NHTSA ID Number: 11022717
Manufacturer Communication Number: SA-009-25a
TSB/Document Date: 2025-09-04
Summary
Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.
• Remote engine start is requested, but the engine is stopped
Description
Main factors;
• The signal condition at the parking place is poor.
• Necessary information is not properly transmitted from the vehicle to
the center.
MyMazda App Message
A remote engine stop request cannot be executed unless the vehicle was
started with a remote engine start request. [400S04]
User sent Remote Engine Stop request when in either of following status
Cause
• Having no request history of Remote Engine Start
• Having a request of Remote Engine Start, but its engine was stopped
then.
Page 11 of 40
08/25/2025 10:47 AM tlawrenc
Process Flow
• Check if remote engine start has
been requested
• Check the vehicle and make sure the
engine is started
• Turn on IG-on, check the reception
strength icon at the bottom right of
the center display.
Confirmation/Recovery
Customer
If the reception is poor, the function
cannot be executed.
Dealer
400S05
Follow the Vehicle Confirmation Instructions.
Description
It occurs when the remote door unlock cannot be executed because the
previous request is being processed.
MyMazda App Message
Remote operation is in progress. Please wait for a while and try again.
[400S05]
Cause
Multiple execution of remote control.
Process Flow
Page 12 of 40
08/25/2025 10:47 AM tlawrenc
Confirmation/Recovery
• Wait for a response to the previous
request, or wait about 5 minutes
before attempting the operation
again.
• Turn on IG-on, check the reception
strength icon at the bottom right of
the center display.
Customer
If the reception is poor, the function
cannot be executed.
• If the information file cannot be sent
to the system center when IG-off, the
vehicle status may not be updated.
Dealer
Description
Follow the Vehicle Confirmation Instructions.
This occurs when location information cannot be obtained when logging in,
performing a service that obtains location information, such as displaying a
map or Vehicle Finder.
Main factorsThe signal condition at the parking place is poor.
MyMazda App Message The location data is not available. [400S06]
Cause
400S06
The signal condition at the parking place is poor.
Occurs in the case of specific conditions of in-vehicle data.
Process Flow
Turn on IG-on, check the reception strength
icon at the bottom right of the center display.
Confirmation/Recovery Customer
If the reception is poor, the function cannot
be executed.
Page 13 of 40
08/25/2025 10:47 AM tlawrenc
Dealer
Description
Follow the Vehicle Confirmation Instructions.
It occurs if code generation for authentication is locked temporally.
MyMazda App Message N/A
Cause
400S07
Passcode generation is temporarily locked.
Process Flow
Confirmation/Recovery
Description
Customer
Wait at least 60 minutes and try again.
Dealer
If the error continues to occur, there may be
a problem with the system center -> Go to "
Troubleshooting Instructions".
This occurs when the OTP expiration time (10 minutes) has expired.
*OTP = one time passcode
MyMazda App Message N/A
400S08
Process Flow
Confirmation/Recovery
400S09
Description
Customer
Resend a new verification code.
Dealer
If the error continues to occur, there may be
a problem with the system center -> Go to "
Troubleshooting Instructions".
This occurs when the one-time passwords entered does not match.
MyMazda App Message Please check the verification code and try again. [400S09]
Page 14 of 40
08/25/2025 10:47 AM tlawrenc
Process Flow
Customer
Review the input data and try again.
Wait about 5 minutes and try the operation
again.
Dealer
If the error continues to occur, there may be
a problem with the system center -> Go to "
Troubleshooting Instructions".
Confirmation/Recovery
Description
This occurs when the input OTP has already been accepted.
OTP = one time passcode
MyMazda App Message N/A
400S10
Process Flow
Confirmation/Recovery
Customer
Resend a new verification code
Dealer
If the error continues to occur, there may be
a problem with the system center -> Go to "
Troubleshooting Instructions".
Occurs when a request is executed exceeding the limit for consecutive
executions of remote control engine start (2 times).
Main factors;
400S11
Description
• Vehicle location information and mileage information are not updating
properly, and the number of executions is not updated.
• Necessary information cannot be sent from the vehicle to the center
MyMazda App Message Remote Engine Start can only be executed two consecutive times in a row.
Page 15 of 40
08/25/2025 10:47 AM tlawrenc
(400S11)
If Remote Engine Start is used, the engine will stop running automatically
after 15 minutes for safety, security and emissions.
Remote Engine Start can only be used 2 consecutive times while the vehicle
is not driven.
After the vehicle has been driven, the use count is reset.
Cause
Exceeded the number of times the remote engine start.
Process Flow
Check whether the request operation has
been performed more than 3 times.
Check whether the following conditions
(required conditions for execution) are met.
Confirmation/Recovery Customer
• The vehicle has stopped after driving
for more than 100 meters.
• 24 hours have passed since the last
execution
Turn on IG-on, check the reception strength
icon at the bottom right of the center display.
Page 16 of 40
08/25/2025 10:47 AM tlawrenc
If the reception is poor, the function cannot
be executed.
If the information file cannot be sent to the
center when IG-off, the vehicle status may
not be updated.
Dealer
Description
Follow the Vehicle Confirmation Instructions.
This occurs when a request is accepted again during the contract/
cancellation process for a connected service.
"The enrollment process may take a few minutes. Once it is completed, you
MyMazda App Message will be notified in the MyMazda app.
Thank you for your patience. [400S12]"
Cause
Enrollment request is being processed.
Process Flow
400S12
Confirmation/Recovery
Customer
Wait a few hours (up to 24 hours) and after
receiving a push notification that OTP
display is possible, execute the OTP request
again.
Processing is only performed between 6:00
a.m. and 10:00 p.m. Eastern time, so it may
take more than 24 hours.
Turn on IG-on, check the reception strength
icon at the bottom right of the center display.
If the reception is poor, the function cannot
be executed.
Dealer
Follow the Vehicle Confirmation Instructions.
Page 17 of 40
08/25/2025 10:47 AM tlawrenc
What happens when you open the
Communication Line Status screen on
MCVV and search for the target VIN;
→ "Status" = "Open Requested" or
"Open Flag Setting Requested"
"Status Detail" = "Processing"
The service contract process is
proceeding normally. Wait for the
push notification to proceed.
"Status" = "Close Requested"
"Status Detail" = "Processing"
In this case, the cancellation process
is in progress, so you will need to
wait several hours (up to 12 hours).
After that, check that "Status Detail" =
"Close Completed" for the target VIN
on MCVV and perform the
cancellation process again.
"Status" = "Open Requested"
"Status Detail" = "Request failed" or
"Open failed"
In this case, the line opening request
has failed → Go to " Troubleshooting
Instructions".
"Status" = "Open Requested"
"Status Detail" = "Request failed" or
"Flag setting failed"
In this case, the request to start using
the service has failed → Go to "
Troubleshooting Instructions".
"Status" = "Close Requested"
"Status Detail" = "Request failed" or
"Close failed"
In this case, the line blockage
request has failed → Go to "
Troubleshooting Instructions".
*Please note that if you perform TCU
exchange when "Status" is in a state other
than "Opened" or "Closed", contract
execution processing will not be possible.
400S13
Description
This occurs when a contract (agreement to terms) request is accepted when
a connected service contract is already in place.
MyMazda App Message
Your connected services enrollment is complete. If you still see the
"ENROLL" button, please logout of the app and login again. [400S13]
Page 18 of 40
08/25/2025 10:47 AM tlawrenc
Cause
Enrollment processing has already been completed.
Process Flow
Customer
If the "ENROLL" button continues to be
displayed, sign out and log in again.
Dealer
If the error continues to occur, there may be
a problem with the system center. -> Go to "
Troubleshooting Instructions".
Confirmation/Recovery
400S14
Description
This occurs when either the date of initial registration or the vehicle
registration number cannot be obtained.
Cause
Registration of vehicle information is incomplete.
Process Flow
Customer
Confirmation/Recovery
400S15
Description
Dealer
--It is suspected data registration problem at
system center. -> Go to " Troubleshooting
Instructions".
This occurs when the next contract cannot be processed because the
cancellation process is in progress.
We are processing your request and it may take up to 5 minutes. You will be
MyMazda App Message notified within the app once it is complete. If you do not see a confirmation
message, please contact the call center. [400S15]
Cause
Unsubscribe request is being processed.
Page 19 of 40
08/25/2025 10:47 AM tlawrenc
Process Flow
Customer
Confirmation/Recovery
Dealer
--Recovery work is required at the system
center. -> Go to " Troubleshooting
Instructions".
Occurs when remote control operation is performed while battery power
consumption is exceeding (power saving mode).
Main factors
Description
• 12V battery is weak or insufficiently charged
• The necessary information file cannot be sent from the vehicle to the
system center.
Remote control request cannot be executed because the vehicle's battery is
MyMazda App Message too low. Please start your vehicle to charge the battery and try it again.
[400S16]
Cause
Because of power saving mode.
12V battery discharged.
400S16
Process Flow
Confirmation/Recovery Customer
Run the engine for more than 5 minutes or
start the EV system to charge the 12V
battery.Turn on IG-on, check the reception
strength icon at the bottom right of the
center display.
Page 20 of 40
08/25/2025 10:47 AM tlawrenc
If the reception is poor, the function cannot
be executed.
Dealer
Description
Follow the Vehicle Confirmation Instructions.
This issue occurs when performing Add VIN on a vehicle that does not have
a connected contract (occurs only for destinations that do not have a
function that supports vehicle identification).
MyMazda App Message N/A
Cause
Target vehicle is not eligible for CV service
Process Flow
400S17
Customer
Confirm the status of connected service
contract
Dealer
Confirm the status of connected service
contract by MCVV
If service activated is confirmed, it is
suspected that registered information
is incorrect. -> Go to "
Troubleshooting Instructions".
Confirmation/Recovery
400S18
Description
Occurs when updating the geofence settings and the previous settings
request is still in progress.
MyMazda App Message
Ignition On Setting / Guest Driver Alert is in progress. Please try again
shortly. [400S18]
Cause
IG-ON notification settings/geofence settings are in progress.
Page 21 of 40
08/25/2025 10:47 AM tlawrenc
Process Flow
Perform IG-on operation on the vehicle
(complete the previous setting execution
process).
Turn on IG-on, check the reception strength
icon at the bottom right of the center display.
Confirmation/Recovery
Customer
If the reception is poor, the function cannot
be executed.
Dealer
Follow the Vehicle Confirmation Instructions.
This occurs when an OTP display request is made when the vehicle is not
ready for OTP display (opening process/blocking process/blockage error).
*OTP = one time passcode
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: SA-009-25a
Replacement Service Bulletin Number:
MFR Communication Date: 2025-08-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem: Connected Vehicle
Previous TSB | Next TSB |
- Stay Updated with Lifetime Access: This obd2 scanner includes lifetime free software updates for all app service functions. With a single payment, enjoy full access to diagnostics, reset tools, and maintenance features — zero subscription fees. A budget-friendly choice for weekend mechanics, home car owners, and DIYers, supporting vehicles from 1996 onward. Come to us with your VIN to check compatibility.
- Full Bidirectional Control/Active Tests & Stable Wireless Connectivity: This car code reader features full bidirectional control, allowing you to send commands to the vehicle's ECU for active tests on components such as fuel pumps, injectors, A/C clutches, windows, sunroofs, and more. This car scanner diagnostic tool helps DIYers quickly diagnose and test vehicle parts, cutting down troubleshooting and repair time. With BT 4.0 wireless connectivity, you can enjoy cable-free diagnostics up to 33 feet. Stand in your garage and test windows, wipers, or even engine components—all without needing to move around your car.
- Portable Car Scanner with 26 Special Functions: Scheduled vehicle maintenance with the A30M car diagnostic scanner can keep your vehicle in peak condition and save you big on dealership trips. The XTOOL A30M obd2 scanner diagnostic tool features essential reset and relearn functions, such as Oil Reset, EPB Reset (Electronic Parking Brake Release), SAS, ABS Brake Bleeding, Throttle Body Relearn, Injector Coding, Crank Sensor Relearn, Headlight Adjustment, and Tire Size Reset. Note: Service functions may vary by vehicle model – check compatibility beforehand!
- Wide Compatibility CAN FD & FCA
Autoauth: This obd2 scanner diagnostic tool is compatible with over 85+ car brands from the U.S., Europe, and Asia, providing extensive coverage through a BT connection with your smartphone or iPad. Now upgraded to support the latest protocols, it includes FCA AutoAuth access for Chrysler, Jeep, Dodge, and Fiat (2018+), and supports CAN FD for GM (2020+) models, giving you greater access to newer vehicles and systems. Note: The FCA AutoAuth account is not included with the device. Users must register and pay separately through the official FCA AutoAuth website to access diagnostic functions for vehicles that require it. - Up to 8 Live Data Streams Graphing – Real-Time Graphing for Deeper Insight: This car scanner supports up to 8 live data streams simultaneously with intuitive, real-time graphing. Gain comprehensive insights into your vehicle’s performance, making it easier to spot issues, detect trends, and make informed diagnostic decisions with confidence.
Autoauth: This obd2 scanner diagnostic tool is compatible with over 85+ car brands from the U.S., Europe, and Asia, providing extensive coverage through a BT connection with your smartphone or iPad. Now upgraded to support the latest protocols, it includes 
- Comprehensive OBD2 Scanner with 16 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 16 commonly needed reset functions, including Electronic Parking Brake Reset (EPB Reset), SAS, BMS Reset (Battery Test), Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obd2 scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly. NOTE: Please Check the Compatibility before ordering.
- 4 Main System Car Scanner & Full OBD2 Diagnostics: The XTOOL D5S car code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS systems to read DTCs, Live data can be displayed in text or up to 4 PID data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This car diagnostic scanner ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one.
- Check Engine Code Reader & Real-Time Engine Monitoring: Whether you're a car owner, a DIYer, or run a repair shop, the XTOOL D5S obd2 scanner diagnostic tool makes engine diagnostics fast and frustration-free, reading and explaining trouble codes in seconds—no confusion. Check live data like fuel trim, 02 sensor voltage, RPM, and coolant temp to pinpoint mis~fires, rough idle, or sensor issues. After repairs, simply use the D5S check engine code reader and reset tool to turn off the check engine light and confirm the problem’s fixed—saving time, money, and unnecessary shop visits. - Note: If the check engine light comes back on, it indicates the original problem still exists.
- Portable Car Scanner for ABS and SRS: XTOOL D5S gives you peace of mind when ABS or airbag warning lights come on. It reads and clears ABS codes to help you fix brake sensor, traction control, or wheel speed issues, and supports ABS bleeding after repairs like caliper or master cylinder replacement. For airbag systems, it scans and clears SRS codes related to airbags, seatbelt tensioners, and crash sensors. Whether you're doing repairs at home or running a small shop, the D5S is a cost-effective solution for safety diagnostics. Note: If a fault code returns after clearing, it usually means the issue hasn’t been fully resolved. Please check the compatibility before ordering.
- Transmission Warning Light ON? Here’s the Transmission Diagnostic and Reset Tool You Need: The XTOOL D5S is more than just a basic car scanner—it’s an easy-to-use transmission diagnostic tool. From rough shifts to slipping gears, the D5S lets you read and clear transmission trouble codes, monitor real-time TCM data, and perform transmission resets after fluid changes or repairs. Whether you’re a hands-on car owner or a pro running a busy shop, this OBD2 scanner with transmission functions helps you catch problems early—saving you time, money, and future headaches.. Note: Clearing fault codes is equivalent to a reset on some vehicles, but not all. For help, contact XTOOL Tech Support.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations
- 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.