Internal

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers

FROM: Anthony Washington, Senior Manager,
Regulations and Certifications

RE: Emissions Service Campaign Notification
Model: Sprinter
Model Year(s): 2017-2021
Software Update for In-Use-MonitorPerformance-Ratio

DATE: August 2025

IMPORTANT SERVICE CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please refer all customer inquiries to the Customer Care Center at 1-800-FOR-MERCEDES.

Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600

Internal

News Channel Update | Vans Customer Service and Parts
Campaign No.:

CA DMV.:

Campaign Desc.:

2025070001

250701

VS3SUPMOT

Software Update for In-Use-MonitorPerformance-Ratio

This is to notify you of an Emissions Service Campaign concerning the engine control software on 64,692
Model Years 2017-2021 Mercedes-Benz Sprinter vans (906 and 907 platform). All affected VINs will be
flagged as “OPEN” in VMI in August 2025.

Background
Mercedes-Benz AG, the manufacturer of Mercedes-Benz Sprinter vans, has determined
that on certain Model Years 2017-2021 Sprinter vehicles, the In Use Monitor
Performance Ratio (“IUMPR”) function of the OBD system might not perform as
intended under certain circumstances.

Issue

What We’re
Doing
Parts

An authorized Mercedes-Benz Sprinter dealer will update the Engine Control Unit
(“ECU”) software.
Software is available.
Vehicles Affected

Vehicle Model
Year(s)
Vehicle Model

2017-2021
Sprinter
Vehicle Populations

Population

64,692

Notice to California Dealers: As required by 13 CCR 2117, a proof of correction (“POC”) certificate showing
that the vehicle has been repaired under this campaign must be issued by the authorized service facility, and
that such a certificate may be required by California as a condition of vehicle registration or operation.
Please reference this POC in the attached work instructions. Failure to complete this step may result in fines
and penalties and lead to customer dissatisfaction.

Next Steps/Notes
Customer Notification Timeline

A customer notification will be provided for this Emissions Campaign.
Customer Letters will be mailed in September 2025.

VABDM /SBDM

VABDMs – This service campaign may generate questions from your
dealers. Please forward this notice to your dealers ASAP.

While we regret any inconvenience this may cause, we are determined to maintain a high level of
vehicle quality and customer satisfaction.

Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600

Work instructions

Van

Group 07
CODE: VS3SUPMOT
SM07.08-D-0156SG
28.11.2024
Please observe modification note

Update engine control unit software (code: VS3SUPMOT, acc. no.: 54 990 27)
Model

906, 907

© 2024 by Mercedes-Benz AG
Printed in Germany
This document, including all its parts, is protected by copyright. Any further processing or use requires the previous written consent of MercedesBenz AG, Department GCSP/OR, D-70546 Stuttgart. This applies in particular to reproduction, distribution, alteration, translation, microfilming and
storage and/or processing in electronic systems, including databases and online services.

Update engine control unit software (code: VS3SUPMOT, acc. no.: 54 990 27)

SM07.08-D-0156SG

Model

SM07.08-D-0156SG

Update engine control unit software (code: VS3SUPMOT, acc. no.: 54 990
27)

19.11.2024

906, 907

Modification notes
05.11.2024

Measure extended to include model 906 and all
engines in model 907.

The whole document

Operation no. of the operation texts or standard texts and flat rates
Category
Op. no.
Operation text
L
02 2443
Operations: Connect/disconnect diagnostic system
L
02 2445
Operations: Connect/disconnect charger (with diagnostic
system connected)
L
02 2442
Operations: Update .............. control unit software (with
diagnostic system connected)
aDanger

Notice
g
1

Time
0.1 h
0.1 h

Acc. no.
54 990 27
54 990 27

Code
VS3SUPMOT
VS3SUPMOT

0.1 h

54 990 27

VS3SUPMOT

Risk of fire/risk of explosion due to short
circuit and escaping oxyhydrogen gas.
Risk of (burn) injury caused by caustic
burns to eyes, skin and mucous
membranes from battery electrolyte/mist,
short circuit and arcing. Risk of poisoning
caused by swallowing battery electrolyte or
absorption of lead through the skin or body
orifices. Risk of death due to voltage U >=
30 V AC and U >= 60 V DC.
Notes on battery
Notes on programming control units
Check

No fires, sparks, open flames, or smoking.
Wear acid-resistant gloves, clothing, and
glasses. Pour battery acid only into
suitable and appropriately marked
containers.

Check whether vehicle is affected by
measure.

i
For authorized Mercedes‑Benz service
partners, only the entry in the Extended
VEGA Application (EVA) system, in the
"Current" tab, is decisive. There is no need
to also check the affected vehicles in the
workshop information system (WIS) or
vehicle list.

AS54.10-Z-0001-01A

AH54.10-P-0001-01A
AH54.21-P-0001-03Z

SM07.08-D-0156SG / Van / 28.11.2024

1

SM07.08-D-0156SG

2
f

A

Update engine control unit software (code: VS3SUPMOT, acc. no.: 54 990 27)

Update software
Connect charging equipment.
Maintaining on-board electrical system
voltage when performing test and
diagnosis work on vehicle
000 588 00 81 00 Charger

Model 907

AR54.10-D-1127TS

WS54.00-P-0037B
p
Do not reverse polarity.
Damage caused by short circuits will
otherwise occur.
p
During the entire work procedure a
sufficiently large voltage supply must be
provided for the vehicle's on-board
electrical system.
Otherwise any undervoltage that occurs
may damage the control units.
i
Follow the operating instructions for the
charger.
i
Use the charger to ensure that an
adequate power supply (min. 12.5 V) is
provided for the on-board electrical system
battery.
i Model 906
There are no reference documents for
these models.

3

Connect diagnostic system.

a

Model 906

AD00.00-D-2000-04SD

a

Model 907

AD00.00-D-2000-06TS

i
Always use the latest XENTRY Diagnosis
software release with all available addons.
i
It is absolutely essential to precisely follow
the operation steps as described in the
vehicle diagnosis system.
4

Update CDI control unit software.

5

Disconnect diagnostic system.

i
Always perform the operation steps exactly
as per XENTRY Diagnosis.

a

Model 906

AD00.00-D-2000-04SD

a

Model 907

AD00.00-D-2000-06TS

Model 907

AR54.10-D-1127TS

6
f

Remove charger from vehicle.

i Model 906
There are no reference documents for
these models.

2

SM07.08-D-0156SG / Van / 28.11.2024

SM07.08-D-0156SG

Update engine control unit software (code: VS3SUPMOT, acc. no.: 54 990 27)

Fill out campaign label (1) and
attach to air filter housing (2).

7

Only applies for vehicles in State
of California.
Bonding surface must be
absolutely free of dust and grease.
Otherwise, a sufficient degree of
adhesion cannot be assured.
To do so, enter 6-digit campaign
number, dealer code and date.
Cleaner

-

Fill out certificate and hand over to
customer.

BR00.45-Z-1025-04A

Only applies for vehicles in State
of California.
Apply number from campaign
label (1).

Repair materials
Number
BR00.45-Z-1025-04A

Parts ordering note
Part no.
A 000 584 54 13
A 000 584 42 14

3

Designation
Cleaner

Designation
Campaign label (California Only)
Certificate (California Only)

SM07.08-D-0156SG / Van / 28.11.2024

Order Number
A 005 989 1971

Quantity
1
1