NHTSA ID Number: 11022728
Manufacturer Communication Number: SA-037-25
TSB/Document Date: 2025-09-05
Summary
When replacing the MAZDA
CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with an active SAT radio.
BULLETIN NOTES
APPLICABLE MODEL(S)/VINS
Vehicles equipped with SiriusXM satellite radio
2014-2018 Mazda3
2016-2021 Mazda6
2016-2021 CX-3
2016-2020 CX-5
2016-2020 CX-9
2016-2023 MX-5
DESCRIPTION
When replacing the MAZDA CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call must be
made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure
the customer leaves the dealership with an active SAT radio.
SIRIUSXM SATELLITE RADIO UNIT REPLACEMENT
1. Record both old and new satellite radio unit IDs. Refer to “DISPLAYING THE SIRIUSXM RADIO ID (ESN).”
• Old unit ID ______________________________________.
• New unit ID _____________________________________.
2. Replace/Swap the SiriusXM\ MAZDA CONNECT TUNER AMP UNIT (TAU). Refer to MGSS online
instructions MAZDA CONNECT TUNER AMP UNIT (TAU) REMOVAL/INSTALLATION.
3. Park the vehicle outside in a clear view of the sky.
4. Use a cell phone to contact SiriusXM Dealer Support at 1-800-852-9696. Inform the agent:
• that you are doing a warranty swap on a Mazda vehicle.
• whether you are using a replacement TAU from your inventory or if you are using a TAU from another vehicle.
5. Provide the SiriusXM Dealer Support Agent with the old Radio ID and ask them to transfer the service on this radio
to the new/replacement Radio. The Radio ID will either be 8 alphanumeric characters or 12 digits depending on
vehicle model and/or year. Refer to the section below "DISPLAYING THE SIRIUSXM RADIO ID (ESN) for details. "
6. Ask the SXM Dealer Support Agent to send an activation signal to the new radio and confirm the SAT radio is
active (a signal refresh can also be achieved (if necessary) by entering in the Radio ID into the following url:
www.siriusxm.com/oemrefresh
NOTE: Vehicle must be parked outside in a clear view of the sky.
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DISPLAYING THE SIRIUSXM RADIO ID (ESN)
The radio ID (ESN) will display when tuning to channel 0.
MAZDA CONNECT
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08/20/2025 10:56 AM tlawrenc
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TSB/Document ID: SA-037-25
Replacement Service Bulletin Number:
MFR Communication Date: 2025-08-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem: Audio System
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