Daimler Truck
North America LLC

Field Service Campaign

SF715 A-B
Creation Date: August 2025

Claims for Credit
•

Claim type is Field Service Campaign.

•

In the Campaign field, enter the campaign number and group (SF715-A, SF715-B, etc.).

•

In the Primary Failed Part field, enter 25-SF715-000.

•

In the Parts section, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.

•

In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will autopopulate if applicable using SRT 939-6010A for 0.3 hours.

•

The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.

•

U.S. and Canada – Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the
following:
• Accept the documentation for the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See
the ‘Copy of Owner Letter’ section of this bulletin for reimbursement guidelines.)
• Submit an OWL Field Service Pre-Approval Request for a decision.
• Include the approved amount on your OWL claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a ‘based on claim’ for the pre-approval.
• The Dealer is required to reimburse the customer the appropriate amount.

IMPORTANT: OWL must be viewed prior to performing the Field Service campaign to ensure the vehicle is involved and
the campaign has not been previously completed. Also check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, if you have any questions, contact the Warranty Campaigns Department by submitting an
inquiry through WSC (Warranty Support Center) located in OWL (Online Warranty Link). Export distributors, submit a
WSC ticket or contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts
Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must
be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess
inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter
301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states
that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time.
However, circumstances of a particular situation may reduce the 60-day period. Failure to repair a vehicle within a
reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent
vehicle, without charge, or (b) refund the purchase price in full, less reasonable allowance for depreciation. The Act further
prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy
of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this
notice to its distributors and retail outlets within five working days.

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Daimler Truck
North America LLC

Field Service Campaign

SF715 A-B
Creation Date: August 2025

Copy of Notice to Owners
Subject: Shift Stalks
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division and wholly owned subsidiary,
Western Star Truck Sales, Inc., is initiating Field Service Campaign SF715 to modify specific 2025-2026 model year
vehicles including: Freightliner 108SD, 114SD, M2, eM2, Cascadia, eCascadia; Western Star 47X, 48X, 49X, 57X.
Vehicles were manufactured December 4, 2024 to February 5, 2025.
PROBLEM: At initial key-on, certain stalk switches may experience power supply issues leading to various symptoms.
Common indicators may include the engine/powertrain failing to start as well as unintentional activation of wipers and
hazard lights.
SOLUTION: Stalk switches will be inspected and replaced as needed.
Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts are
available. The campaign will take approximately one hour and will be performed free of charge. To locate an authorized
dealer go to https://northamerica.daimlertruck.com/brands/support. At the bottom of the page click on the appropriate
brand (shown as an icon), and at the top of each brand’s page is an option to ‘Find a Dealer’.
This Field Service Campaign will terminate on August 31, 2026. Please make sure the campaign is completed prior to
this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Truck North America LLC will not pay for any damage
caused by failure to properly maintain your vehicle. Daimler Truck North America LLC considers the work necessary
under this campaign to be proper maintenance and, therefore, will not pay for any damage to your vehicle caused by your
failure to have the repairs that are the subject of this campaign performed in a reasonable time.
If you have any questions, contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific
Time, Monday through Friday, e-mail address: [email protected], or contact the Customer
Assistance Center at (800) 385-4357.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

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Daimler Truck
North America LLC

Field Service Campaign

SF715 A-B
Creation Date: August 2025
15. Inspect the wire harness and terminal cavities X5-6 and X5-7 for modifications that may have been done at the
vehicle plant, as shown in Fig. 2, or based on the information in Service Solution SS 3162-FTL or SS 775-WST, as
shown in Fig. 3. The modification is expected to be within 6 inches of the X5 harness connector.
Is a wiring modification found?
YES → Continue with step 16.
NO

→ Go to step 19.

A. Bridged circuit with the rain light sensor.

B. Bridged circuit without the rain light sensor.

Fig. 2, Examples of Vehicle Modifications Done at Plant

A. Bridged wiring with the rain light sensor.

B. Bridged wiring without the rain light sensor.

Fig. 3, Modifications Suggested in Service Solutions
Page 7

Daimler Truck
North America LLC

Field Service Campaign

SF715 A-B
Creation Date: August 2025
16. Repair the harness.
•

For service solution-style modifications, cut the bridge (jumper) and turn the cut wires back on themselves. Use
heat shrink lined with adhesive to seal and isolate the conductor.

•

For plant-style modifications, separate the bridge between the two conductors and repair the individual wires using
DTNA approved methods.

17. Secure the harness repair with loom tape, as needed, to protect it from potential damage.
18. Install the X5 connector onto the sSAM.
19. Secure the individual wire bundles to the sSAM, as original.
20. Install the dash covers. For detailed instructions, see Group 60: Cab in the applicable workshop manual.
21. Install the ground cable connections at the batteries.
22. Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for SF715 (Form WAR261).

SF715 B – Inspect Left-Hand and Right-Hand Stalk Switches
1. Check the base label (Form WAR259) for a completion sticker for SF715 (Form WAR261), indicating this work has
been done. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door latch.
If a completion sticker is present, no work is needed. If a completion sticker is not present, proceed to the next step.
2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

3.

Remove the ground cable connections at the batteries, including those for parked HVAC systems.

4.

Remove the steering column cover. For detailed instructions, see Group 46: Steering in the applicable workshop
manual.

IMPORTANT: Do not use PartsProX® to check stalk switch part numbers. Many part numbers are interchangeable, so the
results are not accurate enough.
5.

Inspect the left-hand stalk switch part number on the manufacturer’s label. See Fig. 1.

Fig. 1, Stalk Switch Part Number on Manufacturer’s Label

Page 8

Daimler Truck
North America LLC

Field Service Campaign

SF715 A-B
Creation Date: August 2025

13. Remove the wire harness connector from the right-hand stalk switch, and remove any cable ties that secure the
harness to the switch.
14. Remove the right-hand stalk switch from the column.
15. Install the new right-hand stalk switch. Tighten the fastener 7 lbf·ft (9 N·m).
16. Install the wire harness connector onto the right-hand stalk switch, and use cable ties to secure the harness to the
switch.
17. Install the steering column cover. For detailed instructions, see Group 46: Steering in the applicable workshop
manual.
18. Remove the lower dash covers to expose the Single System and Actuation Module (sSAM) Electronic Control Unit
(ECU), which is mounted under the dash. This includes the throttle pedal cover, fuse access panel, electrical bay
cover, and the lower center dash cover. For detailed instructions, see Group 60: Cab in the applicable workshop
manual.
19. Locate the X5 wire harness connector on the sSAM and remove it.
20. Remove the cable ties securing the individual wire bundles to the sSAM, as required, to make the X5 harness
accessible.

Page 10

Daimler Truck
North America LLC

Field Service Campaign

SF715 A-B
Creation Date: August 2025
21. Inspect the wire harness and terminal cavities X5-6 and X5-7 for modifications that may have been done at the
vehicle plant, as shown in Fig. 2, or based on the information in Service Solution SS 3162-FTL or SS 775-WST, as
shown in Fig. 3. The modification is expected to be within 6 inches of the X5 harness connector.
Is a wiring modification found?
YES → Continue with step 22.
NO

→ Go to step 25.

A. Bridged circuit with rain light sensor.

B. Bridged circuit without rain light sensor.

Fig. 2, Examples of Vehicle Modifications Done at Plant

A. Bridged wiring with rain light sensor.

B. Bridged wiring without rain light sensor.

Fig. 3, Modifications Suggested in Service Solutions
Page 11

Daimler Truck
North America LLC

Field Service Campaign

SF715 A-B
Creation Date: August 2025

22. Repair the harness.
•

For service solution-style modifications, cut the bridge (jumper) and turn the cut wires back on themselves. Use
heat shrink lined with adhesive to seal and isolate the conductor.

•

For plant-style modifications, separate the bridge between the two conductors and repair the individual wires using
DTNA approved methods.

23. Secure the harness repair with loom tape, as needed, to protect it from potential damage.
24. Install the X5 connector onto the sSAM.
25. Secure the individual wire bundles to the sSAM, as original.
26. Install the dash covers. For detailed instructions, see Group 60: Cab in the applicable workshop manual.
27. Install the ground cable connections at the batteries.
28. Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for SF715 (Form WAR261).

Page 12