Tesla, Inc.
Service Bulletin

SB-25-10-002
September 3, 2025

Inspect Door Assemblies For Low-Pitched
Noises And LH Side Mirror Shaking

Classification

Section/Group

Mobile Service

Configuration

Repair Bulletin

10 - Body

Cannot Perform

All

Model

Model Year

Country/Region

Build Location

Cybertruck

2025+

North America, Middle East

Giga Texas

The model(s) and model year(s) listed are a general approximation of the affected VIN list. Refer to the VIN/Bulletin Tracker or Customer/Vehicle profile to determine
applicability of this bulletin for a particular vehicle.

Repair Bulletin: This repair bulletin provides instructions on addressing a possible customer concern regarding the operation of
Tesla vehicles. These instructions should only be performed by trained professionals.

Condition
On some Cybertruck vehicles, reinforcement brackets inside the front and rear door assemblies might cause low
frequency shaking, rattling, and/or vibrations at the door assemblies and/or LH side mirror when the vehicle is driven
at high speeds, which does not meet Tesla quality standards.

Correction
Upon customer complaint, inspect the vehicle for symptoms related to the condition. If symptoms are present, apply
new adhesive to the reinforcement brackets and install additional butyl pads on the affected door assemblies.

Correction Description

Correction

Time

Inspect Doors And LH Side Mirror; Issue Not Present

S012510002

0.36

Inspect Doors And LH Side Mirror; Rework LH Front Door Assembly

S022510002

1.50

Inspect Doors And LH Side Mirror; Rework LH and RH Front Door Assemblies

S032510002

2.28

Inspect Doors And LH Side Mirror; Rework All Four Door Assemblies

S042510002

4.44

Part Number
If Necessary 1004969-00-A
2220427-00-A

Description

Quantity

NVH BUTYL FOIL

9 pcs per door
(maximum of 36)

PLEXUS MA8120 ADHESIVE - 50 mL

2 pcs per door
(maximum of 8)

These part numbers were current at the time of publication. Use the revisions listed or later, unless
otherwise specified in the Parts Catalog.

Special Tools 2220406-00-A
2220800-00-A
1082495-13-A
1064740-00-A
1588904-00-A
1454796-00-A
1081542-00-A
1465974-00-A

2-PART ADHESIVE DISPENSING GUN – 50ML
1:1, 2:1 ADHESIVE MIXING NOZZLE
GASKET SCRAPER
SCRAPER, RAZOR BLADE
GLASS GAP AND FLUSH TOOL
WINDOW SWITCH TOOL
WIRE BRUSH
TOOL, PRESSURE ROLLER

Shop Supplies Isopropyl Alcohol (IPA) wipes

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SB-25-10-002
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Inspect
1. Test drive the vehicle on the highway, at speeds greater than 60 mph (96 km/h), listening for a low-pitched
booming or vibration coming from the doors, and also checking the LH side mirror glass for visible shaking/rattling.
NOTE: Try to note where the noises are coming from (e.g., the LH front door, the front of the vehicle, the rear
of the vehicle, everywhere, etc.).
•

If low-pitched booming/vibration from the doors is not observed, and the LH side mirror does not
shake/rattle while driving at highway speeds, the vehicle is not affected by this bulletin. Discontinue this
bulletin and continue diagnosis. Use correction code S012510002.

•

If a low-pitched booming/vibration from the doors or shaking/rattling at the LH side mirror is observed
while driving at highway speeds, record your findings and continue to the next step.

Rework Front Door
NOTE: Perform these steps even if it’s not clear whether noises were coming from the front of the vehicle.
2. Remove the LH front door closeout panel (refer to Service Manual procedure 1150040051).
3. Use the wire brush tool, gasket scraper tool, and IPA wipes to remove the old adhesive from where the edges of
the reinforcement brackets meet the front end (Figures 1 and 2) and rear end (Figure 3) of the inner front door
panel.
NOTE: The adhesive does not need to be completely removed. Only remove adhesive from where the edges
of the brackets meet the door panel (refer to Figure 4 for a close-up). Adhesive will be reapplied to these joints in
a later step, so make sure the surfaces are properly cleaned for optimal adhesion.

Figure 1 – Reinforcement bracket at
front end of front door; rear door
similar

Figure 2 – LH side mirror bracket at front end of front door

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SB-25-10-002
_

Figure 3 – Reinforcement bracket at
rear end of front door; rear door
similar

Figure 4

4. Let the IPA dry for at least one minute.
5. Load the adhesive into the applicator and apply the adhesive to the reinforcement bracket and inner door panel
joints that were cleaned in step 3 (Figures 5–7).
WARNING: Read the adhesive instructions and safety datasheet to achieve optimal adhesion and to ensure
personal safety. If instructed, use appropriate Personal Protective Equipment (PPE), such as protective gloves
and a respirator mask.
CAUTION: Do not apply adhesive to the drain holes (x2) at the bottom of the front and rear ends of the front
door assembly (Figure 8).
NOTE: Make sure adhesive is applied from the tops of the brackets down to the bottoms of the brackets, just
before the drain holes.

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SB-25-10-002
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Figure 5 – Rear end of door (left) and front end of door (right); front and rear doors similar

Figure 7 – Side mirror bracket at forward upper
corner of the front door assembly

Figure 6

FIgure 8 – Do not block the drain holes at the front and rear ends of the door panel
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SB-25-10-002
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6. Use the gasket scraper tool, razor blade scraper, and IPA wipes to remove the forward upper butyl patch and any
remaining butyl residue from the inner front door panel (Figures 9 and 10).

Figure 9 – LH front door shown; other doors similar

Figure 10 – LH front door shown; other doors similar

7. Using the remaining preinstalled butyl patch as a reference point (Figure 11, yellow, and Figure 9, LH patch),
prepare the inner door panel for additional butyl patch installation by cleaning the panel at the indicated areas
(Figure 11, green) with IPA.

Figure 11
8. Let the IPA dry for at least one minute.
9. Using the remaining preinstalled butyl patch as a reference point (Figure 12, yellow), install 5x butyl patches on
the inner door panel (Figure 12, red). Wet out the newly installed patches with a pressure roller.

Figure 12 – Front door shown; rear door similar
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10. Install 4x additional butyl patches on top of the 4 lower patches that are currently on the door panel
(Figure 13, yellow). Wet out the newly installed patches with a pressure roller.

Figure 13
11. Determine whether further reworks are necessary:
•

If low-pitched booming/vibration was observed during the test drive, perform steps 2–10 on the RH front
door assembly, and then skip to step 12.

•

If no low-pitched booming/vibration was observed during the test drive, skip to step 13.

12. Determine the next steps based on the findings from the test drive that was performed in step 1:
•

If the low-pitched booming/vibration seemed to come only from the front half of the vehicle, or if the origin
of the low-pitched booming/vibration was not clearly distinguishable, skip to step 13.

•

If the noise concern seemed to also come from the rear half of the vehicle, skip to step 14.

13. Let the adhesive on the reworked door(s) cure for at least 2 hours, reinstall all parts that were removed for access,
reconnect MV power, and test drive the vehicle on the highway at speeds greater than 60 mph (96 km/h).
•

If no low-pitched booming/vibration is observed, and the LH side mirror does not shake/rattle, discontinue
this procedure and use correction code S022510002 or S032510002.

•

If the low-pitched booming/vibration is still present, perform steps 2–10 on the RH front door assembly (if
not already performed), and then continue to step 14.

Rework Rear Doors
NOTE: The rear door rework procedure is similar to the front door rework procedure, except that there is no old
adhesive at the reinforcement brackets to remove.
14. Remove the LH rear door closeout panel (refer to Service Manual procedure 1150040112).
15. Use IPA wipes to clean the areas where the edges of the reinforcement brackets meet the front end and rear ends
of the inner rear door panel (Figures 1 and 3).
16. Let the IPA dry for at least one minute.
17. Apply the adhesive to the reinforcement bracket and inner rear door panel joints that were cleaned in step 15
(Figure 5).
WARNING: Read the adhesive instructions and safety datasheet to achieve optimal adhesion and to ensure
personal safety. If instructed, use appropriate Personal Protective Equipment (PPE), such as protective gloves
and a respirator mask.
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SB-25-10-002
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CAUTION: Do not apply adhesive to the drain holes (x2) at the bottom of the front and rear ends of the rear
door assembly (Figure 8).
NOTE: Make sure adhesive is applied from the tops of the brackets down to the bottoms of the brackets, just
before the drain holes.
18. Use the gasket scraper tool, razor blade scraper, and IPA wipes to remove the forward upper butyl patch and any
remaining butyl residue from the inner rear door panel (Figures 9 and 10)
19. Using the remaining preinstalled butyl patch as a reference point (Figure 11, yellow), prepare the inner door panel
for additional butyl patch installation by cleaning the panel at the indicated areas (Figure 11, green) with IPA.
20. Let the IPA fry for at least one minute.
21. Using the remaining preinstalled butyl patch as a reference point (Figure 12, yellow), install 5x butyl patches on
the inner rear door panel (Figure 12, red, and Figure 14). Wet out the newly installed patches with a pressure
roller.

Figure 14
22. Install 4x additional butyl patches on top of the 4 lower patches that are currently on the door panel
(Figure 13, yellow). Wet out the newly installed patches with a pressure roller.
23. Repeat steps 14–22 on the RH rear door assembly.
24. Reinstall all parts that were removed for access and reconnect MV power.
25. Let the adhesive on the reworked rear door(s) cure for at least 2 hours, and then test drive the vehicle on the
highway, at speeds greater than 60 mph (96 km/h), to confirm the repair. Use correction code S042510002.

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