Warranty Extension TXXU: Inoperative Horn Assy. Replacement - Dealer Notification
September 11, 2025
Document Topic (updates highlighted in yellow)
• Technical Service Bulletin (TSB) 25-BE-018H published
o Revise Applicable Vehicles, Parts Information, Warranty Information, and
Service Procedure sections.
• For this Dealer Notification
o Revised model year/production date range (expanded to 25MY and 08/30/2024
for ending date range) (page 1)
o Part Number Change under ‘Parts Information’ section (page 1)
o Q2&A2 and Q4&A4 under ‘Customer FAQ’ (pages 3-4)

Date
09/11/2025

Description
Certain Venue (QX) vehicles may have an inoperable horn that may be caused by foreign substances causing
internal parts to oxidize. Hyundai is extending the warranty coverage for the horn replacement to 10 years or
120,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for
original and subsequent owners.
Please note that any vehicles under 10 years/120,000 miles are covered by this TSB, even if vehicle is within
original warranty of 5 years/60,000 miles

Affected Vehicles:
•

Certain 2020-2025MY Venue (QX) produced from 09/17/2019 - 08/30/2024

Repair Information
Follow the service procedure in TSB 25-01-018H (or latest version) to replace the inoperative horn.
• Technician Certification Requirements: Hyundai Certified (or higher) who has completed the Hyundai
Chassis Diagnosis Curriculum Self-Check (STH_2025_06B_CHDIAG_Complete)

Warranty Information
Please note that this is an extended warranty.
• If the affected parts are within the extended warranty period (10 years/120,000 miles from the date of
original retail delivery or date of first use, whichever occurs first), submit as a campaign claim type using
the op code listed in TSB 25-BE-018H (or latest version).

Parts Information
Parts are only needed if the vehicle is exhibiting a problem related to the condition(s) as outlined in TSB 25-BE018H (or latest version) and confirmed to have a parts failure.
• Please note that the part number has changed from 96629-K2000FFF to 96629-K2100QQH.

1

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any declined
services from previous visits?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
 Also, ask the customer if they would like to have any of the previously declined services
performed.
Readiness: Is the dealership prepared to perform the repairs if the customer placed an appointment
ahead of time?
 Yes
 No - If customer scheduled an appointment in advance, identify which seat belt buckle(s) the
customer is concerned with. Proactively order parts to have on-hand for service procedure.
Reception: Did the customer provide authorization to perform repairs?
 Yes
 No – The customer must be consulted and provide approval before proceeding with any repairs
on their vehicle.
Reception: Did you explain to the customer the expected repair time and an expectation for a status
update?
 Yes
 No – The customer should be informed of the expected repair time to allow them to schedule
themselves accordingly.
Repair: Does the Technician meet the recommended training requirements (certified level or above) to
complete this warranty extension?
 Yes
 No – Please ensure a technician with an certified level (or higher) completes this repair.
Repair: Was the latest Digital Documentation Policy referred to?
 Yes
 No – Please ensure the latest Warranty Digital Documentation Policy is referred to for repair
validation requirements.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No
2

Customer FAQ
Q1: What is the issue?
A1: Some vehicles may vehicles may experience an inoperable horn that may be caused by foreign substances
causing internal parts to oxidize.
Q2: What are the affected vehicles?
A2: Affected vehicles include certain 2020-2025 model year Venue (QX) vehicles produced 09/17/201908/30/2024.
Q3: What will be done during service at the dealer?
A3: Dealer will confirm the horn is inoperable. Once confirmed and if vehicle is within the extended warranty
terms (10 years/120,000 miles), dealer will replace the horn assembly.
Q4: When will owners be notified?
A4: 2020-22 model year owners previously notified in September 2023.
2023-25 model year owners will be notified in October 2025.

Contact Reference
Please see the following list of commonly referred to contacts. Thank you for your prompt attention to this
important matter and the continued commitment to our Hyundai customers.

3

Key Contact Information
Dealer Support

Contact Information

Description

Parts

[email protected] Parts ordering hotline
1-800-545-4515

Techline

1‐800‐325‐6604

Warranty HELPREP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

AutoLoop Technical Support

[email protected]
1-877-850-2010

CDK Technical Support

Customer Support

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cd Assistance with Car Care Scheduling:
k.com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or
service campaigns

Hyundai Recall / Campaign Website

www.hyundaiusa.com/recall

Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance

1‐800‐633‐5151

Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related

1-800-243-7766

Hyundai Roadside Assistance
Key Reference Information

Name

Source

Campaign Central

Consolidated repository of recall and service campaign dealer best practices. Located on the
service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing

Recall Campaign Website
NHTSA Website

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN
VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov

4

Appendix
Document Topic
• Technical Service Bulletin (TSB) 24-BE-018H published
• To revise NOTE 1 within the warranty information on page 2. If the affected parts are
within the extended warranty period of 10 years or 120,000 miles, then submit as a
campaign claim type.
• Warranty Extension Available – TSB 23-BE-008H

5

Date
12/09/2024

07/20/2023