Technical Service Bulletin

82NE UPDATE
High-Voltage Heater – (NVLW)
Applicable Vehicles

Country

Beginning Model Year

Ending Model Year

Vehicle

Vehicle Count

USA
USA

2022
2022

2024
2024

E-TRON GT
RS E-TRON GT

85
33

Revision History
Revision

Date

Purpose

1

August 01, 2025

Original publication

Condition/Technical Background
This Update has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Criteria

Technical Background

01

On Audi e-tron GT vehicles manufactured within a specific period, a quality issue on the high-voltage heater
can result in the high-voltage heater automatically switching off in the event of a fault, therefore no longer
heating the vehicle interior.

Remedy
Criteria
01

Remedy
Replace high-voltage heater.

This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 82NE code in the ELSA Campaign/Action Information screen
on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not
intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved
82N8 Page 1 of 7

Technical Service Bulletin

82NE UPDATE
High-Voltage Heater – (NVLW)

Service
NOTE:
•

ELSA is the only valid inquiry/verification source. Check ELSA on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an ELSA printout
showing the “open” status to the repair order.

•

If this UPDATE appears to have already been performed but the code still shows open in ELSA, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.

•

ELSA may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.

•

Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.

•

Enter the VIN in ELSA and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
All campaigns/actions with a repair available must
be performed in order of the Start date .
The oldest should be performed first (unless
otherwise noted in the repair instructions).

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not
intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved
82N8 Page 2 of 7

Technical Service Bulletin

82NE UPDATE
High-Voltage Heater – (NVLW)
Safety Precautions When Working ON the High-voltage System
DANGER
Extremely dangerous due to high voltage.
•

The high-voltage system is under heavy voltage. Severe bodily injury or death by electrocution or electric
arcs is possible.

•

When working on the high-voltage system the high-voltage system must be de-energized.

•

When performing procedures that do not directly affect the high-voltage system, in some cases it is still
necessary to de-energize the high-voltage system.

•

Pay attention when the high-voltage system must be de-energized. Refer to the Repair Manual

•

Have an Audi high-voltage technician or an Audi high-voltage expert de-energize the high-voltage
system.
The electric and magnetic fields are extremely dangerous.

•

There are electric and magnetic fields on the high-voltage system. Death or serious injury are possible
due to malfunction of active implants (for example cardiac pacemakers, insulin pumps).

•

Persons with active implants may not perform procedures on the high-voltage system.

WARNING
Risk of injury - motor may start unexpectedly
It is difficult to determine whether the drive system of an electric vehicle or hybrid vehicle is active. Moving parts
can trap or draw in parts of the body.
CAUTION
Risk of damage to high-voltage wiring
•

Incorrect handling may result in damage to the insulation of high-voltage wires or high-voltage
connectors.

•

Do not support yourself on high-voltage cables or connectors.

•

Never prop tools against high-voltage wiring or high-voltage connectors.

•

Never bend or kink high-voltage wiring.

•

Observe the coding of the high-voltage connectors when joining them up.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not
intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved
82N8 Page 3 of 7

Technical Service Bulletin

82NE UPDATE
High-Voltage Heater – (NVLW)
Safety Precautions When Working NEAR the High-voltage System
DANGER
Extremely dangerous due to high voltage.
•

The voltage levels in the high-voltage system constitute a safety hazard. Danger of severe or fatal injuries
from electric shock if high-voltage components or high-voltage wiring are damaged.

•

Carry out a visual check of high-voltage components and high-voltage wiring.

•

Never use cutting/forming tools or other sharp-edged implements.

•

Never perform work using welding, brazing, thermal bonding or hot air in the area of high-voltage
components and high-voltage cables.

Replace high-voltage heater -Z189-:
•

See ELSA Repair Manual: Repair manual >
Heating, Ventilation & Air Conditioning >
Heating, Ventilation and Air Conditioning > 87
Air Conditioning > Coolant Circuit > HighVoltage Heater (In-Line) Z189, Removing and
Installing

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not
intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved
82N8 Page 4 of 7

Technical Service Bulletin

82NE UPDATE
High-Voltage Heater – (NVLW)

Warranty
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If a customer declines campaign work, refer to the “Customer Declines Campaign/Update Repair” section in the
Campaign/Update Policy and Procedures Manual.
Service Number

82NE

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark HEATER* as causal part
Do not claim wash/loaner under this action
01
LABOR
Labor Op

Time Units

Description

8039 55 99

290

Replace high-voltage heater

2706 89 50

SEE ELSA

Connect battery charger

0150 00 60

Time stated on
diagnostic protocol

GFF Operations

PARTS
Quantity

Part Number

Description

1.00

9J1963507F

HEATER*

Up to 85.00
or
Up to 4.50

G 12E100S1
or
G 12E050S0

COOLANT (concentrate)
or
COOLANT (pre-mix)

3.00

N 10737001

NUT

1.00

N 91096801

BOLT

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not
intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved
82N8 Page 5 of 7

Technical Service Bulletin

82NE UPDATE
High-Voltage Heater – (NVLW)
Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
ELSA Campaign/Action Information screen so that any additional required work can be
done simultaneously.
Verifying Vehicle
Eligibility

To verify vehicle eligibility for this Update, always check the ELSA Campaign/Action
Information screen. The ELSA system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.

Help for Claim
Entry

For questions regarding claim entry, contact Audi Warranty.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and all work that
was conducted on the vehicle, including any and all updates completed under this Update.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not
intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved
82N8 Page 6 of 7

Technical Service Bulletin

82NE UPDATE
High-Voltage Heater – (NVLW)

Required Parts
Criteria

01

Quantity

Part Number

P.O.C. Part Description

1

9J1-963-507-F

HEATER

3

N -107-370-01

NUT

1

N -910-968-01

BOLT

Up to 8.5 L

See ETKA/POC

G12 EVO Coolant

Ordering Method
Reference POC comments
individually by part number, or in the
POC Campaign List

NOTE
Your dealer’s Estimated Remaining Repairs by campaign can be found in Parts on Command.
Click on “View Campaign List” and review the Estimated Remaining Repairs column.
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.

• Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S.
and the Part Destruction and Core Disposition Report for Canada.

Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check
ELSA for the most current version of this document.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not
intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved
82N8 Page 7 of 7