NHTSA ID Number: 11023973
Manufacturer Communication Number: 2025080008
TSB/Document Date: 2025-10-07
Summary
Mercedes-Benz
AG, the manufacturer of Sprinter vehicles, has determined that on certain Freightliner Sprinter (907 platform) vehicles, has determined the software of the control unit for the anti-theft warning system does not correspond to the current production configuration. There is a possibility that the alarm system (EDW) could be triggered while the vehicle is parked and locked. DVUSA is conducting a service campaign. An authorized Freightliner Sprinter dealer will update the anti-theft system software on the affected vehicles.
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TSB/Document ID: 2025080008
Replacement Service Bulletin Number:
MFR Communication Date: 2025-09-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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To: Freightliner Dealers, General Managers,
Sales Managers, Service Managers, Parts
Managers
From: Anthony Washington, Senior Manager,
Regulations and Certifications
Re: Service Campaign Notification
Model: Sprinter
Model Years: 2019
Update Anti-Theft system software
Date: September 2025
IMPORTANT SERVICE CAMPAIGN INFORMATION
Campaign No.:
Campaign Desc.:
NHTSA ID:
2025080008
VS3ALAAUS
N/A
Update Anti-Theft system software
This is to notify you of a Service Campaign to update the Anti-Theft system software on approximately 2 MY 2019
Freightliner Sprinter Vans.
Background
Issue
What We’re
Doing
Parts
Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Freightliner Sprinter
(907 platform) vehicles, has determined the software of the control unit for the anti-theft warning system does
not correspond to the current production configuration. There is a possibility that the alarm system (EDW) could
be triggered while the vehicle is parked and locked.
DVUSA is conducting a service campaign. An authorized Freightliner Sprinter dealer will update the anti-theft
system software on the affected vehicles.
Software is available on Xentry
Vehicles Affected
Model Year(s)
Vehicle Model
2019
Sprinter
Vehicle Populations
Total Vehicles
Dealer Inventory
2
0
Next Steps/Notes
AOMS/SOMS
Please ensure your dealers have read and understand this notice
While we regret any inconvenience this may cause, DVUSA are determined to maintain a high level of vehicle quality and customer
satisfaction.
Model
907
Operation no. of the operation texts or standard texts and flat rates
Category
Op. no.
Operation text
L
02 2443
Operations: Connect/disconnect diagnostic system
L
02 2445
Operations: Connect/disconnect charger (with diagnostic
system connected)
L
02 2442
Operations: Update .............. control unit software (with
diagnostic system connected)
g
1
2
a
3
f
Time
Damage Code
Codeword
0.1 hr
0.1 hr
54 965 32
54 965 32
VS3ALAAUS
VS3ALAAUS
0.1 hr
54 965 32
VS3ALAAUS
Notes on programming control units
Check
AH54.21-P-0001-03Z
Check whether vehicle is affected by
measure.
Update software
Connect diagnostic system.
Connect charging equipment.
Maintaining on-board electrical system
voltage when performing test and
diagnosis work on vehicle
4
Update software for anti-burglary
warning system (EDW) control unit.
5
a
6
f
Disconnect diagnostic system.
i Always use the latest XENTRY
Diagnosis software release with all
available add-ons.
i It is absolutely essential to precisely
follow the operation steps as described
in the vehicle diagnosis system.
AD00.00-D-2000-06TS
AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply must be
provided for the vehicle's on-board
electrical system.
Otherwise any undervoltage that occurs
may damage the control units.
i Follow the operating instructions for
the charger.
i Use the charger to ensure that an
adequate power supply (min. 12.5 V) is
provided for the on-board electrical
system battery.
i It is absolutely essential to precisely
follow the operation steps as described
in the vehicle diagnosis system.
AD00.00-D-2000-06TS
Remove charger from vehicle.
AR54.10-D-1127TS
V-SC-2025080008
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