NHTSA ID Number: 11023978
Manufacturer Communication Number: LI01.10-N-079275
TSB/Document Date: 2025-10-07
Summary
Internal Diesel Engine Damage or Oil Sludge Formation Complaint Customer reports that the vehicle will not start, is difficult to start, or is making unusual noises. Inspection Findings: Upon inspection, engine bearings—including crankshaft, connection rod, and camshafts—exhibit significant signs of wear. Engine oil shows evidence of sludging, characterized by the presence of thick, gel-like, or semi-solid deposits within the engine. This condition is indicative of oil degradation and/or contamination. Cause Internal engine wear and starting issues are a result of oil sludging. This sludging occurs due to oil degradation and/or contamination. Common contributing factors include: •Failure to perform maintenance on time as indicated by the ASSYST PLUS system •Use of non-OEM (aftermarket) parts or fluids •Addition of incorrect fluids (e.g., AdBlue, washer fluid, coolant) to the engine oil, which can severely compromise lub- rication and engine operation Important: Under no circumstances should any non-engine fluids—such as AdBlue, washer fluid, or coolant—be ad- ded to the engine oil or crankcase. The introduction of these fluids, even in small amounts, can cause severe engine damage. This damage is not covered under warranty. Always verify that only approved engine oil and additives are used during service.
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TSB/Document ID: LI01.10-N-079275
Replacement Service Bulletin Number:
MFR Communication Date: 2025-09-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
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Internal Diesel Engine Damage or Oil Sludge Formation
Topic number
LI01.10-N-079275
Version
2
Function group
01.10 - Complete engine
Date
9/26/25
Validity
All 907's with Diesel Engines (OM654, OM642, OM651)
Reason for change
Remedy updated
Complaint
Customer reports that the vehicle will not start, is difficult to start, or is making unusual noises.
Inspection Findings:
Upon inspection, engine bearings—including crankshaft, connection rod, and camshafts—exhibit significant signs of
wear. Engine oil shows evidence of sludging, characterized by the presence of thick, gel-like, or semi-solid deposits
within the engine. This condition is indicative of oil degradation and/or contamination.
Cause
Internal engine wear and starting issues are a result of oil sludging. This sludging occurs due to oil degradation and/or
contamination. Common contributing factors include:
•Failure to perform maintenance on time as indicated by the ASSYST PLUS system
•Use of non-OEM (aftermarket) parts or fluids
•Addition of incorrect fluids (e.g., AdBlue, washer fluid, coolant) to the engine oil, which can severely compromise lubrication and engine operation
Important: Under no circumstances should any non-engine fluids—such as AdBlue, washer fluid, or coolant—be added to the engine oil or crankcase. The introduction of these fluids, even in small amounts, can cause severe engine
damage. This damage is not covered under warranty. Always verify that only approved engine oil and additives are
used during service.
Remedy
To thoroughly diagnose internal engine wear or oil sludging, follow these guidelines:
Maintenance History
•Verify maintenance intervals: Check that all maintenance has been performed on schedule as indicated by the
ASSYST PLUS system in the Instrument Cluster and according to WIS. (Refer to Attachments)
•Review records: Examine the vehicle’s service history using resources like VMI, CarFax, and any documentation provided by the customer.
•Validate parts and fluids: Confirm all maintenance was carried out using OEM-approved parts and fluids as specified
in the Owner’s Manual and Maintenance Booklet.
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•Inspect oil filter: Remove and examine the engine oil filter. If aftermarket, measure and compare the height, width,
and inside diameter to OEM specifications. (Refer to Attachments)
Engine Oil Contamination
•Oil specification: Verify that the engine oil meets Mercedes-Benz Approval List requirements:
•OM642/OM651: 228.51, 229.31, 229.51, 229.52
•OM654: 228.51, 229.31, 229.51, 229.52, 229.71 (Note: For optimal fuel economy, use the lowest SAE viscosity grade approved. Be aware of any specific viscosity restrictions.)
•Sample and inspect oil: Take a sample, inspect for debris, discoloration, or separation. If unsure, send samples to
ALS or Armstrong Forensic Laboratory for analysis. (Refer to Attachment)
Further Steps
If you need assistance identifying the cause of failure, open a TIPS Case directed to the Powertrain inbox and provide:
•Current Quick Test, CDI Control Unit logs, and CDI & CPC Performance data in .CSV format
•Copies of maintenance records (including CarFax report, service receipts, or VMI report)
•Oil and fuel samples, with notes on:
•Color, clarity, separation, odor, and photos for review
•If uncertain about fluid failure, send samples to ALS or Armstrong Forensic Laboratory and attach reports.
•Allow oil samples to sit in a clean glass container for 24 hours, then document any separation.
•Photos of the current oil filter and housing. If aftermarket, compare with a new OEM filter and provide measurements.
•Photos of the engine air filter and inside the air filter housing. Also, document the turbocharger (inlet/outlet) and charge-air system (intercooler, pipes), noting any oil, water, or debris.
•Borescope images of the cylinder walls, valves, piston tops, and injector tips.
If the engine turns over:
•Conduct manual compression and cylinder leak tests, and provide the results. If a leak is found, identify the source
(e.g., oil cap, intake manifold, exhaust). Refer to WIS Doc AH01.00-P-1300-02KOA to determine the pressure loss at
the cylinder.
Warranty Information
•Inform the customer that the Mercedes-Benz warranty does not cover engine damage resulting from missed or incomplete maintenance as specified by the ASSYST PLUS system.
•Inform the customer that the Mercedes-Benz warranty does not cover engine damage caused by the use of aftermarket parts (including oil filters or incorrect oil) or by contamination with incorrect fluids.
Additional ASSYSTEM PLUS Information
•For detailed information about the ASSYST PLUS system and its operation, please refer to the presentation titled
"ASSYST PLUS Information" located in STAR TekInfo NG > Van > Dealer Technical Support > NDTD.
Attachments
File
Description
OM654 Oil Filter.JPG
OM654 Oil Filter
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OM642 Aftermarket Oil Filter.JPG
OM654 Aftermarket Oil Filter
OM654 Oil Filter and Level Sensor.JPG
OM654 Oil Filter and Level Sensor
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OM654 Oil Pan.JPG
OM654 Oil Pan
OM654 Cam Gears and Timing Chain.jpg
OM654 Cam Gears and Timing Chain
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OM654 Cam Gears.jpg
OM654 Cam Shafts
Adblue added to the Crankcase.jpg
Adblue added to the Crankcase
Adblue found in Oil Filter.png
Adblue found in the Oil Filter
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Adblue in the Oil Pan.png
Adblue in the Oil Pan
Service Overdue.JPG
Service Overdue
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Disclaimer
NOTE: The information contained in this document is intended for use by trained, professional technicians with the
knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz
approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and
provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect
is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a
symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes
resulting in the same or similar symptoms or conditions described in this document, and trained professional service
technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained
in this document does not guarantee warranty coverage nor does it extend the vehicle’s warranty in any way.
Symptoms
Power generation > Engine management > Engine running > Stalls/goes out
Power generation > Engine management > Engine running > Surges
Power generation > Engine management > Engine running > RPM too high/low
Power generation > Engine noise > Noise
Power generation > Engine lubrication/oil cooling > Function > No oil pressure
Power generation > Engine lubrication/oil cooling > Function > Oil pressure too low
Power generation > Engine lubrication/oil cooling > Function > High oil consumption
Power generation > Engine lubrication/oil cooling > Indicator lamp > Engine oil pressure indicator lamp > lit
Power generation > Engine lubrication/oil cooling > Display message > Oil sensor message
Overall vehicle > Maintenance > Active Service System Plus ASSYST PLUS > Premature indication
Power generation > Engine management > Engine start/stop > Malfunction, engine start/stop
Power generation > Engine management > Engine start/stop > Long starting time
Power generation > Engine management > Engine start/stop > Does not start
Power generation > Engine management > Engine performance > No/poor output
Operation numbers/damage codes
Op. no.
Operation text
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Time
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Damage
code
Note
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