Customer Satisfaction Program 920012
This notice applies to your Grand Design , VIN

Date 07/18/2025

Dear Grand Design RV Owner:

Lippert Components and Grand Design RV are launching a Customer Satisfaction Campaign to address
frame web cracks appearing above the spring hangers on some Imagine 2910BH models. The units
affected were produced between July 24, 2020, and June 14, 2023.

! IMPORTANT !
 Your vehicle falls within the Customer Satisfaction Campaign
population.
 Please schedule an appointment with your Grand Design dealer
to have your vehicle inspected and, if necessary, repaired.

Why is a Customer
Satisfaction Campaign
being conducted?

We have received reports of cracks in the I-beam web above the spring
hangers which are visible to the naked eye.
The reports of these cracks have primarily been located on the right side of
the vehicle. Situations causing right hand turns (in which the right-side tires
repeatedly drop off the pavement) and/or repeated scrubbing of the tires
(unusually sharp parking/turning maneuvers) may be contributing factors
leading to this condition. While Grand Design RV and Lippert Components
have concluded this condition does not present a safety hazard, the
addition of V-braces helps to mitigate the risk of this condition from
occurring. Later production models include V-braces in the fabrication of the
spring hangers.

What are we doing
about the problem?

On Imagine 2910BH units affected by this condition, Grand Design is
authorizing a repair procedure developed by Lippert Components.
The repair involves welding plate(s) or tubing to the chassis of the vehicle.
This additional structure adds reinforcement to the I-beam. Grand Design
dealers have been notified of this service campaign and have the required
repair instructions available. Repair time may vary and could require up to
8 hours to complete the repair. There will be no charge for this service.
11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
www.granddesignrv.com

What should you do?

Contact your selling or nearest Grand Design RV dealer as soon as possible
to schedule an appointment. If your distance from a Grand Design dealer is
significant, we can work together to make other inspection/repair
arrangements. To work outside our Grand Design dealer network, please
contact us at 574-825-9679 and choose the “recalls, bulletins and
campaigns” prompt.

What if I no longer own
this recreational
vehicle?

Please notify Grand Design if you no longer own this vehicle.
Please be sure to include your 17-digit VIN in all correspondence
Phone: 574-825-9679
Email: [email protected]
WEB: http://www.granddesignrv.com/

Who should you
contact if you have
further questions or
concerns?

Please reach out to Grand Design with any questions or concerns. Please
have your 17-digit VIN available.
Phone: 574-825-9679
Email: [email protected]
WEB: http://www.granddesignrv.com/

If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days.
If you have already paid to have your vehicle repaired for this condition, you may be eligible for
reimbursement of the charges you paid for the repair. To request reimbursement, please submit your
request in writing. The written request should include your 17-digit VIN, full name, permanent legal
mailing address, and a clear copy of the original repair receipt.
Remit written correspondence to:
Grand Design RV
Attn: Customer Service
5200 Hoffman St.
Middlebury, IN 46540
We apologize for any inconvenience this Customer Satisfaction Campaign may cause.

Sincerely,
Grand Design RV, LLC

11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
www.granddesignrv.com