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NHTSA ID Number: 11023150

Manufacturer Communication Number: TSB 25-04

TSB/Document Date: 2025-09-16


Summary

TriMark manufactured and sold to PTL, a complete RV door hardware system. PTL Engineering has reported that several Motor Coach Manufacturers have encountered issues with motorhome lockouts affecting coach owners on sold units. It was found that the pivot arm on the outside handle may pass underneath the release arm of the inside handle, due to multiple potential root causes preventing the door from opening from the outside handle. However, the interior handle is still operational from inside of the motor home.


als

Note: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain the vehicle. These procedures should not be attempted by “do-it-yourselfers”. You should not

assume this bulletin applies to your vehicle or that your vehicle has the condition described, to determine whether this information
applies, contact your authorized dealer, who has the Model, VIN and Customer Information.

Technical Service Bulletin
TSB102

Step 6: Verify the part number stamped on the
inside release as 21396 and the date code is
between (32U through 52U) or (01V through 24V).
If it is, continue to Step 7.

If the part number or the
date code is something
other than 21396 and
date code is not in the
range listed above, this
door is not included in
this campaign, follow
Step 10b and
reassemble the
existing door
hardware.

Part Number and Date Code

Inspect the end of the
Connecting Rod. If there is a
“-“ mark on the threaded end,
proceed to Step 7. If there is
a “X” mark or a “-“ AND a “.”
on the threaded end the
hardware has already been
updated, skip to Step 10b
and reassemble the existing
door hardware. No hardware
=,from the kit will be needed.

Proceed to Step 7 Skip to Step 10b

Step 7:
Remove
Bezel from
door and
set aside for
later use.

assume this bulletin applies to your vehicle or that your vehicle has

A TriMark.

DOOR SYSTEMS
Access to Excellence

Step 8a: While supporting the outside handle, slightly
shift the outside assembly out of the door about 1/2-3/4”
to make room for the removal of the bracket fasteners.

Step 8b: Using a 5/16” socket with
a 2 1/2 - 3” extender, remove the
bracket fasteners and set aside for
later use. (Two extra fasteners are
provided in the event one is lost).

Remove old bracket.

Step 9a: Align the new bracket with
the bracket mounting holes in the door
and the outside assembly mounting
holes, while the outside assembly is
aligned with the paint lines. This is a
critical step.

Step 9b: (Using the old bracket
fasteners, unless lost, use new) Install
the upper fastener first only turning 2-3 rotations. Then
start the lower fastener. Once both are installed a few
rotations, check paint alignment and tighten until snug.

Step 9c: Loosen but DO NOT
REMOVE the (4) Phillip head
screws on the power actuator
plate. Slide power actuator/
plate towards the outside edge
of the door. Tighten down the
(4) screws.

Step 10a: Remove the Acorn Nut
on the new system. Replace the
new inside system, carefully sliding
the Connecting Rod all the way
through the nut adjusting hole.

Step 10b: Reassemble the acorn nut
finger tight to the end of the rod to
ensure the rod doesn’t come loose
through the trip lever, (the adjustment
of the nut will occur at Step 13).

ki

Note: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain the vehicle. These procedures should not be attempted by “do-it-yourselfers”. You should not

the condition described, to determine whether this information

applies, contact your authorized dealer, who has the Model, VIN and Customer Information.

Technical Service Bulletin
TSB102

Step 10c: Slide bezel
around inside handle
making sure the
alignment tabs are
towards the top of the
door.

Step 11a: Lift the interior handle to make sure the
system is seated properly, and the outside driving

cam is behind the inside pivot plate, while pressing
the inside and outside together.

Correct Orientation Incorrect Orientation

A TriMark.

DOOR SYSTEMS
Access to Excellence

Step 11b: Make sure
the Upper Lock Knob
engages with the “D”
shaped shaft on the
exterior handle.

Step 11c: ©:
Reinstall the (3) hie
Torx Head (3)

Screws in the
order listed to

make sure | oaene
everything is Handle

aligned correctly.
Only install the
screws 2-3
rotations.

|
|
ie
|
|
|

Step 11d: Lift interior handle
to ensure proper engagement.

Step 11e: Once all 3 screws have been installed, then

torque each screw to 13 in-lbs in the same order listed.
If applicable, reinstall the vinyl cap on the inside handle
lock knob.

Step 12a-d: With the door open, manually cycle the hardware from the exterior handle, inside release, and
both lock knobs to ensure they function without binding.

Note: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain the vehicle. These procedures should not be attempted by “do-it-yourselfers”. You should not
assume this bulletin applies to your vehicle or that your vehicle has the condition described, to determine whether this information
applies, contact your authorized dealer, who has the Model, VIN and Customer Information.

Technical Service Bulletin AY TriMark.
TS i: 4 ' 2 DOOR SYSTEMS

Access to Excellence

cee e nner rreere rT

Step 13: With the door open, begin Nut
adjustment by pushing the inside Lower Lock
Knob down into the locked position.

Lower Lock Knob

While locked, pull up on the inside handle and continue holding the inside handle up. Using a 7/16” deep
well socket, manually (no power), turn the nut clockwise until the latch releases, being sure the nut is
contacting the trip lever, and the nut driver is NOT contacting the trip lever. After the latch releases, let go
of the inside handle and then turn the nut counterclockwise 1-1/4 to 1-1/2 turns.

Trip Lever

Note: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain the vehicle. These procedures should not be attempted by “do-it-yourselfers”. You should not
assume this bulletin applies to your vehicle or that your vehicle has the condition described, to determine whether this information
applies, contact your authorized dealer, who has the Model, VIN and Customer Information.

Technical Service Bulletin AV TriMark.
TSB1 02 DOOR SYSTEMS

Access to Excellence

Step 15a: Unlock the door.

With the coor open, manually close the latch and open the latch from the inside handle. The latch should
release before the inside handle reaches maximum travel.

Step 15b: With the door open, repeat this operation sequence for the outside handle. The latch should
release before the outside handle reaches maximum travel.

Note: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain the vehicle. These procedures should not be attempted by “do-it-yourselfers”. You should not
assume this bulletin applies to your vehicle or that your vehicle has the condition described, to determine whether this information
applies, contact your authorized dealer, who has the Model, VIN and Customer Information.

Neen

Technical Service Bulletin A TriMark.
TSB102 DOOR SYSTEMS

Access to Excellence

Step 16: Similarly to the sequence in step 15, : : ;
with the door open, manually close the latch and Step 19: Please dispose/scrap the Inside Handle

; : Assembly, Bracket and Plastic Cap in
lock the Lower Lock Knob. Function the outside accordance with local and state regulations.
handle multiple times to make sure the outside
handle does not open the latch. Then function
the inside handle multiple times to make sure the
inside handle does not open the latch.

Please complete the Dealer Reimbursement Card
and return it to TriMark Corporation by 1) Mail or 2)

[email protected]

Step 17: Install the new Black Plastic Cap Note that all fields are required and cards must be
with holes into the door edge provided in the signed.

kit. If the system didn’t need to be replaced

and you don’t have a new cap, reinstall the

existing cap and mark it with a silver Sharpie.

Subject: 155102 030-0900 TriWark Motor Home Entrance Door Horcwere Dealer Reimbursement
Card
Dealer Name:

Address: City:
State: Zip: Phone:
Owner Name:
Unit Purchased at:
(Dealer Name / City / State)
Make:
Model Name: Model No:
New Black WRN
= lO:
Plastic Plug Door Serial No:
[_] inspect, Retrofit and Reassemble Date Code: (ie. 42U) Time Allowance = 0.33

Shop Rate $ _ /hour

Service Manager: | have performed the necessary inspections, replacement and scrapping per the
Retrofit instructions TSB102 030-0900

Name (print) Signature Date

Owner: | acknowledge that the necessary service was completed to my vehicle.
Name (print) Signature Date

Any questions regarding this Service or
Step 18: Check the full functionality (opening and closing) TSB instructions, please call TriMark

of the entire handle assembly: Corporation at 1-641-394-1045.

Inside release

mpeags | || ATriMark
rehidesictreagtate | AN ri ar ®

with knob

Interior lock knob
Exterior lock with key
Exterior deadbolt
function with key and
power lock with FOB
and/or keypad

500 Bailey Avenue

P.O. Box 350

New Hampton, IA 50659
Tel: (641) 394-3188
Fax: (641) 394-2392
www.trimarkcorp.com

| TSB102
| 07/25-1a

Note: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain the vehicle. These procedures should not be attempted by “do-it-yourselfers”. You should not
assume this bulletin applies to your vehicle or that your vehicle has the condition described, to determine whether this information
applies, contact your authorized dealer, who has the Model, VIN and Customer Information.

Appendix A
Model Year 2025 and 2026 with PTL door serial #068849 through #072552

ForetraveleBay logo
FS605 P Presidential Unit
FS605 Realm Unit

WinnebagoeBay logo
622A Ekco

623B Ekco

425S

J-series/425S (cargo door)
4258S

DynamaxeBay logo

Isata-5- 28SS, 30FW, Isata-6-31KS, Europa-31SS, 32KD, 34SS, DX3 & XL- 3200KD,32KD, 3400KD,
34KD, 3700BD, 37BD, 3700RB, 37RB, 3801TS, 37TS.

Isata-6-30FW, 28SS, Europa-36BD, DX3 & XL-3800RB, 38RB

EntegraeBay logo
Reatta, Reatta XL

Aspire, Anthem, Cornerstone

THOR
Aria, Riviera

Farber

Wakarusa Coach
3000 series
9000 series

Forest RivereBay logo
XL/XLT

NewmareBay logo
King Aire, Essex, London Aire, Mountain AireeBay logo, New Aire, Dutch Star, Ventana, Northern Star

TiffineBay logo
ByWay, Allegro RED, Phaeton, Allegro Bus, Zephyr, Breeze

Note: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain the vehicle. These procedures should not be attempted by “do-it-yourselfers”. You should not
assume this bulletin applies to your vehicle or that your vehicle has the condition described, to determine whether this information
applies, contact your authorized dealer, who has the Model, VIN and Customer Information.

12

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TSB/Document ID: TSB 25-04

Replacement Service Bulletin Number:

MFR Communication Date: 2025-09-16

MFR Internal Campaign ID/Software Version: RC000330

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: UNKNOWN OR OTHER

MFR Component System:

MFR Component Subsystem:


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