NHTSA ID Number: 11023357
Manufacturer Communication Number: 511958
TSB/Document Date: 2025-09-26
Summary
According to Ford
recall 25S75 / 25V455: "On your vehicle, it is possible to have a loss of fuel pressure and flow from the fuel tank due to fuel pump failure. This can cause a lack of fuel delivery to the engine and result in an engine stall while driving. Prior to fuel pump failure, you may experience poor engine performance (misfiring or running rough), a check engine light, or a reduction in engine power. Fuel pump failure is more likely to occur under low fuel or warm weather and hot fuel conditions in the fuel tank. An engine stall while driving increases the risk of a crash."
Customer Notification
INTERIM DEALER NOTIFICATION
Corporate Compliance
Po Box 30
MIDDLEBURY, INDIANA 46540-9218
A SECONDARY NOTICE WILL FOLLOW
WHEN THE REMEDY IS AVAILABLE
FOREST RIVER ID: 51-1958
FORD RECALL: 25S75 / 25V455
,
O
Integrity
O
Safety
O
Quality
O
Customer Service
September 2025
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is
remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
Dear Forest River Customer:
Forest River is alerting you to a Ford recall 25S75 / 25V455 involving certain 2021-2024 Rockport Work Trucks. Please
see the information below which describes the issue and provides you with details on the steps you should take to have
your vehicle repaired.
WHAT IS THE ISSUE?
On your vehicle, it is possible to have a loss of fuel pressure and flow from the fuel tank due to fuel pump failure. This can
cause a lack of fuel delivery to the engine and result in an engine stall while driving. Prior to fuel pump failure, you may
experience poor engine performance (misfiring or running rough), a check engine light, or a reduction in engine power.
Fuel pump failure is more likely to occur under low fuel or warm weather and hot fuel conditions in the fuel tank. An engine
stall while driving increases the risk of a crash.
OWNERS AND DEALERS: WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.
Sincerely,
Forest River Inc.
Office of Corporate Compliance
Page 1 of 1
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
,,
771327672636
A/1/000012/1
----0---..---/--00/./0...-.-./0/00------/-0/./-0-0-.../...0.0//0-
July 2025
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 25S75 / NHTSA Recall 25V455
This Notice Applies to Your Vehicle, Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain
2022 Expedition, certain 2021-2022 F-150 and Mustang vehicles, and certain 2021-2023 Model Year
Bronco, Explorer, and Super Duty vehicles (which includes F-250, F-350, F-450, F-550, and F-600),
including the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue?
On your vehicle, it is possible to have a loss of fuel pressure and flow from the
fuel tank due to fuel pump failure. This can cause a lack of fuel delivery to the
engine and result in an engine stall while driving.
Prior to fuel pump failure, you may experience poor engine performance
(misfiring or running rough), a check engine light, or a reduction in engine
power. Fuel pump failure is more likely to occur under low fuel or warm
weather and hot fuel conditions in the fuel tank.
What is the risk?
An engine stall while driving increases the risk of a crash.
What will Ford and
your dealer do?
A remedy is not yet available. Ford Motor Company is still actively
investigating this issue and working to develop a remedy. When the remedy
becomes available, Ford Motor Company will notify you via mail to schedule a
service appointment with your dealer for repairs to be completed free of
charge.
What should you do?
When the remedy is available, Ford Motor Company will send a letter to
inform you to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. When the remedy is available, you should contact your dealer for an
appointment to have your vehicle remedied as soon as practicable.
1 of 4
A/1/000012/1
© Copyright 2025 Ford Motor Company
09137
25S75 FNP/DTB125S751
What should you do?
(continued)
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:
1-888-275-9171) or go to NHTSA.gov. Reference NHTSA Safety Recall
25V455.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Thank you for your attention to this important matter.
Customer Service Division
2 of 4
A/2/000012/1
© Copyright 2025 Ford Motor Company
09137
25S75 FNP/DTB125S751
Customer Notification
INTERIM OWNER NOTIFICATION
Corporate Compliance
Po Box 30
MIDDLEBURY, INDIANA 46540-9218
A SECONDARY NOTICE WILL FOLLOW
WHEN THE REMEDY IS AVAILABLE
FOREST RIVER ID: 51-1958
FORD RECALL: 25S75 / 25V455
,
O
Integrity
O
Safety
O
Quality
O
Customer Service
September 2025
Dear Forest River Customer:
Forest River is alerting you to a Ford recall 25S75 / 25V455 involving certain 2021-2024 Rockport Work Trucks. Please
see the information below which describes the issue and provides you with details on the steps you should take to have
your vehicle repaired.
WHAT IS THE ISSUE?
On your vehicle, it is possible to have a loss of fuel pressure and flow from the fuel tank due to fuel pump failure. This can
cause a lack of fuel delivery to the engine and result in an engine stall while driving. Prior to fuel pump failure, you may
experience poor engine performance (misfiring or running rough), a check engine light, or a reduction in engine power.
Fuel pump failure is more likely to occur under low fuel or warm weather and hot fuel conditions in the fuel tank. An engine
stall while driving increases the risk of a crash.
OWNERS AND DEALERS: WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.
Sincerely,
Forest River Inc.
Office of Corporate Compliance
Page 1 of 1
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TSB/Document ID: 511958
Replacement Service Bulletin Number:
MFR Communication Date: 2025-09-24
MFR Internal Campaign ID/Software Version: 511958
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
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