GENERAL MOTORS
DCS 7319
URGENT - DISTRIBUTE IMMEDIATELY
Date:

September 17, 2025

Subject: N252521400 - Customer Satisfaction Program
Customer Reimbursement for CARB Certification
Models: 2026 Chevrolet Silverado EV

General Motors is releasing Customer Satisfaction Program N252521400
today.

What Should Dealers Do: Dealers should review IVH or the Dealer Maxis reports
for open VINs in their inventory. Dealers can view the attached bulletin and it
will also be displayed in Service Information tomorrow.
A Stock VIN list is not included as our records show there are no vehicles in
dealer new inventory.
For dealers with involved vehicles, a listing has been prepared and will be
available through GM Global Connect Maxis Field Action Reports or GWM Field
Action Batch Search Report. The Inventory tab of the dealer reports will contain
VINs that apply to this field action. This information is intended to assist dealers
with the PROMPT COMPLETION of these vehicles. The Customer In-Service
tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this field action may be a violation of law in
several states.

END OF MESSAGE

Customer Satisfaction Program
N252521400 Customer Reimbursement for CARB Certification
Release Date:
Attention:

September 2025

Revision:

00

This program is in effect until September 30, 2027.
Model Year

Make
Chevrolet

Model
Silverado EV

From
2026

To
2026

Investigate Vehicle History (IVH) in the GM Global Warranty Management system should always be checked to confirm
vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
Correction

On certain vehicles listed above, the customer was mistakenly charged for California Air Resources
Board (CARB) emissions certification.
Dealers will provide the customer with a reimbursement check in the amount of $500.00.

Parts
No parts are required.
Warranty Information
Labor
Operation
9108038
*

Description
Customer Reimbursement Check Issued

Labor
Time
N/A

Trans.
Type
ZFAT

Net
Item
*

Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is
the $500.00 (USD) dealer check issued to a customer. Record the check number in the Invoice Number field. Record
the VIN on the check. Submit $20.00 USD administrative allowance in Net/Admin Allowance.

Service Procedure
Important: Dealers are to verify these three pieces of information prior to issuing a reimbursement check:
•
•
•

Letter provided by General Motors.
Vehicle registration.
Driver’s license or state ID, verify that it matches the registration and owner letter.

Issue the customer a reimbursement check in the amount of $500.00 (USD). Record the check number in the Invoice
Number field and record the VIN on the check.
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through the end date as noted in the Attention box. Customers who have recently purchased vehicles sold
from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are
to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as
yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through the end date as noted in the Attention box, you must take the steps necessary to be sure the program correction
has been made before selling or releasing the vehicle.
Dealer Reports – For USA
For dealers with involved vehicles, a listing has been prepared and will be available through GM Global Connect Maxis
Field Action Reports or GWM Field Action Batch Search Report. The Inventory tab of the dealer reports will contain
VINs that apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of
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Customer Satisfaction Program
N252521400 Customer Reimbursement for CARB Certification
these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary
to complete this field action may be a violation of law in several states.
Customer Notification
General Motors will notify customers of this program on their vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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