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NHTSA ID Number: 11022107

Manufacturer Communication Number: B520920

TSB/Document Date: 2025-08-24


Summary

Various concerns about the third row of seats (3SR): 1. Head restraint (aka headrest), on one or both sides, cannot be folded down. 2. Third-row seating, on one or both sides, cannot be folded down. 3. Noise from third-row seat backrest when the vehicle goes over bumps.


(actuator) broken?
YES = Replace only the drivetrain for
backrest release (actuator).
See REP 67 31 645 Remove and
install/replace drivetrain for backrest release of
third-row seating (left or right) (according to
vehicle diagnosis)
NO = Replace BOTH the Bowden
cable(s) and drivetrain for backrest
release (actuator).
See appropriate repair instruction:
REP 52 30 256 Replace Bowden cable for left
or right rear seat backrest (Bowden cable for
outer backrest release)
REP 52 30 255 Replace Bowden cable for left
or right rear seat backrest (Bowden cable for
inner backrest release)
REP 67 31 645 Remove and install/replace
drivetrain for backrest release of third-row
seating (left or right) (according to vehicle
diagnosis)

3. Noise from third-row seat backrest when
vehicle goes over bumps:
A. The wire harness going to the electric
motor for the Bowden cables is supposed
to be routed underneath the Bowden
cables to keep the cables from vibrating
against the back metal panel.
If necessary, unplug electrical connector,
route harness between Bowden cable
and metal seat backrest assembly.
Reconnect electrical connector.

B. The metal bracket that holds the
headrest assembly is welded to the seat
backrest assembly.

If any of the welds did not penetrate well this
bracket may make noise.
Replace seat frame assembly if necessary.

C. Movement between the seat backrest
bolts and their bushing can cause a
noise over bumps from one or more of
the 4 seat backrest bolts.

See VIDEO BV52 05 24 3SR backrest bolt
to see the movement.

Apply lubricant Wurth HHS to the bolt and
washer in the white area shown by the arrows.
This lubricant can be locally sourced and is not
available from BMWeBay logo.
Do this for all 4 bolts locations. Do not remove
the bolts, just add the penetrating grease.

Then re-evaluate the vehicle.
If parts are replaced as an assembly, all original parts must be assembled to go back for parts return
and failure analysis.

PARTS INFORMATION
To determine the part number that applies to the specific vehicle being repaired, enter the VIN/chassis
number into either ETK or AIR. This will consider the specific equipment and/or options that are fitted
to the vehicle.
This is an overview list of parts that may be required to make these repairs. You will only need one or
more of these parts to repair the vehicle.
Part Number
52 30 7 485 444
52 20 9 473 697
52 20 5 B6C 6A1

Description
Bowden Cable Release (unlocking)
Actuator folding backrest vehicles built prior to March 28,
2025 (part to be discontinued)
Actuator folding backrest vehicles built after March 28, 2025

Quantity
2
1
Max 2

52 20 9 473 695
52 20 9 473 696
52 30 5 A1E 228
52 30 5 A1E 229
52 30 7 941 595
52 30 7 941 592
52 30 9 496 669

(part can be retrofitted in pairs on vehicles built preMarch 28, 2025 when coupled with the ISTA/P
Conversion)
Drive backrest folding left
Drive backrest folding right
Bowden cable actuator inboard
Bowden cable actuator outboard
Headrest leather rear (schwarz (black))
Headrest leather rear (Beige)
Folding module head restraint

1
1
1
1
2
2
1

Sublet – Bulk Supply Material (Correction item 9)
Part Number
NPN – Locally sourced

Description
HHS Plus 500 ml (aerosol) (Bulk supply)

Quantity
Sublet

CLAIM INFORMATION
This Service Information Bulletin provides technical, diagnostic and/or repair-related information.
Damage and/or issues caused by outside influences are not covered under the BMWeBay logo limited
warranties.
Eligible and Covered Work/Repairs
When used to repair a verified defect in materials or workmanship, the applicable repair procedure
information that is provided in this bulletin is covered under the terms of the BMWeBay logo New Vehicle
Limited Warranty for Passenger Cars and Light Trucks.
To submit a claim, please following the established and applicable warranty policy and procedures
(Labor/Part/Sublet – bulk materials/qualifying third-party repairs) that apply to the repair being
performed.
Locally Sourced (NPN Bulk) Supplies (Items Not Available Through BMWeBay logo NA) – Partial
Quantities
For a BMWeBay logo approved repair procedure, refer to the Warranty Policy and Procedure Manual (WPPM),
Section 8 Page 24, for the claimable “Cost plus markup” allowance that applies to the used
proportional quantity of a BMWeBay logo specified NPN bulk supply material.
Refer to AIR for the claim-related line item’s Repair Code. For the corresponding repair that was
performed, obtain the corresponding labor operation codes and their flat rate unit (FRU) allowance(s),
including the diagnosis* that applies.
Only one Main labor operation code can be claimed per repair visit.
BMWeBay logo Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMWeBay logo Group AIR
application resource, start by entering the Chassis Number (the last seven (7) characters of the VIN,
select the applicable Model if two or more vehicle choices show), or enter the full VIN (17 characters),
click on the “Search” button. Next, click on the “Flat Rate Units” button and enter the flat rate labor
operation code in the field to the right, click “Search” to display the Flat Rate Unit Group detail
choices.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the
applicable procedure for documenting, claiming, and explaining, on the RO and in the claim

comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your
center performed, unless otherwise required by State law.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

Attachment to SI B52 09 20

December 2024

LNV Motor Replacement
Work Instructions
BMWeBay logo G07 3SR
CONFIDENTIAL

LNV Motor Replacement Work Instructions
See Repair Instructions ‘Removing and
installing/replacing backrest adjustment
motor, 3rd seat row’ REP 6731635
1.

To remove the LNV Seat back rest
folding motor first disconnect the
brown electrical connector.

2.

Remove the 3 T-20 screws from the
motor.

3.

Firmly grasp the LNV motor and
begin to pull it out of the frame by
gently rocking it up and down.

4.

You can also move the back rest a
little at the same time to get the gear
teeth to disengage.
CONFIDENTIAL

LNV Motor Replacement Work Instructions
5. The gear tooth assembly may be
damaged.

6. Check the new motor is a match and not
damaged before installation.

CONFIDENTIAL

LNV Motor Replacement Work Instructions
7. Fold seat back rest flat and then install
LNV motor into seat frame assembly.

8. Install 3 T-20 mounting screws and
torque to 6 Nm.

9. Reconnect brown electrical connector

10. Check functionality of seat.

CONFIDENTIAL

8/23/25, 4:44 AM

52 09 20_HEAD RESTRAINT AND/OR BACKREST OF 3RD ROW SEATS CANNOT BE FOLDED DOWN

SIB 52 09 20
2025-08-20
HEAD RESTRAINT AND/OR BACKREST OF 3RD ROW SEATS CANNOT
BE FOLDED DOWN
This Service Information Bulletin (Revision 10) replaces SI B52 09 20 dated December 2024.
What’s New:
Electric actuator for third-row seat headrest and seat latches: design and part number change

THIS REPAIR IS MOBILE FRIENDLY
THIS REPAIR IS REMOTE SOFTWARE UPGRADE (RSU) FRIENDLY

MODEL
E-Series
G07

Model Description
X7 Sports Activity Vehicle

SITUATION
Various concerns about the third row of seats (3SR): Please see the pdf of this entire bulletin in Supporting
Materials.

Supporting Materials
picture_as_pdf Attachment B52 09 20_3SR LNV Motor Replacement.pdf
picture_as_pdf B52 09 20 HEAD RESTRAINT AND_OR BACKREST OF 3RD ROW SEATS
CANNOT BE FOLDED DOWN_SR.pdf
picture_as_pdf Attachment B52 09 20_3SR Headrest Removal.pdf
picture_as_pdf B52 09 20_REV10 Attachment_SR1.pdf
Videos
52 01 19
52 02 19
52 01 24
52 03 24
52 02 24
52 04 24
52 05 24

Copyright ©2025 BMWeBay logo of North America, Inc.
about:blank

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8/23/25, 4:44 AM

52 09 20_HEAD RESTRAINT AND/OR BACKREST OF 3RD ROW SEATS CANNOT BE FOLDED DOWN

Copyright ©2025 BMWeBay logo of North America, Inc.
about:blank

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Attachment to SI B52 09 20

December 2024

Headrest Disassembly
Work Instructions
BMWeBay logo G07 3SR
CONFIDENTIAL

3SR Headrest Cover removal Instructions
1.

Pull the Headrest strap towards
the back of the seat (the
headrest will fall into a horizontal
position).

2.

Open the plastic retainer of the
headrest with a flat screwdriver
or plastic trim tool, without
causing damage to the
headrest.

CONFIDENTIAL

3SR Headrest Cover removal Instructions
3.

Locate the metal clips that are inside
the headrest foam and are inserted into
the inner plastic component.

4.

Use the screwdriver to press the inner
part of the metal clip down.
a. At the same time push that side of the
headrest forward to remove it from the
headrest rods.

Note: Do the same process for the right side
and the left side.
CONFIDENTIAL

3SR Headrest Cover removal Instructions
5.

Push the headrest forward from the
middle so that it comes off both rods
simultaneously.

Headrest Installation
5.

To reassemble the headrest, push the
two plastic retainers (top and bottom)
together to close the headrest.

6.

To re-secure the headrest, place it
inside the rods and push firmly on top to
secure metal clips. Pull from bottom of
headrest to check complete installation.

CONFIDENTIAL

12

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TSB/Document ID: B520920

Replacement Service Bulletin Number:

MFR Communication Date: 2025-08-19

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM

MFR Component System:

MFR Component Subsystem:


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