for ABS Upgrade

Customer Talk Tracks
1.

For Customers with an appointment, but the campaign is not part of the originally scheduled services:
“I see that your vehicle has an open service campaign that we would like to take care of for you while you
are here today. This service campaign provides instructions to update the Anti-Lock Brake System (ABS)
software to address vibration and noise that can occur under certain operating conditions and road
surfaces, such as driving at lower speeds over uneven surfaces. This service, of course, will be provided at
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no cost to you and, if necessary, we would like to offer you alternative transportation while we repair your
vehicle. We apologize for the inconvenience.”
2. For Walk-In Customers: “During your visit today, I checked your vehicle for any open campaigns or recalls
and found that your vehicle has an open campaign. This service campaign provides instructions to update
the Anti-Lock Brake System (ABS) software to address vibration and noise that can occur under certain
operating conditions and road surfaces, such as driving at lower speeds over uneven surfaces. This service,
of course, will be provided at no cost to you and, if necessary, we would like to offer you alternative
transportation while we repair your vehicle. We apologize for the inconvenience.”
3. For Customers over the phone: “While I have you on the line and verifying your current appointment, I ran
your VIN and found that your vehicle has an open campaign. This service campaign provides instructions to
update the Anti-Lock Brake System (ABS) software to address vibration and noise that can occur under
certain operating conditions and road surfaces, such as driving at lower speeds over uneven surfaces. If
time permits, we can address this campaign during your current appointment, and it will be at no cost to
you. Should you need it, we can arrange for alternate transportation since this may prolong the stay of your
vehicle in for service. We apologize for the inconvenience.”

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any declined
services from previous visits?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also, ask the customer if they would like to have any of the previously declined services
performed.
Readiness: Does the dealership have the appropriate tool (GDS) on-hand to perform this update?
 Yes
 No – Ensure there is a GDS available to perform this update for the customer.
Reception: Did the customer provide authorization to perform repairs?
 Yes
 No – Customer must be consulted and provide approval before proceeding with any services on
their vehicle.
Did you explain to the customer the expected repair time based on the repair and set the expectation for
a status update?
 Yes
 No – Customer should be given an estimated time of when their vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Did you offer the customer Alternative Transportation if requested?
 Yes
 No – Customer should be offered alternative transportation if their vehicle needs to be kept
overnight. In addition, an SRC may be required based on repair procedure duration and any other
additional work on the vehicle that may need to be addressed during the customer’s visit.
Repair: Does the Technician meet the recommended training requirements noted above to complete this
campaign?
 Yes
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

No – Please ensure a technician with the recommended training level requirement(s) completes
this repair.

Were the appropriate pictures taken as outlined in TSB 25-01-070H?
 Yes
 No – Please ensure appropriate picture(s) are taken for the dealership to be compensated. See
TSB for sample photo(s). Refer to the latest Warranty Digital Documentation Policy for
requirements.
Return: Did you have the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No – Customer must sign the final invoice upon delivering the vehicle back to the customer.

FAQs
Q1: What is the issue?
A1: Certain Palisade (LX2) vehicles may exhibit vibration in the brake pedal and/or steering wheel and noises
from the ABS system when braking over uneven road surfaces or bumps. The brake system remains functional
under these conditions.
Q2: What are the affected vehicles?
A2: The following vehicles include the following:
• Certain 2023-2025MY Palisade (LX2) produced from 05/13/2022 – 06/16/2025
Q3: What will be done during service at the dealer?
A3: The dealer will update the Anti-Lock Brake System (ABS) software of the vehicle.
Q4: When will the affected customer(s) be notified of this campaign?
A4: All owners of the subject vehicles are planned to be notified via First Class Mail by January 2026.

Contact Reference
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this
important campaign matter and continued commitment to Hyundai customers.

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Key Contact Information
Dealer Support
Parts

Contact Information

Description

[email protected]

Parts ordering hotline

1-800-545-4515
Special Service Tools

[email protected]

For ordering SST parts

1-855-763-9199

Techline

1‐800‐325‐6604

Warranty HELP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

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Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name

Source

Campaign Central

Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) –
Tutorials
Car Care Scheduling (Xtime) – Recall
Appointment Notification

www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling

Parts – Campaign Parts Management
(CPM) Procedure

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management

Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

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