NHTSA ID Number: 11022623
Manufacturer Communication Number: 09-033-25
TSB/Document Date: 2025-09-04
Summary
Some vehicles may exhibit the following behavior: If the power liftgate (PLG) encounters an obstruction during opening or closing, the jam-safe function is designed to stop the liftgate and reverse it slightly. Normally, pressing the liftgate button (dash, liftgate, or remote) after this happens should cause the liftgate to continue in the reverse direction. Due to a software issue, if the liftgate button is pressed after the jam-safe function is activated, the liftgate may instead continue moving in the direction of the obstruction. This occurs randomly and cannot be predicted. To correct this concern, the control software of the power liftgate control module has been modified to ensure the liftgate always continues in the reverse direction when the opener switch is operated immediately after the jam-safe function is activated.
BULLETIN NOTES
APPLICABLE MODEL(S)/VINS
2024-2025 CX-90 with VINS lower than JM3KK******241570 (produced before April 8, 2025)
2025 CX-70 with VINS lower than JM3KJ******129382 (produced before April 8, 2025)
DESCRIPTION
Some vehicles may exhibit the following behavior:
• If the power liftgate (PLG) encounters an obstruction during opening or closing, the jam-safe function is designed
to stop the liftgate and reverse it slightly.
• Normally, pressing the liftgate button (dash, liftgate, or remote) after this happens should cause the liftgate to
continue in the reverse direction.
• Due to a software issue, if the liftgate button is pressed after the jam-safe function is activated, the liftgate may
instead continue moving in the direction of the obstruction. This occurs randomly and cannot be predicted.
To correct this concern, the control software of the power liftgate control module has been modified to ensure the liftgate
always continues in the reverse direction when the opener switch is operated immediately after the jam-safe function is
activated.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify the customer concern.
2. Reprogram the PLG with the Mazda
Modular Diagnostic System (M-MDS), using Mazda Diagnostic And Repair
Software (MDARS). Refer to MDARS ECU Reprogramming Procedure.
NOTE:
• Be sure to submit Diagnostic Information (ODR) data as it is a required item and will be checked during
warranty claim submission. Instructions can be found under M-MDS -> MDARS (Uploading Diagnostic
Information (ODR) Data).
• Reprogramming is not necessary if current calibration file name in the ECU FILENAME screen is the same as
shown in Calibration Files Information or with later suffix.
• After the reprogramming, pending DTC P2610:00 [PCM] may be stored without the CHECK ENGINE light ON.
Since this DTC may turn to a current DTC depending on operations after the reprogramming, clear DTC after all
repair work is done.
3. Clear any other DTCs.
Page 1 of 2
08/20/2025 11:14 AM tlawrenc
4. Verify the repair by starting the engine and confirming there is no CHECK ENGINE light ON or abnormal warning
lights present.
CALIBRATION
Model
File Name (Old)
File Name (New)
CX-70
KMV7-626K2-L
KMV7-626K2-M
CX-90
KMV7-626K2-L
KMV7-626K2-M
Actual time to reprogram
4 min
NOTE: This TSB is only applicable for vehicles using the above calibration files.
WARRANTY INFORMATION
NOTE:
• This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
64
Damage Code
9W
Part Number Main Cause
Quantity
Operation Number / Labor Hours:
5555-62-6H0
0
XXX24XFX / 0.3 Hrs.
Page 2 of 2
08/20/2025 11:14 AM tlawrenc
- Advanced VCI Box, Industry-leading J2534 Pass-Thru...
- High-Speed OEM-Level Diagnostics & Programming: Unlock true...
- Coverage for 17 Car Brands & Ultra Reliability: Works...
- User-Friendly RLink Platform & Expert Support: TOPDON’s...
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 09-033-25
Replacement Service Bulletin Number:
MFR Communication Date: 2025-08-12
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY
MFR Component System:
MFR Component Subsystem: Power Liftgate
Previous TSB | Next TSB |
- Obd2 Bluetooth Scanner Lifetime Update: Ediag Elite offers revolutionary Advantage Lifetime Updates with unlimited access to the superior 15 reset service, bidirectional testing and full system diagnostics.The Ediag Elite is an excellent Bluetooth obd2 scanner diagnostic tool ideal for diy's and private car owners
- Bidirectional Control for Quickly Locating Problems: The Bidirectional Scan tool allows you to send commands directly from your smartphone to your vehicle for active testing. This feature helps to quickly narrow down problems such as air conditioning clutches, windows, doors, sunroofs, etc., reducing diagnostic time for mechanics and helping Diy users locate faults more easily. In addition, Ediag Elite provides fault analysis and repair guidance to help you solve problems efficiently.
- 15 Maintenance Resets: The current version introduces 15 popular special features: Oil Reset, Headlight Matching, Bleeding Reset, TPMS Reset, BMS Reset, Gear Box Relearn, Throttle Learning, Injector Coding, SAS Reset and more special functions in system diagnose menu. These functions make it easy for owners to carry out the necessary maintenance and servicing, ensuring that your vehicle stays in top condition, prolonging its service life and preventing common problems and breakdowns. Note: The Special function vary by model& year, Reach us check compatibility.
- Wide Compatibility CANFD & FCA
Autoauth: Compatible with GM, Ford, Toyota, Chrysler, Honda, Mazda, Nissan, Mitsubishi, Hyundai, KIA with standard OBD2 port from 1996 to newer. More car brands and features will be released gradually. Newest Ediag Elite scanner supports CANFD Protocol and FCA cars. Note: Coverage may vary on different vehicle by model& year ,Please contact us to confirm compatibility before purchase. - Perfect for Monitoring The Health of Your Vehicle: Ediag Elite is designed to make vehicle maintenance simple and efficient. With intelligent AutoVIN quick recognition, it is easy to connect to your car without the need for manual input. Real-time data is visualized in a variety of formats, including graphs, numeric, meter displays and clear 4-in-1 data charts, allowing you to effortlessly monitor real-time data. Data logging/reporting is available for playback and further analysis.
- No Annual Fees & 2026 Upgraded CAN FD: Why pay $199/year or more for updates? The 2026 newest Kingbolen K7 obd2 scanner features have been upgraded to Lifetime Updates without subscription fees, saving you significant costs in the long run. K7 scan tool also adds the CAN FD protocol for the latest GM models (2019+), enabling faster data transfer, reducing the risk of undetected errors
- 2026 Newest Top-tier Car Scanner: Kingbolen K7 diagnostic scan tool is equipped with most capabilities for daily repair/maintenance: Wireless diagnosis via Bluetooth, Bidirectional Test, ECU Online/Offline Code, 31+ Resets, PMI for Ford, Lincoln, Mazda, Global version for 100+ brand vehicles and 17 languages, no area limit, FCA AutoAuth
- OE-Level Full Systems Scan Tool: K7 professional diagnostic scanner with Auto Vin can do one-click to scan ECUs on most of vehicles, like pcm, ecm, eps, bcm, tpms, sas, a/c system... to read/clear code, view live data, freeze frame, read ecu info. 4-in-1 data stream graphics can make data viewing more intuitive. Detailed diagnostic reports will help you easily master the car situation as it can be shared by bluetooth or email! Adding workshop information can help your customers to know more
- Bidirectional Test/Active Test & ECU Code: Stop guessing and start fixing. Bidirectional scan tool Kingbolen K7 can perform real active test that can send commands to the vehicle's ECU to drive the actuators to work, like window, rear mirrors, sunroof, door, solenoids, wipers, headlamp, etc, helping you quickly find out bad parts and pinpoint faulty issues. K7 bidirectional scanner will be a good choice to save money and time on car repairs when performing complex maintenance and repair
- 31 Reset Functions: Avoid expensive dealership visits for simple services. Experience tells us that just a small repair service may cost a lot of money. Kingbolen K7 is a professional diagnostic scanner with 31 common maintenance services like Oil /SAS/EPB/TPMS Reset, Battery Matching, ABS Bleeding, Injector Code, etc. It effectively handles most of the car reset and relearning jobs, perfect for experienced DIYers and mechanics. Note: Functions in the menu vary across vehicles. Kindly check the compatibility before purchase
- 【Lifetime Database & Software Updates— No Subscription Fee, No Feature Lock, Save you $399/Y】KINGBOLEN K8 Pro's software can already be permanently upgraded and used for while software of other same price product still needs annual fee of almost $400. K8 pro scanner has packed all capabilities auto technicians would ever need for repair & maintenance services: Added CAN-FD & DOIP protocol, Bluetooth Wireless Diagnosis, Bidirectional Test, ECU Online/Offline Code & Guided Functions for VW, for Audi...34+ Restes, Autoauth for FCA SGW, Larger 4GB+64GB memory, 12600mAh battery, 8'' touch screen with 1280 * 800 Resolution. A Kickstand can allow the tablet to sit at a comfortable angle
- 【Newly Added CAN FD & DOIP Protocol】As Upgrade Version of Kingbolen K8, K8 Pro obd2 scanner supports CANFD and DOIP protocol, which will save you 200+ bucks as no need extra buy for special adapter. CANFD protocol suits for the latest GM(2019-), reducing the risk of undetected errors. The DoIP protocol (comes with DoIp cable) fits for 2017+ BMW(F&G chassis), for Jaguar & Land Rover after 2017, for Volvo after 2018. Plus, K8 Pro's Memory from 2G+32G expanded to 4G+64G, update period extended from 2 years to permanent
- 【34+ Hot Special Functions & V.A.G Guide】KINGBOLEN K8 pro bluetooth obd2 scanner covers almost all common services including Oil Reset, EPB, SAS, BMS Reset, ABS bleed, Throttle Reset, Suspension, Injector Code, Power Balance, Transmission Adaptation, Fuel Trim Learn, HVAC Control Module Calibrate, Language Change, A/F Settings, Stop/Start Reset, Crankshaft Sensor Relearn, TPMS, PMI function and etc. Imagine how much money and time you spend on car maintenance every year? K8 pro car scanner will be a good helper and saver for your car. V.A.G Guided function provides step-by-step guide to work for Volkswagen/Audi/Skoda. Note: Please send us model/year/vin to check compatibility before order
- 【Powerful Bidirectional Test/Active Test & ECU Code】As a bidirectional scan tool, KINGBOLEN K8 pro allows you to request information from a vehicle's ECU or send commands to the vehicle's modules to perform specific tests and functions, such as EVAP Tests, Turn on/off radiator fan, Window/Mirror/Door Lock Test, Pump and Value Tests, Sound horn Test, et. Without using the vehicle control system and dismantling car’s parts, it can quickly and accurately pinpoint the fault causes, simple operation saves time and money
- 【Wireless OE-Level All Systems Diagnostics】Equipped with Bluetooth VCI, you can do car diagnostics out of the car (up to 33F/10M) without being confined to a small space inside the car. Provides the convenience of Auto VIN, K8 pro allowing for easy access and diagnosis of all available modules on a wide range of vehicles, like PCM, ECM, BCM, TPMS, SAS, Fuel System, etc, to perform read/clear codes, view live data, freeze frame, perform active tests, and read ECU info... 12-In-1 Data Stream Graphics make data viewing more intuitive.Diagnostic reports can be shared via QR Code, Bluetooth or email.Built-in Browser and Fault Code Library allows you directly query the fault code when diagnosing
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.