Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

August 22, 2025

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Special Field Action 24L05
Certain 2011-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine Emission Control Information Label Update for Qualified Vehicles

REF:

Special Field Action 24L04
Certain 2017 and 2020-2022 Model Year Super Duty Vehicles Equipped with 6.7L
Engine - Emission Control Information Label Update

AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Super Duty

2011-2022

Kentucky Truck

May 5, 2010, through August 10, 2022

Ohio Assembly

December 7, 2016, through June 6, 2017

Super Duty

2017

Build Date Range

U.S. population of affected vehicles: 3,197. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS ACTION
The affected vehicles were not built with the emissions control equipment necessary to comply with
applicable U.S. Federal emissions standards and, therefore, are not allowed to operate within the
United States as built. However, if an affected vehicle is currently in the United States and is owned
by the U.S. government, it might be eligible to have a label affixed, free of charge, which would allow
the vehicle to operate in the United States.
SERVICE ACTION
Dealers will first contact the Special Service Support Center (SSSC) to confirm whether the vehicle is
eligible to have new Emission Control Information labels affixed. The SSSC will ask questions about
the vehicle’s location and owner information. If the vehicle is eligible, then the dealer will install the
required Emission Control Information labels on the engine and hood. This service will be performed
on eligible vehicles at no charge to the vehicle owner. If the vehicle is not eligible, then the dealer
should close Special Field Action 24L05 using Labor Operation code 24L05C and check OASIS to
determine whether Special Field Action 24L04 is open.

 Copyright 2025 Ford Motor Company

For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
To assist vehicle owners in having this repair completed when parts are available, dealers should:
•

Arrange for a mobile repair at the owner’s location, or:

•

Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o

•

Re-deliver the owner’s vehicle after repairs have been completed.

Pick-Up & Delivery, and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.

OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of September 1, 2025, or sooner. Dealers should
repair any affected vehicles that arrive at their dealerships, whether or not the customer has received
a letter.
LABEL ORDERING
Note: Dealers should request an Emission Control Information label if the vehicle is known to be
currently located in the United States of America. If the vehicle is confirmed to be outside of the
United States of America, then this Special Field Action should be closed using Labor Operation
24L05C.
Labels may be ordered from the SSSC via the SSSC Web Contact Site:
• Ask for Emission Control Information labels for Special Field Action 24L05.
• Provide your name, dealership P/A code, and mailing address.
• Provide vehicle model year and make of vehicle(s).
• Answer the pre-qualification questions to determine if the vehicle is eligible to have new
Emission Control Information labels installed.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web
Contact Site can be accessed through the Professional Technician System (PTS) website using the
SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Customer Service Division

 Copyright 2025 Ford Motor Company

Administrative Information
Page 1 of 3
Special Field Action 24L05
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
- Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer that a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on August 22, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 22,
2025. Owner names and addresses will be available by September 1, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded/salvaged title vehicles are eligible for this Special Field Action.

 Copyright 2025 Ford Motor Company

Administrative Information
Page 2 of 3
Special Field Action 24L05

MOBILE SERVICE CLAIMING QUESTIONS
• Dealers participating in the Remote Experience Program:
o Ford and Lincoln Dealers - refer to EFC16629, Announcing the 2025 Remote
Experience Program.
• Dealers NOT participating in the 2025 Remote Experience Program:
o For questions and assistance, contact the Special Service Support Center (SSSC) via
the SSSC Web Contact Site.
o Work with the Dealership warranty administrator to create an SSSC contact ID#.
o Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC
hotline: (800) 325-5621.
FORD PICK-UP & DELIVERY
• Dealers participating in the Remote Experience Program:
o Refer to EFC16629, Announcing the 2025 Remote Experience Program for additional
details.
• Dealers NOT participating in the 2025 Remote Experience Program:
o Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
o Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles

 Copyright 2025 Ford Motor Company

Administrative Information
Page 3 of 3
Special Field Action 24L05
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject, and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24L05 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Ford Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program:
 Refer to EFC16629, Announcing the 2025 Remote Experience Program for
additional details.
o Dealers NOT participating in the 2025 Remote Experience Program:
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Mobile Repair:
o Dealers participating in the 2025 Remote Experience Program –
 Ford and Lincoln - Refer to EFC16629, Announcing the 2025 Remote
Experience Program for additional details.
o Dealers NOT participating in the 2025 Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers who are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 24L05 along with the
applicable Labor Operation Code for the repair (refer to the Labor Allowances
table in Labor Allowances and Parts Ordering Information).

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 1
Special Field Action 24L05
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Affix two Emission Control Information labels, one to the
underside of the hood and one to the engine. – Close recall

24L05B

0.3 Hours

Vehicle is not located in the United States and therefore is
not eligible for 24L05
or
Vehicle not eligible for 24L05, based on SSSC eligibility
assessment – Close recall

24L05C

0.3 Hours

Mobile Service:
This allowance is only for non-eligible 2025 Remote
Experience Program Dealers.
It can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.

24L05MM

0.5 Hours

Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2025 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.

24L05PP

0.5 Hours

PARTS REQUIREMENTS
Ordering Instructions for Labels.
• Labels may be ordered from the SSSC via the SSSC Web Contact Site. Ask for Emission
Control Information labels for Special Field Action 24L05.
• Provide your name, dealership P/A code, and mailing address.
• Provide vehicle model year and make of vehicle(s).
• Answer the pre-qualification questions to determine whether the vehicle is eligible for a
National Security Exemption (NSE) label
DEALER PRICE
Dealers will not be charged for labels ordered for this program.

 Copyright 2025 Ford Motor Company

Special Field Action 24L05

Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair

☐ Pick-up and/or delivery service

As outlined below for the 24L05 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

 Copyright 2025 Ford Motor Company

Mobile Service Repair Assessment
Page | 1
Special Field Action 24L05
Certain 2011-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine Emission Control Information Label Update for Qualified Vehicles
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming (MRA1)
- Light Mobile Service (MRA2)
- Enhanced Mobile Service (MRA3)
- Advanced Mobile Service (MRA4)
- Not a Mobile Service Repair (MRA5)
- Wheel and Tire Mobile Service (MRA6)
- Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming (MRA1)
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service (MRA2)
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

 Copyright 2025 Ford Motor Company

Mobile Service Repair Assessment
Page | 2
Special Field Action 24L05
Certain 2011-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine Emission Control Information Label Update for Qualified Vehicles
– Enhanced Mobile Service (MRA3)
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•

– Advanced Mobile Service (MRA4)
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Not a Mobile Service Repair (MRA5)
1. Large component removal
2. BEV Battery Replacement
3. Requires a vehicle hoist – to complete the repair (more than inspection)
4. Required vehicle alignment
5. Requires significant vehicle disassembly
6. Repairs greater than 2-3 hours
7. Any repairs that require M-Time
8. Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle.
– Wheel and Tire Mobile Service (MRA6)
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
• Requires the uses of a ADAS Mobile Service Kit.
• May require a post repair test drive.
o Parking Lot Maneuvers to capture parking lines for camera alignment.
o Steady speed cruising (45 MPH).
• The vehicle service location will have to be validated before scheduling an
appointment to determine if a mobile repair is appropriate.

 Copyright 2025 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 3
SPECIAL FIELD ACTION 24L05

CERTAIN 2011-2022 MODEL YEAR SUPER DUTY VEHICLES EQUIPPED WITH 6.7L
ENGINE — EMISSIONS LABEL UPDATE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.

SERVICE PROCEDURE
1. Confirm that you received the correct Emission Control Information labels appropriate for 24L05 by
checking for the Exemption For National Security text on the labels.
• 2011-2016 model year vehicles :

- Two (2) labels marked "THIS ENGINE/VEHICLE HAS AN EXEMPTION FOR

NATIONAL SECURITY". See Figure 2.
• 2017-2022 model year vehicles:

- One (1) label marked "THIS VEHICLE HAS AN EXEMPTION FOR NATIONAL

SECURITY". See Figure 3.

- One (1) label marked "THIS ENGINE HAS AN EXEMPTION FOR NATIONAL

SECURITY". See Figure 4.
2. Open the hood.
3. Locate the existing label on the inside of the hood. See Figure 1.

LABEL LOCATION

23563L

FIGURE 1
4. Use a cleaner/degreaser and a clean shop towel to clean the existing label and the area around it.
5. Use a lint free shop towel/paper towel and wipe dry the existing label and the area around it.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2025

TECHNICAL INSTRUCTIONS
PAGE 2 OF 3
SPECIAL FIELD ACTION 24L05

6. Place the first new label, see Figure 2 for 2011-2016 model year vehicles, see Figure 3 for 2017-2022
model year vehicles, directly over the original label, if a label is present, or in the space highlighted in
Figure 1.

23563P

FIGURE 2

23563Q

FIGURE 3

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
23563R

FIGURE 4

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2025

PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

TECHNICAL INSTRUCTIONS
PAGE 3 OF 3
SPECIAL FIELD ACTION 24L05

7. Locate the engine valve cover on the passenger side of the engine.
NOTE: A label may or may not already be present, depending on the vehicle.
8. To install the label, the engine should be cool to the touch. Clean the surface of the existing label, if
present, with cleaner/degreaser, or clean the top surface of the valve cover with cleaner/degreaser if no
label is present.
9. Use a lint-free cloth/paper towel and wipe dry the top of the valve cover and/or existing label.
10. Place the second new label, see Figure 2 for 2011-2016 model year vehicles, see Figure 4 for
2017-2022 model year vehicles, on the valve cover and directly over the original label if one is
present. See Figure 5.

LABEL
LOCATION

23563K

FIGURE 5

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2025

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE