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Technical Service Bulletin
72 Front seat makes creaking/squeaking noises
United States 444 Volkswagen of America, Inc. (6444)
[Status | Released for publishing
Release date Aug 19, 2025
New customer code
Object of complaint Complaint type |Position|
body attachments and installations -> seats, seat bench, arm rests, 1st row [noises, vibrations] |
New workshop code
Object of complaint Complaint type [Position]
body attachments and installations -> seats, seat bench, arm rests, 1st row -> seat | noises, vibrations - right
frame, 1st row -> seat frame vibration system, 1st row > noise 9
body attachments and installations -> seats, seat bench, arm rests, 1st row -> seat |noises, vibrations - left
frame, 1st row -> seat frame vibration system, 1st row > noise
Vehicle data
Audi A3, Q3, Q4 e-tron, TT, A4, A5
Sales types
Final drive code
aorta |
aofa |
aoa |
aera |
aoa |
aoa |
asa |
aoa fT
asa fT
aoa |
aorfa |
aoa |
aoa |
aoa [

[rex [aosfa |
[rat faozzfa |
[ax faozsfa fT
[rat [aozafa PR
[rar faosfa fF
ipa faozsfa ff
jp faozifa ff
[ss [aozzfa |
[rss faozsfa |
[rss [aozafa |
[rss faozsfa |
[eve faozifa PR
[eve fzozfa fF
[eve jaosfa [|
PR numbers

2:with 1R6
?:with 1R5
2:with 1R4
Documents

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Technical Service Bulletin Transaction No.: 2076184/2
72 Front seat makes creaking/squeaking noises Release date: Aug 19, 2025
Condition

REVISION HISTORY

revision [bate frupose

2 - | Revised header (Add Models/Model Year)

12/02/2024 | Initial publication

Customer states:

+ Creaking/squeaking noises from area of seat frame.

Workshop findings:

+ The complaint can be reproduced in the workshop.

Technical Background

Due to production-related tolerances, the shielding plate may contact the toothed segment of the height adjuster.
Production Solution

Gradual optimization in production from approx. week 48/2024.

Service

The issue can be remedied by bending and greasing the affected area slightly, as shown in the images below
(Figures 1, 2).

First remove the outer seat frame trim on the side as specified in the Workshop Manual.

The shielding plate must then be pressed away slightly to prevent it from contacting the toothed segment. This can
be done carefully e.g. with a screwdriver.

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Figure 1. Area of customer complaint.
Proceed as follows: Insert the flat-bladed screwdriver between the two pieces of metal (Figure 2; refer to yellow
arrow) and rotate it carefully to press the shielding plate in the direction of the blue arrow (Figure 2).

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Figure 2. Insert a screwdriver and carefully press the shielding plate in the direction of the blue arrow.
The seat’s height adjuster must be moved into its lowest position.
Asmall brush or injector can be used to apply lithium grease (G 052150A2) through the hole in the shielding plate
(Figure 3; red arrow). If the noise insulation set from BECHENM is available in the workshop, the grease included in
this set (BERULUB XP 746) may also be used.

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Figure 3. Apply lithium grease (G 052150A2) through the hole in the shielding plate.
After this, the seat height adjuster should be moved multiple times from the upper stop to the lower stop and back.
To ensure that the grease is evenly distributed, the entire procedure must be repeated twice.
In addition to this, the end stops on the seat rail should be greased (Figure 4).

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Figure 4. Grease the end stops on the seat rail.
When billing, please always attach a video that clearly shows the complaint to DOC-IT. To ensure a reference to the
vehicle, the image/video must:
+ Include the VIN and date.
+ Must not be edited.
+ Should be in focus and taken with sufficient light. A high resolution is not necessary.
If appropriate, please mark the location of the problem so that parts analysis has a clear reference to the complaint.
Please ensure that the photo documentation does not show any people and/or face, license plates, or customer
data.
Warranty
Claim Type: + If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Damage Code: 0020
Labor Operations: Driver seat or passenger seat:

Trim removetreinstall 7216 19xx |See SRT with
associated
operations

Height adjuster modify 7228 4999 |10TU

Driver seat and passenger seat:

2 Trims remove+reinstall 7216 2099 |50TU

(A3 models)

2 Trims remove+reinstall 60 TU
(Q4 models)
2 Trims remove+reinstall 40 TU
(TT, A4, A5, Q3 models)
2 Height adjusters modify 72285099 |20TU
Claim Comment: As per TSB 2076184/2 |
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number | Part Description Quantity
See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual | See ETKA/ELSA
G052150A2_ | Lithium grease
Additional Information
All parts and service references provided in this TSB (2076184) are subject to change and/or removal.
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