Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 25B34

August 2025

Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?

On your vehicle, a lower capacity radiator and cooling fan may have been
installed at the factory.

What is the effect?

During certain driving conditions, such as during track use, the vehicle’s
overheat prevention strategy may engage to prevent engine overheat. This
may cause the Instrument Panel Cluster (IPC) to display an "Engine Power
Reduced" or "Engine Coolant Overtemp" message, Diagnostic Trouble Code
(DTC) P1285 to set, and/or cause reduced engine power or engine speed to
occur.

What will Ford and
your dealer do?

Parts are available to repair your vehicle. In the interest of customer
satisfaction, Ford Motor Company has authorized your dealer to replace the
radiator, cooling fan, and (if equipped) the engine block heater harness free
of charge under the terms of this program.
This Customer Satisfaction Program will be in effect until August 31, 2026
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time may also be required to allow the
engine to cool before performing this repair.

 Copyright 2025 Ford Motor Company

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 25B34.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions. Ford
Motor Company wants you to have this service action completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

Pick-Up and Delivery

Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Recall Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact the
RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.
Customer Service Division

 Copyright 2025 Ford Motor Company

Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121

Programa de satisfacción del cliente 25B34

Agosto 2025

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos
proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.
¿Por qué recibe este
aviso?

Es posible que en su vehículo se haya instalado de fábrica un radiador y un
ventilador de enfriamiento de menor capacidad.

¿Cuál es el efecto?

Durante determinadas condiciones de conducción, como durante el uso en
pista, la estrategia de prevención de sobrecalentamiento del vehículo puede
activarse para evitar el sobrecalentamiento del motor. Esto puede provocar
que el tablero de instrumentos (IPC) muestre el mensaje "Potencia del
motor reducida" o "Exceso de temperatura del refrigerante del motor", que
se establezca el código de diagnóstico de falla (DTC) P1285 y/o que se
reduzca la potencia o la velocidad del motor.

¿Qué medidas
adoptarán Ford y su
concesionario?

Hay piezas disponibles para reparar su vehículo. Para satisfacer a
nuestros clientes, Ford Motor Company ha autorizado a su concesionario a
reemplazar el radiado, el ventilador de enfriamiento y (si está equipado) el
arnés del calentador del monoblock del motor sin costo alguno conforme a
los términos de este programa.
Este Programa de satisfacción del cliente tendrá vigencia hasta el 31 de
agosto de 2026, sin importar el millaje. La cobertura se transferirá
automáticamente a los siguientes propietarios.

¿Cuánto tiempo
tomará?

El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más. Es posible que también se necesite
más tiempo para permitir que el motor se enfríe antes de realizar esta
reparación.

 Copyright 2025 Ford Motor Company

¿Qué debe hacer?

Llame a su concesionario lo antes posible para que programe una cita de
servicio para realizar el Programa de satisfacción del cliente 25B34.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar. Ford Motor Company le
recomienda que realice esta acción de servicio en su vehículo. El propietario
del vehículo es responsable de realizar los arreglos para llevar a cabo el
trabajo.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.

Servicio de retiro y
entrega

El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.

¿Qué pasa si ya no es
el propietario del
vehículo?

Si ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Este aviso lo recibió porque en nuestros archivos, basados principalmente
en datos de registro y propiedad de los EE. UU., aparece usted como el
propietario actual.

¿Podemos hacer algo
más por usted?

Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de asistencia de campañas (RAC) Ford al 1-866-4367332 y uno de nuestros representantes con gusto lo atenderá. El RAC está
abierto de lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es
usuario de TTY/TDD, comuníquese con el RAC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).

Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente
 Copyright 2025 Ford Motor Company

25B34

Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair

☐ Pick-up and/or delivery service

As outlined below for the 25B34 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

 Copyright 2025 Ford Motor Company

Service Engineering Operations
Customer Service Division

TO:

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

August 4, 2025

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 25B34
Certain 2025 Model Year Ford Maverick Lobo Vehicles
Cooling Fan and Radiator Replacement
PROGRAM TERMS
This program will be in effect through August 31, 2026. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Date Range

Maverick
2025
Hermosillo Plant
September 6, 2024 through March 31, 2025
Lobo
U.S. population of affected vehicles: 758. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA
can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances
and Parts Ordering Information for more information.
REASON FOR THIS PROGRAM
On all of the affected vehicles, an incorrect smaller capacity radiator and cooling fan were installed.
During certain driving conditions, such as during track use, the vehicle’s overheat prevention strategy
may engage to prevent engine overheat. This may cause the Instrument Panel Cluster (IPC) to
display an "Engine Power Reduced" or "Engine Coolant Overtemp" message, Diagnostic Trouble
Code (DTC) P1285 to set, and/or cause reduced engine power or reduced engine speed to occur.
SERVICE ACTION
Dealers are to replace the radiator, cooling fan, and (if equipped) the engine block heater harness.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
ESSENTIAL SPECIAL SERVICE TOOLS
If you do not have the special tools needed, please contact 1-800 ROTUNDA and choose option 3 to
place an order to purchase.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of August 11, 2025 or sooner. Dealers should
repair any affected vehicles that arrive at their dealerships, whether or not the customer has received
a letter.

 Copyright 2025 Ford Motor Company

ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Vehicle Pick-Up & Delivery Record
• Owner Notification letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2025 Ford Motor Company

Administrative Information
Page 1 of 2
Customer Satisfaction Program 25B34
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on August 4, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 4,
2025. Owner names and addresses will be available by August 29, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle