CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Park Assist Module
FCA US LLC
Reference: 96C

2019 - 2020 (DT) Ram 1500 Pickup
Template Version 1.8

Revision
0

Edition
September 2025

Detail
Initial Version.

SYMPTOM DESCRIPTION
The Park Assist Module (PAM) software on about
1,388 of the above vehicles may not display the
correct guidelines distance on the center display from
objects that are near the front and rear of the vehicle.

NOTE: Some vehicles above may have been
identified as not involved in this campaign and
therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may
be in dealer new vehicle inventory. Dealers should
complete this campaign service on these vehicles
before retail delivery. Dealers should also perform
this repair on vehicles in used vehicle inventory and
those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.

Use the following labor operation numbers and time
allowances:
Labor Description
Reprogram PAM

Number
18-96-C1-82

Hrs
0.2hrs

NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
claim processing instructions.

PARTS INFORMATION
No parts required

PARTS RETURN
No parts return required for this campaign.

REPAIR TO BE PERFORMED

SPECIAL TOOLS

Reprogram the Park Assist Module (PAM) with
updated software.

The following special tools is /are required to perform
this repair:

COMPLETION REPORTING / REIMBURSEMENT
Claims for vehicles that have been serviced must be
submitted on the DealerCONNECT Claim Entry
Screen located on the Service tab. Claims paid will
be used by FCA to record recall service completions
and provide dealer payments.

Number
NPN
NPN
NPN

Description
wiTECH MicroPod II / MDP
Laptop Computer
wiTECH Software

DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.

Vehicle Lists, Global Recall System, VIP
and Dealer Follow Up
All involved vehicles have been entered into the
DealerCONNECT Global Recall System (GRS) and
Vehicle Information Plus (VIP) for dealer inquiry as
needed.
GRS provides involved dealers with an updated VIN
list of their incomplete vehicles. The owner’s name,
address and phone number are listed if known.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

1/3

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Park Assist Module
FCA US LLC
Reference: 96C
Completed vehicles are removed from GRS within
several days of repair claim submission.
To use this system, click on the “Service” tab and
then click on “Global Recall System.” Your dealer’s
VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch,
those with a phone number, city, zip code, or VIN
sequence.

Owner Notification and Service
Scheduling

Dealers should perform this repair on all unsold
vehicles before retail delivery. Dealers should also
use the VIN list to follow up with all owners to schedule
appointments for this repair.
VIN lists may contain confidential, restricted owner
name and address information that was obtained from
the Department of Motor Vehicles of various states.
Use of this information is permitted for this notification
only and is strictly prohibited from all other use.

Additional Information
All involved vehicle owners known to FCA are being
notified of the service requirement by mail. They are
requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter
is attached.

If you have any questions or need assistance in
completing this action, please contact your Service
and Parts District Manager.
Customer Service / Field Operations FCA US LLC

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

2/3

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Park Assist Module
FCA US LLC
Reference: 96C

Service Procedure
NOTE: The wiTECH scan tool must be used to perform this customer satisfaction notification. If the Park
Assist Module (PAM) is aborted or interrupted during reprogramming, it must be restarted. The PAM
software must be at the latest software calibration level after completing this customer satisfaction
notification.
1. Open the hood and install a battery charger. Verify that the charging rate provides 13.0 to 13.5 volts. Do not
allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous
charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger voltmeter may not be sufficiently
accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is
too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower
the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector.
3. Place the ignition in the “RUN” position.
4. Open the wiTECH 2.0 website.
5. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign In” at the bottom of the
screen. Click “Accept”.
6. From the “Vehicle Selection” screen, select the vehicle to be updated.
7. From the “Action Items” screen, select the “Topology” tab.
8. From the “Topology” tab, select the “PAM” icon.
9. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU) Part Number” with the “New ECU
Part Number” listed.
➢ If the “Current ECU part Number” is the same as the “New Part Number”, proceed to Step 14.
➢ If the “Current ECU part Number” is NOT the same as the “New Part Number”, continue with Step 10.
10.

From the flash ECU agreement page, agree to terms by checking the box.

11.

Select “Flash ECU” and then follow the wiTECH screen instructions to complete the flash.

12.

Start engine let run for 5 seconds turn off engine and set ignition to “ON”.

13.

From the “Topology” screen, select the “All DTCs” tab to view the DTCs.

14.

Select “Clear All DTCs” and then select “Close”.

15.

Place the ignition in the “OFF” position and then remove the wiTECH micro pod II device from the vehicle.

16.

Remove the battery charger from the vehicle.

17.

Close the vehicle hood and return the vehicle to the customer.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

3/3

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Park Assist Module

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

96C

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2019 – 2020
Model Year (DT) Ram 1500 Pickup] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The Park Assist Module (PAM) software on your vehicle may not provide the correct
guidelines distance on the center display from objects that are near the front and rear of the
vehicle.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will update the PAM software level. The estimated repair time is about 30 minutes. In
addition, your dealer will require your vehicle for proper check-in, preparation, and check-out
during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN 96C.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.