NHTSA ID Number: 11023946
Manufacturer Communication Number: No. 62-25
TSB/Document Date: 2025-10-06
Summary
Technical information for White Message “Paddle Emergency Operation” in the Instrument Cluster / Fault Memory Entries “U010300” and “B19DFF0” in the Transmission Electronics Control Unit (Tiptronic)
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TSB/Document ID: No. 62-25
Replacement Service Bulletin Number:
MFR Communication Date: 2025-09-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Service
Technical Information
62/25
ENU
3708
White Message “Paddle Emergency Operation” in the Instrument Cluster / Fault Memory Entries
“U010300” and “B19DFF0” in the Transmission Electronics Control Unit (Tiptronic) (62/25)
Change
Overview:
Revision
Date
Change
0
08/04/2025
•
Original publication
1
09/05/2025
•
•
Title updated
Update to minimum
required PIWIS Tester
software release
3
Model Year:
As of 2024 up to 2025
Model Line:
Cayenne (9YA / 9YB)
Concerns:
Gear shift mounting
Cause:
The customer is complaining about a white message on the instrument cluster “Paddle emergency
operation”, and the drive stages “P” and “R” cannot be engaged.
The following fault memory entry is stored in the fault memory of the transmission electronics (Tiptronic)
control unit:
•
U010300 – Selector lever, no communication (006B89)
In addition, the following fault memory entry is stored in the fault memory in the instrument cluster control
unit:
•
B19DFF0 – Display of shift paddle fault, active (EA663E)
After an ignition change, the complaint is no longer present for the time being, but it may recur.
Cause:
In rare cases, faulty software in the gear shift mounting control unit can interrupt communication to the
transmission electronics (Tiptronic). The transmission electronics reacts with the error “U010300” and
switches to temporary emergency mode.
Action:
In the event of a customer complaint, re-program the gear selector mounting control unit using the PIWIS
Tester.
Information
The minimum requirement for programming is the PIWIS Tester software release: 43.600.030 (or higher)
AfterSales
Sep 5, 2025
Page 1 of 3
3
Service
3708
ENU
Technical Information
62/25
Required tools
Tools:
•
P90999 - PIWIS Tester 4
•
Battery charger with a current rating of at least 90 A and a current and voltage-controlled charge map
for lithium starter batteries, e.g. VAS 5908 battery charger 90 A. For further information about the
battery chargers to be used, see the corresponding Workshop Manual. ⇒ Workshop Manual '270689
Charging vehicle electrical system battery'
Re-programming gear shift mounting control unit
Work procedure: 1
Re-programme gear shift mounting control unit.
The basic procedure for control unit programming is described in the Workshop Manual.
⇒ Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the
PIWIS Tester'
Specific information on control unit programming during this action:
Required PIWIS Tester software release:
43.600.030 (or higher)
Type of control unit programming:
Control unit programming using the 'A utomatic
programming' function of the control unit:
‘Gear shift mounting’ control unit – ‘Coding /
programming’ menu – ‘Automatic programming’
function.
Programming sequence:
Read and follow the information and instructions
on the PIWIS Tester during the guided
programming sequence.
During the programming sequence, the control
unit is re-programmed and then automatically
re-coded.
Do not interrupt the programming and coding
process.
Backup documentation for the re-programmed
software releases starts after programming.
Programming duration:
Programming takes up to 2.5 minutes, depending
on equipment.
Software programmed during this action:
• Gear shift mounting control unit
Software release: 0065 (or higher)
Following control unit programming, the software
release can be read out from the relevant control
unit using the PIWIS Tester in the menu ⇒ 'Incremented identifications'.
Sep 5, 2025
Page 2 of 3
AfterSales
Service
Technical Information
62/25
ENU
3708
3
Procedure in the event of error messages
appearing during the programming sequence:
⇒ Workshop Manual '9X00IN Basic instructions
and procedure for control unit programming using
the PIWIS Tester'
Procedure in the event of a termination in the
control unit programming:
Repeat control unit programming by restarting
programming.
2
Read out and delete all control unit fault memories.
3
Exit the diagnostic application, switch off the ignition and disconnect P90999 - PIWIS Tester 4 from
the vehicle.
4
Switch off and disconnect the battery charger.
⇒ Workshop Manual '270689 Charging vehicle electrical system battery'
Labor position and PCSS encryption
Labor position:
APOS
Labor operation
I No.
37082540
Re-programming gear shift mounting control unit
PCSS encryption:
Location (FES5)
37080
Gear shift mounting
Damage type (SA4)
1611
does not function
Important Notice: Technical Bulletins issued by Porsche
Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.
© 2025 Porsche Cars North America, Inc.
AfterSales
Sep 5, 2025
Page 3 of 3
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