If you are unbale to locate your label, please verify you entered the correct VIN

If you have questions, please contact the Warranty Campaigns Department by submitting a ticket using the Warranty Support Center (WSC) system.

a PRODUCT CODE ~ 20 + 1224567891
25 or More Vin Numbers (1)
F1011 (22508)
F1015 (5300)

= =
—
Cc ae
F101 1-268505-CC
Upload your order for 25 or mor W1HKASL16PV268498 / W1HKASL1XPV268505 W1HKASL1XPV269279
E EA | EA
Maximum Qty: 7 / Maximum Qty: 1 Maximum Qty
| | wwroon
05/27/2025 f121698
A. Enter the VIN in the search bar. C. Select ‘25ORMOREVINNUM if ordering for more
than 25 VINs.
B. Enter ‘1’ in the field and select ‘ADD TO CART.’

Fig. 5, Main Ordering Hub

Page 5
Daimler Truck -
North America LLC Recall Campaign

F1015A
Creation Date: August 2025

7. If ordering for 25 or more VINs:
7.1. Select ‘25ORMOREVINNUM.’ A pop-up window appears. See Fig. 5.

7.2. Select ‘Choose File’ to upload an Excel sheet, then select ‘Upload.’ See Fig. 6.

7.3. Enter ‘1’ in the field on the bottom-left of the window, then select ‘ADD TO CART.’ See Fig. 6.
9 —_ x
Upload your order for 25 or more items
Properties
For orders with more than 25 items, please upload an excel
For orders with more than 25 items,
please select this item to upload an spreadsheet
Excel spreadsheet. Thanks *Attach Eile:
A—~___, || Choose File |/No file chosen
| Upload
/
7 Lo
EA
05/27/2025 f121699
A. Select ‘Choose File’ to upload an Excel sheet, then select ‘Upload.’
B. Enter ‘1’ in the blank field.
C. Select ‘ADD TO CART.’

Fig. 6, Ordering for 25 or More VINs

Page 6
Daimler Truck .
North America LLC Recall Campaign

F1015A
Creation Date: August 2025

8. Select the cart button at the top-right of the page. See Fig. 7.

DAIMLER TRUCK

North America

HOME CONTACT US LOGOUT

If you are unbale to locate your label, please verify you entered the correct VIN.
If you have questions, please contact the Warranty Campaigns Department by submitting a ticket using the Warranty Support Center (WSC) system

as PRODUCT CODE ~ 30

an ’ 123456789 10

05/27/2025 #121700

Fig. 7, Go to Cart Button

Page 7
Daimler Truck .
North America LLC Recall Campaign

F1015A
Creation Date: August 2025

9. Confirm the list of VINs, then select ‘CONTINUE TO SHIPPING.’ See Fig. 8.

North America
Lelia SHOP CONTACT US LOGOUT
B_
Cart Summary os
ITEM CODE / NAME ole) QUANTITY
2 nee & [1000 |
A
05/27/2025 121701
A. Confirm the list of VINs. B. Select ‘CONTINUE TO SHIPPING.’

Fig. 8, Cart Summary

Page 8
Daimler Truck .
North America LLC Recall Campaign

F1015A
Creation Date: August 2025

10. On the ‘Shipping’ screen, the address for the corresponding 4-digit alphanumeric dealer code used to log in is shown.
See Fig. 9.

10.1. If a different shipping address, such as a central location for the dealer family, needs to be entered, select the
black pencil icon to the right-hand side of the dealer code. See Fig. 9.

10.2. A pop-up window appears. Search for an address or select ‘CUSTOM LOCATION’ to manually enter the
shipping address. See Fig. 10.

10.3. If the shipping address is correct, select ‘CONTINUE TO CHECKOUT.’ See Eig. 9.

DAIMLER TRUCK

North America

CONTACT US LOGOUT

os 7 B
Shipping // | BSR] cowrmerocreccur |
/ 4

Ship To:
/
SIFD /
Cc
ATG TRI STATE TRUCK CENTER, LLC
411 HARTFORD TURNPIKE

SHREWSBURY, MA 01545
United States

05/27/2025 #121702

A. The address corresponding to the 4-digit alphanumeric dealer code is shown.

B. Select the black pencil icon to enter a different shipping address.

C. Select ‘CONTINUE TO CHECKOUT.’

Fig. 9, Shipping Screen

Page 9
Daimler Truck .
North America LLC Recall Campaign

F1015A
Creation Date: August 2025

Ship To x
J MY LOCATION CUSTOM LOCATION

-
‘ 4
SEARCH BY ID, DESCRIPTION, ADDRESS OR LEAVE BLANK /

|
|

2 Q

05/27/2025 #121703

A . Search for an address.

B. Select ‘CUSTOM LOCATION’ to manually enter the shipping address.

Fig. 10, Entering a Different Shipping Address

11. On the ‘Checkout’ screen, ‘UPS 3 Day Select’ is selected as the default shipping. See Fig. 11.
11.1. Enter the email address for the ordering and shipping information to be sent.
11.2. Enter additional comments in the ‘ORDER REMARKS ’ field, if necessary.
11.3. Select the checkbox at the bottom of the screen to confirm the VINs are correct.

11.4. Select ‘SUBMIT ORDER.’

Page 10
Daimler Truck .
North America LLC Recall Campaign

F1015A
Creation Date: August 2025

leh a SHOP CONTACT US LOGOUT

Checkout Enc

omer a

A

ai !
[ves 3 Day Select * ¥ E
ADDITIONAL FIELDS

Email Address * : \* ——8
D +. c
\
\ |
\
[O}Tto finalize your order please confirm the VIN's are correct by clicking the confirmation.
05/27/2025 #121704
A. ‘UPS 3 Day Select’ is selected as the default. D. Select the checkbox.
B. Enter the email address. E. Select ‘SUBMIT ORDER.’

C. Enter any additional remarks.

Fig. 11, Checkout Screen

12. For any questions, submit a WSC (Warranty Support Center) inquiry. WSC can be found in OWL or on the DTNA
Portal.

Removed Parts

e For U.S. and Canadian Dealers, use the part disposition in OWL to determine how to manage removed parts (return,
scrap, etc.). Dispositions are available at the date of the repair.

e For Export Dealers, destroy removed parts unless otherwise advised.

Claim Reimbursement - Labor Allowance

IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has
not been previously completed. Also, check for a completion sticker prior to beginning work.

You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim
through the Warranty system within 30 days of completing this campaign.

e In OWL, use the ‘Retrieve’ function and select the appropriate procedure. This will auto-populate the PFP,
component code, replacement parts, cause, corrective action and SRT code.

Page 11
Daimler Truck
North America LLC

F1015A

Creation Date: August 2025

Table 2 — Claim Reimbursement Table

Recall Campaign