SSS SSS SSS SSS

Source: Aftersales Replaces nla

Date: August 6, 2025 Name:
Title: Supersedes nia
Bulletin #: A 08 2025 02 Phone #: Group: n/a

Email:
Aftersales Bulletin
A 08 2025 02 - 00 61 28 09 00 - Service Action - Comfort Access
Programming - Key Recognition
PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL
AFFECTED VEHICLES THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR
REPAIRS AND PRIOR TO RETAIL DELIVERY.
Affected Vehicles
This Technical Campaign Service Action affects Rolls-Royce Cullinan (RR31) produced from August 14", 2018,
up to July 9*, 2025.
Situation
A small number of Rolls-Royce Cullinan (RR31) vehicles have been identified as having a potential issue
concerning the key recognition. Due to a software error, the vehicle key may not be reliably recognized
inside the trunk (boot) of the vehicle. This may potentially allow the vehicle to be locked while the key is
in the trunk.
The software solution Integration Level (|-Level) SISA-25-07-538 is available in ISTA version 4.54.4 or
higher programming software.
NOTE: ISTA 4.54.4x release is scheduled for August 5", 2025.
Information
A technical campaign has been launched to ensure that all vehicles have the check/repair completed.
Dealer personnel should use Integrated Service Processes Application (ISPA), or Aftersales Workplace
(AWP), or S-Gate “Campaigns for Vehicle” to check whether a vehicle requires this technical campaign or
via Aftersales Information Research (AIR). Please see bulletin “A 10 2016 03 - Recall / Technical Campaign
Check” for details.
Procedure
Check the current vehicle |-Level using AIR:

© 2025, Rolls-Royce Motor Cars NA, LLC.
The contents of this document are confidential and should not be shared with third parties for distribution.

Page 2 of 3
A.08 2025 02
Published date August 6, 2024
Vehicle Vehicle
Technical compogrs ROLLS ROYCE Cullinan, 420KW
Werrenty extension/VIN-besed go...
‘Special information
mace
Information on faults workshop/S... i tart of warranty
Nevigation map ————
Vehicle details
Optional equipment v
Control unit software version
Vehicle histories
Vehicle |-Level is equal to or greater than SI5A-25-07-538: No further action required.
Vehicle |-Level is lower than SI5A-25-07-538: Update the vehicle software to I-Level SI5A-25-07-538
or higher using ISTA programming data 4.54.4x or higher following the steps outlined below:
1. Check that ISTA is at the correct version BEFORE programming the vehicle, the ISTA application
should be 4.54.4x or higher. This information can be seen on the information tab of ISTA launcher.
2. Connect the battery charger to the vehicle.
3. Connect ICOM and carry out an ISTA/D session and make sure the vehicle is fault free and ready
for programming.
4. Select vehicle management -> software update.
5. Determine measures plan.
6. Check the measures plan to be sure that the vehicle will be updated to |-Level SISA-25-07-538 or
higher.
7. Accept and fully work through the measures plan for the vehicle control units to be processed.
8. Check the final report to make sure the vehicle |-Level has been updated to SI5A-25-07-538 or
higher.
9. Check all fault memories and perform all necessary initializations and calibrations after
programming and clear down any remaining fault entries.
Parts Information
No parts required.
Warranty Information
Claims are subject to current Warranty terms.
Defect Code 00 6128 09 00
Labor Code Description Labor Notes
0099 000* Program/code the control units 8 FRU Open time.
Use as program flat rate.
© 2026, Rolls-Royce Motor Cars NA, LLC.
The contents of this document are confidential and should not be shared with third parties for distribution.

Page 3 of 3
A08 2025 02
Published date August 6, 2024
0099 000* Programming and encoding 1 FRU Open time.
charged through a different Use as associated repair time
campaign or repair only to close off the Campaign.
00 99 000* — Job time without allowance 1 FRU Open time.
for/maintenance Use to close off Campaign (for
vehicles that already have the
correct |-Step).
*Only use one of the above codes.
Important! When submitting a warranty claim, if the ‘repair date’ field in CAESAR is not filled in, it will
default to the claim entry date. Therefore, it is important you add/manually enter the correct ‘repair
date’ in the “repair date field” that corresponds to the last time stamp on your repair order for this
repair. Submission of incorrect repair dates will lead to delays with claim processing.
Contact
If you have further questions, please contact your Regional Aftersales Manager (RAM).
© 2026, Rolls-Royce Motor Cars NA, LLC.
The contents of this document are confidential and should not be shared with third parties for distribution.